Nilanjan De Sarkar
Operation Manager Warehousing And Distribution
Gurugram
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
International (India) Pvt. Ltd
Gurugram
04.2019 - Current
- Reports to: Distribution Services Manager
- Scope: To lead the Expeditors facility and in pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is modern, efficient and meets high quality standards through continuous improvement
- Works with: Management, Product Management, Security Health and Safety, Business Operations, Information Systems, Trade Compliance, Engineering Solutions
- Group Responsibilities:
- Facility Operations
- Inventory Management
- Maintain warehouse procedures and safety standards
- Maintain a clean and professional facility
- Ensure all equipment is maintained in a safe operational condition
- Purchase and manage inventory of packaging materials and supplies
- Prepare and manage budget for warehouse operations weekly/monthly/annually, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
- Labor/Development Management
- Perform or oversee all aspects of warehouse staffing, includes permanent and contingent staff
- Lead team in warehouse excellence
- Onboard newly hired staff
- Direct employee versatility (cross training)
- Oversee all receiving, shipping, container positioning, and inventory activities following operational standards (OPS) and
- KPI Monitoring
- Business Reviews
- Vendor Management
- Improve safety, quality, delivery and cost through continuous improvement methods
- Maintain compliance to all facility certification requirements and government policies
- Participate in quoting, transition, and onboard new customers
- Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
- Perform audits of warehouse activities to ensure security and safety of people, facility, and freight
- Be able to use the EDMS system at full and be able to demonstrate Expo
- Maintain & monitors KPI & SLA of clients & EI's
- Ensures customer billing/invoices are done on time and accurately
- Management, team leadership, customer service, and account management
- High proficiency in budgeting, profit and loss statements
- Implementation of Security, Health & Safety requirements
- Knowledge of Warehouse Management Systems
- Fluency in Expeditors process fundamentals
- Comfortable with statistics and analysis of productivity and KPI performance
Assistant Manager
Expeditors International India Private Limited
Kolkata
04.2009 - 03.2019
- Export, Customs House Brokerage, Branch Manager
- Scope: To further develop the air import product in the marketplace through focus on Operations, Finances, Sales, People,
- Systems, and Culture in adherence to the company's policy and procedures
- Works with: Branch Manager, Finance, Product Management, Security Health and Safety, Business Operations, Information
- Systems, Trade Compliance
- People:
- Identify, develop, and mentor your No
- 2
- Review and conduct staff appraisals timely, and at a minimum once per year per employee
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
- Ensure and assist supervisors and key staff with goal setting and monitoring
- Conduct regular interviews with potential new personnel
- Plan for and hold effective weekly department meetings with team
- Review department goals and business plan periodically with staff to ensure by-in and accountability
- Meet company standards of 52 hours training per year, including as needed management/leadership training
- Operations:
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Prepare, execute, monitor and update at regular intervals the business plan for the department
- Monitor and improve key departmental productivity indicators including but not limited to: o Shipments Per Desk (SPD) o Revenue Per Desk (RPD) o Expense Per Desk (EPD) o Revenue Per Shipment (RPS) o Revenue to Expense ratio o Excel measurements
- Instill and foster a climate of compliance at all times to regulations
- This includes internal policies and procedures such as
- Operational
- Process Standards (OPS) and external government regulations or customer policies/requirements
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating
- Procedures database
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations: o Daily Exception Status Report - STAT 1 for Air Import – (Daily) o SHIPMENTS LOGGED ELECTRONICALLY – SLE Report (Daily) o CONSOLS NOT SETTLED Report - (Daily) o INVOICES NOT BILLED Report (Daily) o ADDITIONAL BILL – MALCOLM Report (weekly) o TIMING / CYCLE TIME Report – (monthly to measure key event timings or as needed by customers)
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
- Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge
- Customer
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
- Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database
- Ensure Quality Management Reviews and scorecard (QMRs) are completed with your regular customers
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Take an active role in the transition of new business/ updates to existing business
- Finance:
- Assist District Manager with preparation of annual department budget
- Meet monthly with District Manager to review department financial PnL and productivity results and goals
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
- Ensure company credit procedures are followed and utilized effectively
- Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
- Manage intercompany accounting discrepancies via
- AJAX report
- Review Daily Branch Revenue report (Daily)
- Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
- Follow company capex procedure for the purchasing of any equipment for your staff or department
- Utilize TOP 20 ACCOUNTS and CLIENT REVENUE reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer) Compliance:
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and training
- Culture:
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,
- Sense of Humor, and Visionary
- Systems:
- Ensure department is using all system tools to their greatest advantage based on your department size and organization
- (e.g
- Using edoc and edoc tree view, import database, and other system generated reports to manage by exception)
- Be open to implementing new system changes and enhancements into your department
- Be involved and suggest system/process improvements
- Set the tone of this environment within your department.
Customer Service Executive
Allcargo Global Logistics
Kolkata
03.2007 - 04.2009
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Global Ocean Export Monitor on a daily basis
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- EDUCATION
- Meet KPI standards in accordance with the Company's procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
- Matriculation
Education
High School Diploma -
Nava Nalanda
Kolkata 04.2001 -
Heramba Chandra College
Kolkata 04.2001 - 03.2004
Sikkim Manipal University
Kolkata 04.2006 - 03.2008
Skills
IATA FIATA Certification, GDP Certification, DGR Certified, ISO 13485 Statutory Audit Certification for the Company
Certification
IATA FIATA CERTIFICATE
Timeline
GDP CERTIFICATION
01-2023
DGR CERTIFICED
02-2022
Operations Manager
International (India) Pvt. Ltd
04.2019 - Current
IATA FIATA CERTIFICATE
06-2018
Assistant Manager
Expeditors International India Private Limited
04.2009 - 03.2019
Customer Service Executive
Allcargo Global Logistics
03.2007 - 04.2009
Sikkim Manipal University
04.2006 - 03.2008
High School Diploma -
Nava Nalanda
04.2001 -
Heramba Chandra College
04.2001 - 03.2004
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