Nilam Bishwas

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with 16 years of IT experience. Have an experience of track delivering successful products and driving revenue growth. Collaborative and strategic, with expertise in developing and maintaining product backlogs, defining product visions, and managing product releases.

Implementing agile methodologies, and streamlining development processes. Exposure to domains like, US Healthcare, ServiceNow and Generative AI

• Agile Foundations by PMI, 06/2024
• AI: Principles and Practical Applications (Skill Covered – Artificial intelligence) by Linked Learning, 06/2024
• ITIL 4 Foundation Certificate in IT Service Management, 03/2021
• ITIL Intermediate Certificate in IT Service Operation, 10/2018
• CSM Certified from Scrum Alliance, 04/01/2018
• ITIL Foundation Certificate in IT Service Management, 06/30/2017
• Certified Business Analysis Professional Education, 04/2015
• Microsoft Certified Technology Specialist .Net Framework 4, Web Application, 08/2011
• Microsoft Certified Technology Specialist (MCTS), 08/2011

• Received Delivery Excellence Award in NTT Data in 2019
• Received Service Excellence Award in R1 RCM.
• Received Bronze level certification award in Expertise Development Program – US Healthcare in R1 RCM.
• Received Customer Kudos multiple times users for the work excellence. Awarded two times as best performer in Reward and Recognition in year 2011 and 2013 in Accretive Health Services Pvt Limited.
• Received Appreciation from Client in Acuity Information Systems.