NILAMADHAB MISHRA
Bhubaneswar
Summary
Experienced Senior PMO and Business Operations professional with a strong background in digital learning, organization development, and project management. Proven track record in driving successful projects and delivering results within budget and timeline constraints. Skilled in competency development and agile coaching, ensuring teams are equipped with the necessary skills to adapt to changing business needs. Adept at fostering collaboration and communication across cross-functional teams to achieve organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. PMO- Business Operation
Wipro Ltd
09.2021 - Current
- Expertise in planning and forecasting of key parameters like Revenue, Cost, Margin
- Identifying potential cost related risks and report to appropriate stakeholders
- Drive reviews with delivery leaders for operational parameters and cost actions
- Effective collaboration cross functional to ensure alignment of projected plan
- Proficient in Project/Program management
- Oversight of compliance for the accounts SLA and ensure minimal NCs in audit
- Creation of MIS reports for regular reviews and implementation for corrective actions
- Implement right processes and best practices for better operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Head L&D Operations
Lee Hecht Harrison, Career Transition and Outplacement Division of Adecco
10.2020 - 08.2021
- Head of L&D Operations worth $28 Mil / year revenue and primarily responsible for driving end to project delivery, process implementation, customer satisfaction and employee engagement
- End to end Career coaching and Wellness coaching for Career Transition and Outplacement Programs
- Partner for smooth execution of culture building and transformation initiatives, succession planning and building leadership pipeline
- Setting goals for team improvement and development
- Lead end-to-end project management of career transitioning, ensure high CSAT, implement and streamline delivery process; responsible for project planning, rollout, tracker analysis and take corrective action as per plan
- Budget ownership for Leadership and Organization Development interventions; ensures smooth closure of projects
- Perform proactive measurement for focused customers
- Ensure proper resource management and undertake skill development sessions for team members.
Competency Head, IT Infrastructure Security
Wipro Ltd
06.2016 - 10.2020
- Key role was to build competency for Infrastructure Security Practice; defined roll movement processes on different level of skill
- Evaluated multitude of business metrics along with future demand, coupled with knowledge of business priorities for resource fulfillment through upskilling, bench movement, cross-skilling, hiring, and rotation
- Led cross-functional pro-active capacity planning and pipeline management for virtual resources
- Partnered with Delivery teams and stakeholders to gather insights on requirements; worked closely with sales team and built skills as per upcoming demand
- Conceived skill uplift of information security, enterprise security, and network security
- Planned & built the infrastructure LAB and prepared the user cases
- Additionally, acted as Fresher Engagement Manager during Apr 2019 to Oct 2020; accountable for preparing the Fresher projection across the location and quarter-wise fresher allocation & billing plan
- Maintained Fresher engagement percentage in every account.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sr. Practice Manager - Learning Solutions
Wipro Ltd
04.2010 - 05.2016
- Spearheaded the business for Learning Consulting, Competency Management, Technology Solutions, Digital Learning Governance, Content Creation, and Online Assessment Rollout across Government, Telecom, Education, Health Care, R&D, and Insurance sector
- Devised the business strategy to increase the revenue and profitability for the organization
- Handled business revenue worth INR 18 to 22 Cr
- Designed and delivered change management program for Greenfield projects
- Managed end-to-end project management and prepared risk mitigation plan
- Ensured delivery, CSAT, and project signoff from the customer
- Collaborated with sales team and actively participated in bid creation, commercial discussion with customer, sales team, and vendor.
