Nilanjan Mukherjee

Astute Service Desk Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Acted as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep the Clients happy. Experience in accurately defining a client issue in interpreting and designing a resolution based on deep product knowledge.

• Resolved customer issues through consumer manual testing.
• Achieved 80% success rate by completing more than 200 tickets with accuracy and efficiency.
• Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
• Reviewed and integrated all application requirements, including functional, security, integration, performance, quality and operations requirements.
• Reviewed and integrated the technical architecture requirements.
• Supported global customers with Professional Attributes.
• Used Microsoft Excel to document and track number of incidents solved per day.
• Supervised team of 40 staff members.

Community-driven event coordination API:

Created an API to simplify event planning for community organizations,with a 15% increase in user engagement,year on year

• Crafting Stories,expressing ideas through words.
• Sharing responses,connecting with readers
• Capturing moments,exploring creativity through visuals

1.Oracle Certified Professional: Java SE Developer

I hereby declare that all the above information is true to the best of my knowledge and beleif.