Nilanjana Dey
Assistant Consultant and Delivery lead
Bangalore
Summary
Software professional with 12 years in Project Management / Delivery management as a Business Analyst. Experienced in Agile project life cycle through delivery across Retail banking and Investment banking. Expertise in gathering, analyzing requirements, proposing strategy, transformation roadmap and strategic frameworks. Working on TCS BaNCs which is a leading commercial and retail banking product used in multiple banks across Globe. Have experience in the areas of Private Wealth management and Reconciliation of Cost Basis Analysis for the High-net-worth Investment banking clients. Gained exposure in Retail Products (CASA, CC, TD, RD/FD, Cheque) User Interface, API, SQL Programming, Advanced Excel.
Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Travelled to Onsite to Support UAT Phase and helped the client to understand the system. Was there for Production support and possess Strong Stakeholder management ability to work in dynamic environment. Expert in managing diverse teams and resources to drive successful completion of project milestones and deliverables, and skilled proficient in documenting system use and operations documents.
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
Tata Consultancy Services
Bangalore
01.2016 - Current
- Strategic planning
- Business process mapping
- Requirement gathering
- Leadership
- Project management- Agile Methodologies
- Project Artefact Repository maintenance
- Release management
- Asset Management
- Stakeholder Management
- Business plan creation
- Training and Development
- Functional Analysis
- Test Execution Planning
- Cash And Liquidity Management
- Cost Basis Reconciliations
- KYC and AML
- Payments and Swift Messages Interface
- MS Office
- SQL
- JIRA
- English
- Bengali
- Hindi
- Fashion
- Reading Books
- Playing Badminton
- Yoga, Understand the business requirements and share solution prototype
- Created well-articulated business requirement document, functional and technical specifications, and user stories with well-defined Acceptance criteria
- Collaborated with different stakeholders during the Project life cycle
- Reviewed test cases and performed pre UAT testing to make sure implementation meets the agreed solution
- Worked with Senior Product owners for the enhancement of the Product
- Created end to end business scenarios for the holistic testing by QA team and ensure end to end implementation of the solution including manual and automated process
- Client: Oman Housing Bank, Oman
- Responsible for the loans module and report management by generating the Banks
- Report and checked the accuracy of the reports
- Conducted various workshops to understand the customer business -requirements and fit-gap analysis to identify new platform requirements
- Managed all cross-team communication and co-ordination for the team within and outside the sprint
- Constructed workflow charts and diagrams, studying system capabilities and interpret the customer requirements in User Story documents and communicating these to the technical team (Dev and QA)
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes
- Create testing plan and prioritize the sprint backlog
Software
Devplus
01.2012 - 01.2012
Operations Manager
Axis Bank
Bangalore
08.2007 - 01.2009
- And Kolkata
- Processed cash receipt and payments with meticulous precision, minimizing banking discrepancies
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Responded and assisted customers with account inquiries and updates
- Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing
- Was Handling the corporate Salary accounts of some of the major organisations in
- Bangalore
- Was meeting the monthly assigned sales target
- Managed regular footfalls at the branch
- Won ‘On the SPOT award for resolving client issues within the stipulated SLA at TCS
- Won Best Employee Award in AXIS BANK
- Member of TCS Fit for life
- Recognized for Leadership qualities and reporting
- Attended Agile trainings in TCS.
Rand Merchant Bank
- South Africa
- Instrumented in defining the new Corporate Banking Product for South African Client
- Successfully Implemented the Liquidity Management and Pricing Module to the client and handled the Production issues TCS Internal BANCS product
- Organized workshops with Business Stakeholders for capturing the TO-BE requirements and define strategic product proposition
- Conducted training and elicitation sessions with the client to finalize the project scope, user stories and acceptance criteria
- Involved in reviewing the Functional Specification Documents and also held responsible for all the training sessions on retail banking product modules in TCS Bancs
- Led system interface testing (SIT) and User acceptance training (UAT)
- Participate in Agile scrum meetings to track the project status, involved in managing the risks, issues and dependencies within the team
- Maintaining all documents for Product Audit and functional Inspection
- Always lead the team to increase productivity and boost workflows
- Maintained and built positive client relationships
- Developed expertise and knowledge for consistent delivery of outstanding quality services
- Coordinated cost-effective solutions across teams, significantly reducing production errors
- Implemented new team onboarding program to reduce training time
- Personal Info
- Skills
Senior Analyst
Goldman Sachs
Bangalore
- Worked in areas of Private Wealth management in investment bank and Cost
- Basis Reconciliation team handling accounts for High net worth clients and helped them in reconciliation for tax purposes
- Developed financial and business forecasts for strategic planning
- Developed expertise and knowledge for consistent delivery of outstanding quality services
- Applied effective upselling techniques to increase per-sale revenues
- Responsible for client tax reporting by providing accurate gain and loss report
- Cost basis analysis and consolidation to determine profitability of desired investment
- Structured schedules to complete tasks and streamline workflows
- Led steady and productive operations
- Managed year end volumes of cost basis for clients
- Worked with counter part on project to minimize the manual recon work and automate same so that it reduces the manual intervention and improves accuracy
- Developed and deepened client relationships to cement profitable partnerships
- Monitored and analyzed financial, statistical and operational data trends.
Education
Bachelor of Commerce(HONS) - Commerce
University of Calcutta
Calcutta 06.2003 - 07.2006
Masters of Business Administration -
West Bengal University of Technology
Kolkata, India 07.2007 - 08.2009
Timeline
Business Analyst
Tata Consultancy Services
01.2016 - Current
Software
Devplus
01.2012 - 01.2012
Operations Manager
Axis Bank
08.2007 - 01.2009
Masters of Business Administration -
West Bengal University of Technology
07.2007 - 08.2009
Bachelor of Commerce(HONS) - Commerce
University of Calcutta
06.2003 - 07.2006
Rand Merchant Bank
Senior Analyst
Goldman Sachs
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