Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nilanjan Naha
Open To Work
Verified
This profile is verified using an email address.

Nilanjan Naha

Hyderabad,TG

Work Preference

Desired Job Title

Delivery ManagerAssociate Director – Program DeliveryAssociate Director – Program DeliveryITSM & Site Reliability ArchitectService Delivery Lead

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: Hyderabad, TG, India
Open to relocation: Yes

Important To Me

Career advancementCompany CulturePersonal development programs

Summary

Dynamic Senior Program Leader with over 18 years of experience driving enterprise-scale digital transformation and operational excellence within global organizations. Expertise in translating strategic objectives into structured, outcome-driven programs through well-defined roadmaps, governance models, and execution frameworks. Demonstrated success in managing complex transitions, multi-vendor engagements, and operating model transformations while ensuring delivery stability. Strong command of the end-to-end program management lifecycle complements a proven ability to engage C-suite and senior stakeholders, enabling informed decision-making through data-driven insights and performance reporting.

Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.

Delivery professional with track record of leading teams to meet project deliverables efficiently. Known for fostering collaboration and driving results in dynamic environments. Highly reliable, adaptable to changing needs, and skilled in project management and process optimization.

Overview

3
3
Certification
19
19
years of professional experience

Work History

Delivery Manager

66Degrees
Bengaluru, India
02.2026 - 06.2026
  • Delivered high-impact AI machine learning and advanced data analytics solutions, enhancing client outcomes for Global 2000 companies. Transformed complex data into actionable products through effective management of cross-functional teams, driving revenue generation.
  • Achieved timely project completion and budget adherence through proactive team coordination. Enhanced project outcomes by fostering an environment of open communication and support. Streamlined documentation processes, resulting in improved information access and project tracking.
  • Collaborated with enterprise clients to identify and address intricate business issues, resulting in effective AI/ML solutions that drove account growth and improved client loyalty.
  • Facilitated agile governance in data science initiatives by tailoring scrum practices to navigate the complexities of data exploration and hypothesis testing.
  • Oversaw MLOps deployment processes, working closely with engineering leads to optimize model transitions from proof-of-concept to production, significantly improving client time-to-value.
  • Conducted detailed assessments and established audit frameworks to evaluate client data quality, ensuring compliance and reducing project delays by 30%.
  • Managed allocation of resources and project budgets for a team of 25 data professionals, focusing on maximizing efficiency and profitability in project delivery.
  • Orchestrated cross-functional meetings, including daily standups and technical reviews, to bridge communication gaps and streamline project execution between client stakeholders and data science teams.

Associate Director – Program Delivery

LTI Mindtree
Abu Dhabi, UAE
01.2025 - 12.2025
  • Leading end-to-end transition of mission-critical operational and engineering services from incumbent vendors to LTIMindtree, ensuring seamless continuity aligned with ENEC’s long-term transformation agenda.
  • Structuring and governing large-scale transition programs with clearly defined scope, financial controls, delivery milestones, and KPI frameworks to drive predictable execution.
  • Establishing & scaling high-performance, cross-functional delivery teams across enterprise initiatives, ensuring fiscal discipline, delivery transparency, & executive-level reporting.
  • Launched continuous improvement and service optimization initiatives, driving measurable gains in service reliability, delivery velocity, and digital maturity.
  • Acting as a strategic advisor to executive leadership, shaping operating models, delivery frameworks, and transformation roadmaps.
  • Championing Agile delivery across multiple SaaS product teams by facilitating Scrum ceremonies and embedding execution discipline.
  • Coached product owners and delivery teams on Agile best practices, improving sprint predictability by 22% and reducing defect leakage by 30% within two months.
  • Client: ENEC

Associate Director – Program Delivery

LTI Mindtree
Hyderabad, India
01.2022 - 01.2025
  • Led enterprise-wide digital transformation programs, rapidly scaling delivery capacity & doubling program revenue within eight months.
  • Drove automation-led proof-of-concepts to eliminate manual dependencies, improving throughput and operational efficiency.
  • Secured and expanded multi-year strategic engagements by optimizing delivery models and strengthening recurring revenue streams.
  • Mentored delivery teams on modern digital frameworks, cloud adoption, and emerging technologies to foster innovation and execution excellence; partnered with business analysts, UX/UI, and QA teams to ensure clarity of requirements and delivery alignment.
  • Introduced Kanban flow management and WIP controls, increasing team throughput by 15% and accelerating bottleneck identification.
  • Led large-scale Agile transformation initiatives, aligning delivery practices with business outcomes and leadership expectations.
  • Mentored Scrum Masters and facilitated organization-wide Agile workshops to institutionalize continuous improvement.
  • Practiced servant leadership by proactively removing delivery impediments and safeguarding timelines and outcomes.
  • Client: Adidas

