Hi, I’m
Niladri Mukherjee
Regional Officer - ER & Assistant Manager
Konnagar,West Bengal
Summary
Dynamic leader with a proven track record at CII & EPCH India, adept in project management and cross-functional team leadership. Excelled in reducing costs by 30% and enhancing customer satisfaction through innovative strategies. Skilled in policy administration and crisis management, consistently achieving beyond set goals.
Overview
14
years of professional experience
1
Certification
Work History
EPCH IndiaKolkata
Regional Head - East & Assistant Manager - Projects
06.2024 - Current
Job overview
- Planning, budgeting, and implementing seminars and workshops for member exporters.
- Communication with supporting organizations/government.
- Bodies to generate revenue for the seminars / workshops
- Management and Implementation of government-sponsored projects, trainings, seminars, and workshops in various districts in ER.
- Prepare proposals to various departments to implement their projects in the region.
- Development of membership in the region and dissemination of information to member exporters through calls and follow-ups.
- Represents the Council and manages relations by interacting with the officials of State Govt, DGFT, MSME, NSIC, ECGC, and SIDBI, customs, and other relevant departments to address industry issues.
- Managing relations with vendors effectively and handling day-to-day administrative tasks on a daily basis.
- Maintain Accounts report, manage budget, and complete programme and monthly accounts related documents.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
Confederation of Indian IndustryKolkata
Zonal Head
12.2021 - 05.2024
Job overview
- Creating new modes of sales and marketing, both external and internal communication for stakeholders.
- Networking and liaising with industry stakeholders, government officials, and diplomatic delegation.
- Conceptualizing and finalizing sales and marketing communication for CII Eastern Region and Young Indians branding, design, and fabrication for various events.
- Organizing and hosting placement drives, minimum twice a year, for member or registered institutes.
- Working extensively towards grooming students, both personally and professionally.
- Collating, analyzing, and presenting issues collected from members and providing representation.
- Managing social media, both organic and inorganic.
- Conducting out-of-house media promotion for CII and Yi.
- Generating media coverage for various initiatives and conferences.
- Emceeing conferences.
- Conceptualizing and finalizing sales and marketing communication for CII Eastern Region and Young Indians branding, design, and fabrication for various events.
- Organizing seminars, workshops, soft skill development sessions, social contribution projects, key speaker sessions, and inter-university debates.
- Promotion of social issues and welfare, such as Road Safety, Gift an Organ, Masoom (based on POCSO, working with Child Line), and Swacch Bharat, amongst others.
- Conducted weekly meetings with staff to review goals, discuss challenges, and provide feedback on performance.
Young IndiansKolkata
Project Lead
12.2021 - 05.2024
Job overview
- Developed and implemented project plans, schedules and budgets.
- Identified, tracked and resolved critical path issues.
- Coordinated resources to ensure successful completion of projects.
- Created project performance reports for management review.
- Assigned tasks to team members and monitored progress.
- Provided guidance and direction to project teams.
- Communicated with stakeholders throughout the life cycle of projects.
- Negotiated contracts between internal departments and external vendors as needed.
- Analyzed customer requirements in order to develop solutions that meet their needs.
- Maintained accurate records of all project activities including changes, milestones achieved.
Bharti AirtelKolkata
Key Account Manager
05.2021 - 12.2021
Job overview
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Maintained a deep understanding of client products and services in order to effectively promote them.
Giorgio ArmaniKolkata
Senior Sales Executive
01.2018 - 10.2019
Job overview
- Listening to the client's needs and understanding their individual personality.
- Providing tailored advice on individual pieces, whole outfits, colors, styles, and fabrics that will suit the client's preferences, style, body type, and price range, as well as the occasion they're dressing for.
- Selling merchandise and increasing sales for the company.
- Remaining up-to-date with current fashion trends and principles.
- Updating your portfolio of looks and trends to reflect seasonal fashion changes, and to develop new outfits and recommendations for clients.
- Generating and pursuing leads to grow your client base.
- Following up with clients via phone or email, and answering requests and questions.
Taj HotelsChennai
Front Office Executive
07.2016 - 12.2018
Job overview
- Register guests and assigns rooms.
- Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Maintains guest room key storage and supervises access to safe deposit boxes.
- Process guest check-outs.
- Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
Reliable Management Service CoKolkata Area
Corporate Relation Officer
08.2010 - 06.2016
Job overview
- Building positive relationships with customers.
- Attending to customer enquiries/grievances on a timely basis.
- Responsible for all the business activities of the hospitals.
- To tie up and coordinate with hospitals for business development, and maintain good rapport with all.
- Ensuring complete documentation, stamping, and formalities related to pre- and post-disbursement of all cases.
- Assisting with generating new business.
- To arrange and actively participate in sales promotion activities.
- Maintaining a smooth relationship with all hospitals and insurance companies.
- Payment follow-up with insurance companies.
Education
Bengal Institute of Business StudiesKolkata
MBA from Marketing/Marketing Management, General
04.2022
Indira Gandhi National Open UniversityKolkata
Bachelor of Tourism Studies from Tourism and Travel Services Management
12.2020
Frankfinn Airhostess Training InstituteKolkata
High School Diploma from Hospitality Administration/Management
12.2018
Skills
- Project Management
- Policy administration
- Cross-functional team leadership
- Risk Management
- Conflict Resolution
- Cost Reduction
- Problem-solving aptitude
- Crisis Management
Certification
- Project Management Professional (PMP)
- Six Sigma Yellow Belt
- SAP Environment, Health, and Safety for Operational Sustainability
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Regional Head - East & Assistant Manager - Projects
EPCH India
06.2024 - Current
Zonal Head
Confederation of Indian Industry
12.2021 - 05.2024
Project Lead
Young Indians
12.2021 - 05.2024
Key Account Manager
Bharti Airtel
05.2021 - 12.2021
Senior Sales Executive
Giorgio Armani
01.2018 - 10.2019
Front Office Executive
Taj Hotels
07.2016 - 12.2018
Corporate Relation Officer
Reliable Management Service Co
08.2010 - 06.2016
Bengal Institute of Business Studies
MBA from Marketing/Marketing Management, General
Indira Gandhi National Open University
Bachelor of Tourism Studies from Tourism and Travel Services Management
Frankfinn Airhostess Training Institute
High School Diploma from Hospitality Administration/Management
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