Application Support Engineer
Manifest solution
12.2021 - Current
Nilam Pawar
Application Support Engineer
Pune,MH
Timeline
Web Developer Intern
3 Star IT Solution
02.2015 - 08.2019
Masters of Computer Application - Software Engineering
Dr. D Y Patil Institute of Engineering
08.2010 - 07.2013
Bachelors of Computer Application - Software Engineering
Savitribai Phule Mahila College
07.2007 - 08.2010
Work History
Application Support Engineer
Manifest solution
12.2021 - Current
- Provided L1 application support for healthcare applications, ensuring high availability and minimal downtime.
- Monitored, diagnosed, and resolved application issues related to dashboards, file processing, and database transactions.
- Managed incident handling and escalation, ensuring quick resolution of critical
issues through coordination with L2 and L3 teams. - Logged, tracked, and resolved tickets using ServiceNow maintaining SLAs, and ensuring timely response.
- Performed root cause analysis by analyzing application logs, and database queries using SSMS tool.
- Conducted bridge calls for high-priority incidents, ensuring rapid resolution.
- Supported batch jobs and scheduled tasks related to hospital's processing and digital healthcare transactions.
- Monitored end-user activities related to supported software applications to identify potential areas for improvement.
Web Developer Intern
3 Star IT Solution
02.2015 - 08.2019
- Led the design and development of key modules such as Inventory, Purchase and Sales.
- Implemented form-based UI using VB.NET WinForms with validation and error-handling mechanisms.
- Designed scalable architecture and modular components for the ERP system.
- Created high-level and low-level design documents including Flowcharts, ER diagrams.
- Interacted with stakeholders to gather business requirements and convert them into functional specifications.
- Designed user-friendly WinForms using VB.Net that aligned with user workflows.
- Created form layouts using consistent design patterns and tab-based navigation for ease of use.
- Applied validations, dropdowns, autocomplete and tooltips for efficient user interaction.
Overview
7
7
years of professional experience
Summary
Experienced Application Support Engineer with 4 years of expertise in application support, monitoring, and incident management, ensuring optimal system performance and uptime. Proficient in SQL Server, Linux, ITIL framework, and troubleshooting enterprise applications to enhance reliability and user experience. Adept at analyzing logs, resolving technical issues, automating monitoring processes, and collaborating with cross-functional teams to drive efficiency. Seeking to apply my technical and problem-solving skills in a challenging role that prioritizes system stability, process improvements, and customer satisfaction.
Education
Masters of Computer Application - Software Engineering
Dr. D Y Patil Institute of Engineering
Pune 08.2010 - 07.2013
Bachelors of Computer Application - Software Engineering
Savitribai Phule Mahila College
Satara 07.2007 - 08.2010
Certification
- Certified in ITIL V4
Skills
- Application support
- Application monitoring
- Technical troubleshooting
- Customer support
- linux
- SQL
- Technical issue resolution
- Root cause identification
- Team collaboration
- Task prioritization
- Incident management
- ITIL framework