Nilanka Sekhar Paul
Kolkata
Summary
I am a results-driven Dynamics CRM Specialist with over 10 years of IT experience, including 8.7 years focused on Dynamics CRM. My expertise involves client interaction, requirements analysis, and customization of Microsoft Dynamics applications. I thrive in delivering high-quality CRM solutions to improve user experiences and business processes. I am passionate about technology and am always eager to learn and adapt to new tools and methodologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Architecture Specialist
Accenture India Pvt Ltd
08.2021 - Current
- UCP is a Unified Commerce Platform project where various applications using the Dynamics CRM Commerce Platform are built.
- Design scalable, user-friendly, and performance-optimized Dynamics 365 configurations.
- Lead a team of CRM developers, consultants, and testers.
- Involved in completing different POCs.
- NPO Accelerator is an internal project aimed at enhancing Microsoft NPO projects.
- Supported User Acceptance Testing (UAT), and documented findings and resolutions.
- Created functional specifications and process documentation.
- Analyzed existing CRM processes, and recommended improvements..
Associate Projects
Cognizant Technology Solutions
09.2019 - 08.2021
- Strongly handled the existing CRM application with continuous enhancements and support.
- Handled enhancements and support for existing CRM applications.
- Involved in documentation and unit testing.
- Developed and configured a plugin and custom workflow.
Application Development Analyst
Accenture India Pvt Ltd
08.2017 - 09.2019
- Dynamics SL Factory is based on D365 Online, focusing on client-specific configurations.
- Set up, configured, and customized CRM applications as per the client's business requirements.
- Involved in migration from existing systems to CRM.
- Developed and configured the plugin, JavaScript, and custom workflow.
Technical Consultant- ERP Solutions
Embee Software Pvt Ltd
10.2015 - 08.2017
- Service CRM project based on Dynamics CRM 2015 for managing sales and service modules.
- Involved in developing a plugin, custom workflow, JavaScript, and business rules.
- Interacted with clients to gather their requirements.
Education
MCA - Computer Application Development
NARULA INSTITUTE OF TECHNOGY
West Bengal06-2013
BCA - Computer Applications Development
IGNOU
SPG Infotech12-2009
10+2 CLASS -
NARENDRANATH VIDHYAMANDIR
06-2006
10 CLASS -
NARENDRANATH VIDHYAMANDIR
06-2004
Skills
- Dynamics 365 configuration
- User acceptance testing
- Process documentation
- Plugin development
- Workflow customization
- CRM enhancements
- Client requirement gathering
- Team leadership
- Problem solving
- Effective communication
- Teamwork and collaboration
- Interpersonal skills
Global Certifications
- Certified in Microsoft Dynamics CRM D365 - Customization and Configuration (MB2-716)
- Microsoft Certified Technology Specialist: Certified in Microsoft Dynamics CRM 2013- Customization and Configuration (MB2-703)
- Microsoft Power Platform Functional Consultant (PL-200)
- Microsoft Power Platform Developer (PL-400)
Personal Information
- Date of Birth: 02/05/88
- Gender: Male
- Marital Status: Married
Languages
- Bengali
- English
- Hindi
Hobbies and Interests
- Cricket
- Chess
- Reading Novels
Disclaimer
I do hereby declare that the above written are true to the best of my knowledge and behalf.
Technical Specialization
Microsoft Dynamic CRM 2011, Microsoft Dynamic CRM 2015, Microsoft Dynamic CRM D365, Asp.net C#, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11, Sql Server 2008, Sql Server 2008 R2, Sql Server 2012, Asp.Net 4.5, Web Service, JavaScript, Visual Studio 2010, Visual Studio 2012, Visual Studio 2013, Visual Studio 2015, Visual Studio 2019
Current Organization
Accenture, Business Architecture Specialist
Certification
- PL-200
- PL-400
- PL-500
- PL-600
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Business Architecture Specialist
Accenture India Pvt Ltd
08.2021 - Current
Associate Projects
Cognizant Technology Solutions
09.2019 - 08.2021
Application Development Analyst
Accenture India Pvt Ltd
08.2017 - 09.2019
Technical Consultant- ERP Solutions
Embee Software Pvt Ltd
10.2015 - 08.2017
MCA - Computer Application Development
NARULA INSTITUTE OF TECHNOGY
BCA - Computer Applications Development
IGNOU
10+2 CLASS -
NARENDRANATH VIDHYAMANDIR
10 CLASS -
NARENDRANATH VIDHYAMANDIR
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