Nilam Sawant

• Managed end-to-end operations for the NACH (National Automated Clearing House) product, ensuring seamless transaction processing, and compliance with regulatory standards.
• Oversaw the production environment, proactively monitoring system performance, troubleshooting issues, and implementing optimizations to enhance stability and efficiency.
• Acted as the primary point of contact for client interactions, providing timely support, conducting regular updates, and fostering strong client relationships.
• Documented processes, created detailed reports, and contributed to continuous improvement initiatives to elevate product performance and customer satisfaction.

Projects:

1) NACH Application – Axis Bank.

• Implemented and maintained the NACH system, ensuring smooth transaction processing and compliance with NPCI regulations.
• Coordinated with Axis Bank teams to gather requirements, customize solutions, and streamline workflows.
• Monitored the production environment, resolved issues, and optimized performance to enhance system reliability.

2) NACH Application – AU Small Finance Bank.

• Managed end-to-end implementation and support of the NACH application, ensuring seamless mandate and transaction processing.
• Monitored the production environment, handled real-time issues, and ensured minimal service disruption.

3) NACH Application – JANA Small Finance Bank.

• Led the integration and support of the NACH application, ensuring accurate and secure transaction handling.
• Conducted client meetings to capture feedback, prioritize feature enhancements, and align with business goals.
• Performed system audits, troubleshooting, and collaborated with teams to drive continuous improvements.

• Gained hands-on experience in software development, troubleshooting, and system analysis within a dynamic IT environment.
• Collaborated with senior team members to understand project requirements, contribute to solution design, and assist in implementing technical solutions.
• Monitored production environments, participated in issue resolution, and assisted in maintaining system performance.
• Acquired knowledge of industry best practices, agile methodologies, and enterprise-level tools.

• Underwent comprehensive training on industry-standard technologies, software development practices, and enterprise systems.
• Assisted in developing and testing applications, debugging code, and implementing enhancements under the guidance of senior developers.
• Collaborated with cross-functional teams to contribute to project deliverables, meeting deadlines, and quality standards.