Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nilanjana Mazumder

Nilanjana Mazumder

Mumbai

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Kingfisher Airlines
Kolkata,India
05.2007 - 04.2012
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Foreign Exchange Consultant

UAE Exchange
Kolkata, India
01.2006 - 03.2007
  • Delivered insightful market analysis to clients, assisting them in making informed decisions regarding their foreign exchange transactions.
  • Increased revenue by identifying client needs and offering tailored currency solutions.
  • Developed strong relationships with clients, ensuring repeat business and referrals.
  • Assisted corporate clients in managing their international payments efficiently through tailored payment solutions.
  • Contributed to the development of new product offerings by conducting market research and analyzing competitor offerings.
  • Negotiated favorable rates for clients by leveraging strong industry connections and understanding of market trends.
  • Conducted thorough due diligence to ensure compliance with financial regulations, protecting both clients and the firm from potential penalties or sanctions.
  • Enhanced customer satisfaction by providing expert advice on suitable foreign exchange products and services.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Administrative Assistant

Aircel
Kolkata,India
09.2004 - 10.2005
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Education

Bachelor of Arts - Aviation Management IATA diploma

Christ Church Girls High School
Dum Dum Jessore Road, Kolkata - 700028
2006

Skills

  • Public interaction
  • Issue Resolution
  • Strong Work Ethic
  • Emergency Situations Management
  • Interpersonal communications
  • Professional Appearance
  • Team Oversight
  • Guest Services
  • Public Speaking
  • Relationship Management
  • Hospitality service expertise
  • Customer Service
  • Emergency Response

Languages

English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2

Timeline

Flight Attendant

Kingfisher Airlines
05.2007 - 04.2012

Foreign Exchange Consultant

UAE Exchange
01.2006 - 03.2007

Administrative Assistant

Aircel
09.2004 - 10.2005

Bachelor of Arts - Aviation Management IATA diploma

Christ Church Girls High School

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Nilanjana Mazumder