- Supervised team of 10 office personnel.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
Sr. Manager - Organization Development
Wipro Ltd
09.2003 - 03.2010
- Promoted as Senior Manager - Training for driving Technical, Behavioral and Leadership programs across India and Middle East region
- Primarily engaged in end-to-end Infrastructure Management Training and Innovation and took care of: Digital training lifecycle
- Content design and development
- Design and implementation of Assessment Framework
- Learning and talent development needs identification; Project-wise Training Need Identification (TNI)
- Skill gap analysis report preparation
- Rollout of the training programs based on the skill gap analysis
- Training calendar rollout across organization (Region-wise)
- Measurement of training effectiveness by conducting survey and feedback analysis
- Training budget management
- Preparation of the training policy, communicating to all the employees and ensuring policy compliance
- Setup training labs and independently implemented the technology remote lab on Cisco, Sun & VMware Domain.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
NOC Manager & Account Manager (IT Infrastructure Management)
Wipro Ltd
10.2000 - 08.2003
- Ensured smooth delivery of the IT projects, network administration, NOC Management, Account Management, and business renewal from the clients (Government, O&G and BFSI, Insurance and Mining)
- Successfully established the NOC operation centre and ensured complete client support on Datalinks with 99% uptime
- Provided technical support on Data Centre, Cisco, Microsoft, and SUN
- Participated in technical audits and managed the IT service ensuring minimal escalation.
- Devised scripts and automation tools to improve system efficiency.
- Maximized system availability through development and testing of contingency plans.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
NOC Operation Engineer
Eastern Network Work (P) Ltd. (Satyam Infoway)
07.1999 - 09.2000
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Led engineering teams to successfully complete projects on time and within budget.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
System Manager
Zenith PC and SAMBAD Bhubaneswar
01.1995 - 06.1999
Education
MBA - Human Resources Dvelopment
Symbiosis
INDIA01.2007
Electronics & Telecommunications Engineering -
Institution of Engineers India
INDIA01.1995
Skills
- Digital Transformation
- Agile coaching
- Organizational Development
- Competency Development
- Talent Management and Development
- Operations Management
- Learning Solution
- Program/Project Management
- Transition,Innovation,and Change Management
- P&L Management
- Technical and Non-Technical Training
- People Development and Management
- Innovative Training Strategy
- Process Development
- Digital Strategy
- Agile Project Leadership
- Program Management
- PMO
- P&L Management
- Competency Development
- Business Operation
- Compliance
- Data Center
Operational Efficiency
Operations Analysis
KPI Tracking
Operational Reporting
Negotiation
Forecasting and planning
- Stakeholder Management
- Requirements Gathering
- Internal Auditing
- Cost-benefit analysis
- Strategic Planning
- Gap analysis
- Business process improvement
- Process Optimization
- Project Management
Certification
- ITILV2 Certified
- PMP Trained
- MS Project – V:2000
- Leadership Program
- Technical skill (L1): Microsoft, Cisco, Sun Solaris
- High Performance Team Building
- People Management Skill
Awards
- BestDeliveryProjectAwardforlarge projectgovernmentfor KSA customer
- RewardedwithInnovationAwardforimplementingtheremotelabonCisco,SUNSolarisandVMware
- MostValuableEmployeeAwardforrollingoutTechGuruProjecttouseinternalSMEsfor effectivetrainingsession thereby saving the company cost
Specialty
SkillUpliftonInformationSecurity,EnterpriseSecurityandNetworkSecurity
Timeline
Sr. PMO- Business Operation
Wipro Ltd
09.2021 - Current
Head L&D Operations
Lee Hecht Harrison, Career Transition and Outplacement Division of Adecco
10.2020 - 08.2021
Competency Head, IT Infrastructure Security
Wipro Ltd
06.2016 - 10.2020
Sr. Practice Manager - Learning Solutions
Wipro Ltd
04.2010 - 05.2016
Sr. Manager - Organization Development
Wipro Ltd
09.2003 - 03.2010
NOC Manager & Account Manager (IT Infrastructure Management)
Wipro Ltd
10.2000 - 08.2003
NOC Operation Engineer
Eastern Network Work (P) Ltd. (Satyam Infoway)
07.1999 - 09.2000
System Manager
Zenith PC and SAMBAD Bhubaneswar
01.1995 - 06.1999
MBA - Human Resources Dvelopment
Symbiosis
Electronics & Telecommunications Engineering -
Institution of Engineers India
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