Travelling
Nilanjan Tapadar
Senior Analyst In IT Services
Hyderabad
Summary
Rational Senior Analyst with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Enthusiastic and polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Dynamic and committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Senior Analyst
Deloitte Touche Tohmatsu LLC
Hyderabad
01.2021 - Current
- Installed system updates to address vulnerabilities and reduce security issues.
- Presented business leaders with ROI estimations to drive project planning.
- Organized system operating procedures to strengthen controls.
- Reviewed technical work of consultants and third-party support providers.
- Knowledge on Service Now Platform utilizing the filters, reporting and data mining for weekly reports.
- Provided Level 1 support for Deloitte Internal Audit Applications for all Global practitioners.
- Been a part of UATs for the Development of in-house Audit Applications Projects.
- Have been now promoted as Level 2 Support role of an individual Application.
- Currently resolving the problems on a particular Audit Application on Deloitte for Global Auditors of Deloitte.
- Provided in depth training on that Application to freshers joining the firm.
- Working with the Developers for resolving the issues on Azure ADO.
- Experience on Incident Management conducting post-incident reviews, analyzing data and logs for weekly issues reported by our Deloitte Audit professionals.
- Analyzing and providing the root cause analysis of the issue providing a resolution.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Participated in internal audits regarding quality management system.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
Analyst
Deloitte Touche Tohmatsu LLC
Hyderabad
10.2018 - 01.2021
- Has been a part of the Deloitte Technology Support Services in this role for 2 years.
- Worked on Azure Active Directory on Enterprise Identity Services, Conditional Access, RBAC, O365, Microsoft Defender, Azure SSO, Azure File Sync, Azure Data Box.
- Have experience on Scaling and Management, Monitoring on Azure Cloud Services.
- Supported Internal Applications in Consulting, Audit, Tax and Advisory Domain.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Associate
Amazon India
Hyderabad
10.2016 - 09.2018
- Worked in the Concession Abuse Prevention (CAP) Services to identify and prevent fraud transactions and taking actions accordingly.
- Worked with the Amazon customers to assist them with the refunds, orders and several other concerns.
- Was a part of Echo Dot Launch in US. Performed UAT for the before the launch and identified faults and worked with the software team to improve the user experience.
- Experience in working with the Developers providing solutions on implementation on Algorithms in Alexa integrated in Amazon Application and Echo devices.
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows ).
- Worked as SME for new hires (VCS) and mentoring them for OJT. Did data mining for their monthly reports and provided feedback to their trainers.
- Took Interactions in the form of calls, chats and emails on Service Desk.
- Provided Training as a Trainer for freshers in the team.
Associate
Wipro BPO Services
Kolkata
08.2015 - 09.2016
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Performed Broadband Troubleshooting For British telecom Services.
- Assisted Broadband and PSTN(Landline Services) users for several Technical issues.
- Worked on OneView Tool by Oracle for maintaining the records.
- Experience on an inhouse Application named "Resolve" to provide the resolution for various users regarding the Broadband and PSTN issues.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
High School Diploma -
HindMotor High School
West Bengal 03.2009 - 04.2011
Bachelor of Technology - Electrical And Electronics Engineering
Biju Patnaik University of Technology
Orissa 10.2011 - 05.2015
Skills
Performance Optimization
Data analysis
IT Performance Report Creation
Data Mining
Decision-Making
Teamwork and Collaboration
Teambuilding
Planning and Coordination
Good Telephone Etiquette
Excellent Communication
Dependable and Responsible
Certification
ITIL
Interests
Public Speaking
Timeline
ITIL
03-2023
IT Senior Analyst
Deloitte Touche Tohmatsu LLC
01.2021 - Current
Analyst
Deloitte Touche Tohmatsu LLC
10.2018 - 01.2021
Senior Associate
Amazon India
10.2016 - 09.2018
Associate
Wipro BPO Services
08.2015 - 09.2016
Bachelor of Technology - Electrical And Electronics Engineering
Biju Patnaik University of Technology
10.2011 - 05.2015
High School Diploma -
HindMotor High School
03.2009 - 04.2011