Keep interest in content writing
Nilanjana Dey Sarkar
Customer Service Associate
Kolkata
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in problem resolution and customer relationship management. Recognized for enhancing customer satisfaction through empathetic communication and effective complaint resolution. Skilled in multitasking and team collaboration, consistently driving loyalty and repeat business through exceptional service.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Globiva
04.2025 - 04.2026
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Representative
Amazon
08.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Manager
Ayusya Naturals
04.2022 - 12.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - English Literature
Calcutta University
Kolkata, India 04.2001 -
High School Diploma -
Techno India Group Public School
Cooch Behar 04.2001 -
Skills
Customer support
Customer service
Team collaboration
Problem resolution
Customer complaint resolution
Customer relationship management (CRM)
Quality assurance
Refunds and exchanges
Guest services
Teamwork and collaboration
Multitasking
Computer skills
Interests
Master in analytical understanding
Usually spend time in drawing
Timeline
Customer Service Associate
Globiva
04.2025 - 04.2026
Customer Service Representative
Amazon
08.2023 - 10.2023
Sales Manager
Ayusya Naturals
04.2022 - 12.2022
Bachelor of Arts - English Literature
Calcutta University
04.2001 -
High School Diploma -
Techno India Group Public School
04.2001 -