Nilanjana De Sarkar
Kolkata
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
Languages
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Banquet Sales Coordinator& Guest Service associate
Fortune Park Panchwati
Howrah
03.2026 - 07.2026
- Participated in hospitality initiatives as a member of ITC Hotels' Group. Website: www.fortunehotels.in
- Coordinated banquet events, ensuring seamless execution of client requirements.
- Managed reservation systems to ensure accurate booking information.
- Coordinated with hotel staff to confirm room assignments and special requests.
- Maintained up-to-date knowledge of promotions and offers for guests.
- Communicated effectively with guests to provide exceptional customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Handled customer inquiries, providing information about services offered.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendar for front office activities.
- Coordinated incoming and outgoing mail, ensuring timely distribution.
- Collaborated with marketing team to support promotional campaigns through reservations.
- Processed cancellations and modifications in the reservation database.
- Assisted guests with inquiries about services and availability.
Customer Service Representative
BMW OSL PRESTIGE
Kolkata
07.2025 - 12.2025
- Resolved customer complaints effectively using company protocols.
- Assisted customers with scheduling service appointments and test drives.
- Handled customer inquiries regarding vehicle features and services.
- Educated clients on warranty options and maintenance plans.
- Collaborated with service team to ensure timely customer support.
- Followed up with customers post-service to ensure satisfaction.
Customer Service Representative
Volkswagen PPS MOTORS
Kolkata
08.2023 - 08.2025
- Resolved customer complaints effectively using company protocols.
- Assisted customers with scheduling service appointments and test drives.
- Handled customer inquiries regarding vehicle features and services.
HR Assistant
Dawn staffing
Kolkata
04.2022 - 12.2022
- Assisted in recruiting processes by scheduling interviews and screening candidates.
- Responded to employee inquiries regarding benefits, policies, and procedures effectively.
- Assisted in performance review processes by compiling feedback from managers and staff.
Retail Account Executive
Tata Do Co Mo
Kolkata
03.2013 - 09.2015
- Developed and implemented sales strategies to increase market share.
- Managed customer relationships to enhance satisfaction and retention.
- Conducted market research to identify trends and customer needs.
Education
Bachelor of Arts - English
Annamalai University
Kolkata , India 05.2012 - 07.2016
Associate of Arts - Higher Secondary ISC
K. E. CARMEL SCHOOL
Kolkata, India 04.2010 - 03.2012
Skills
- Event coordination
- Reservation management
- Client relationship management
- Customer service excellence
- Client retention
- Sales strategy development
- Performance metrics tracking
- Communication skills
- Effective communication
- Time management
- Adaptability to change
- Conflict management
- Problem solving
- Problem-solving abilities
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Certification
- FRANKFINN
Accomplishments
- Retention Target achieved within half a month.
Affiliations
- Dancing
- Singing
Personal Details
- Fathers Name: Sisir Kumar De Sarkar
- Marrital Status: Married
- D.O.B: 21.11.1993
- Place: Kolkata
- Date:
Timeline
Banquet Sales Coordinator& Guest Service associate
Fortune Park Panchwati
03.2026 - 07.2026
Customer Service Representative
BMW OSL PRESTIGE
07.2025 - 12.2025
Customer Service Representative
Volkswagen PPS MOTORS
08.2023 - 08.2025
HR Assistant
Dawn staffing
04.2022 - 12.2022
Retail Account Executive
Tata Do Co Mo
03.2013 - 09.2015
Bachelor of Arts - English
Annamalai University
05.2012 - 07.2016
Associate of Arts - Higher Secondary ISC
K. E. CARMEL SCHOOL
04.2010 - 03.2012