ITSM & Site Reliability Architect

TEKsystems
Hyderabad, India
12.2020 - 01.2022
  • Architected end-to-end ITSM process flows for AppDynamics, streamlining onboarding, deployment, and integration to accelerate time-to-value; led service reliability initiatives focused on automation-driven reduction of operational toil and incident recurrence.
  • Championed proof-of-concepts for AI-powered chatbots and automation platforms, enhancing responsiveness and service scalability.
  • Implemented Jira Service Management with a structured knowledge ecosystem, improving resolution speed and support efficiency.
  • Delivered hands-on enablement programs covering automation, AI adoption, and process hygiene, significantly reducing manual effort.
  • Served as Scrum Master for tooling and automation teams, driving iterative delivery and continuous enhancement.

Service Delivery Lead

NetEnrich Technologies
Hyderabad, India
11.2017 - 12.2020
  • Directed day-to-day service delivery operations, ensuring consistent, reliable, and SLA-driven service outcomes.
  • Institutionalized ITIL-aligned processes for incident, problem, and change management, minimizing service disruptions.
  • Ensured adherence to regulatory, contractual, and organizational compliance standards across service operations.
  • Proactively identified service delivery risks and executed mitigation strategies to safeguard business continuity.
  • Led critical incident response with clear communication, rapid escalation, and stakeholder transparency.
  • Embedded continuous learning by documenting lessons learned and integrating them into operational playbooks.
  • Delivered executive-ready service performance reports highlighting trends, risks, and improvement roadmaps.
  • Enabled strong cross-functional alignment between delivery, sales, product, and support teams.

Project Lead

Tech Mahindra
Hyderabad, India
06.2015 - 05.2017
  • Led large-scale service operations teams comprising 70+ professionals across incident, application, and infrastructure support functions.
  • Designed and operationalized ITIL service frameworks covering incident, problem, change, configuration, and request management.
  • Partnered with change and release teams to execute high-risk transitions with minimal business impact.
  • Owned delivery of SLA performance metrics, executive dashboards, and contract compliance reports on a regular cadence.
  • Commanded resolution of critical and high-severity incidents, coordinating multi-vendor and cross-tower teams for rapid restoration.
  • Acted as the primary escalation authority and liaison between command centers, business stakeholders, and vendor ecosystems during crisis scenarios.

Senior Technical Analyst

Franklin Templeton Investments
Hyderabad, India
03.2009 - 06.2015
  • Led large-scale technical operations and change initiatives, driving service stability, process optimization, compliance readiness, and cross-functional alignment.

Technical Analyst

Genpact
Hyderabad, India
02.2008 - 03.2009
  • Owned critical incident management and emergency changes, coordinating cross-functional teams to restore services, improve operational efficiency, and ensure audit compliance.

Education

MBA - Information Technology

Indian School of Business Management & Administration
Mumbai, India
03-2016

BCA - Computer Applications Development

Manav Bharati University
Solan, India
05-2014

Skills

  • Enterprise Program & Portfolio Management
  • Digital Transformation & Transition Leadership
  • Agile, Scrum & Hybrid Delivery Models
  • Executive Stakeholder & C-Suite Engagement
  • Program Governance, Risk & Compliance Management
  • Financial Oversight, Budgeting & Value Realization
  • Service Delivery Excellence & Operational Optimization
  • Cross-Functional & Global Team Leadership
  • ITSM, SRE & Operational Resilience
  • Change Management & Organizational Enablement
  • Business Accumulation
  • Automation, Cloud & DevOps Enablement
  • Strategic Planning, Roadmap Execution & Business Alignment
  • Analytical & Problem-solving

Certification

Agile Practitioner | Prince2 Practitioner | Scrum Master | ITIL | CCNA | DevOps Operations Master

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Delivery Manager

66Degrees
02.2026 - 06.2026

Associate Director – Program Delivery

LTI Mindtree
01.2025 - 12.2025

Associate Director – Program Delivery

LTI Mindtree
01.2022 - 01.2025

ITSM & Site Reliability Architect

TEKsystems
12.2020 - 01.2022

Service Delivery Lead

NetEnrich Technologies
11.2017 - 12.2020

Project Lead

Tech Mahindra
06.2015 - 05.2017

Senior Technical Analyst

Franklin Templeton Investments
03.2009 - 06.2015

Technical Analyst

Genpact
02.2008 - 03.2009

MBA - Information Technology

Indian School of Business Management & Administration

BCA - Computer Applications Development

Manav Bharati University
Nilanjan Naha