Nilavazhagan Shanmugam
Operations Manager
Anakaputhur
Summary
Strategic Operations Leader with a strong background in sales management, warehouse operations, inventory control, demand planning, and customer service. Proven ability to implement process improvements, forecast revenue, optimize stock levels, and develop high-performing teams. Skilled in building strong customer and vendor relationships to drive operational efficiency and support sustainable business growth.
Overview
21
21
years of professional experience
Work History
Operations Manager
NGF LTD
02.2021 - 11.2025
- Joined as Operations Manager in Warehouse, February 2021.
- Promoted as In charge of Branch & Warehouse, December 2023 to November 2025
- Establishing business relationships with clients with new contracts to attain the business target goals of the company.
- Strategizes on plans to enhance the growth of the business and achieve optimal results on their targets.
- Creates a price structure and risk assessment based on the business financial plans and expenses
- Supervises and manages contractors, staff members, and suppliers to meet the scheduled deadlines of their business goals to maintain consistency.
- Warehouse Duty:
- Oversaw daily warehouse operations including receiving, storage, picking, packing, and dispatch.
- Managed inventory levels and ensured 100% accuracy through regular stock counts and system updates.
- Supervised and trained warehouse staff, assigning tasks and monitoring performance.
- Maintained a safe and organised warehouse environment by enforcing safety rules and PPE compliance.
- Prepared and verified documentation such as GRNs, delivery notes, stock transfers, and dispatch records.
- Coordinated with procurement, sales, logistics, and finance teams for smooth operations.
- Ensured proper handling, storage, and labelling of all materials to prevent loss or damage.
- Improved warehouse processes to increase efficiency and reduce operational costs.
Admin In-Charge
Projects & Development India Ltd. (PDIL) (A Govt. of India undertaking)
03.2009 - 04.2017
- Joined as CLERK from March-2009.
- Promoted as Admin In-charge from Jan-2014.
- Key Responsibility:
- Payment Receipt, Monitor Cash Handling, Department-Wise Cash Reports Handling, Create and Send Invoices, Maintaining Overdue Accounts, Maintaining All Types of Reports.
- Maintain timely, accurate & effective communication with all local cash handling control persons in the department.
- Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.
- Monitor cash handling training compliance for all payment receipt locations in the department.
- Maintain strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.
- Annually, review local cash handling procedures and update as needed. At a minimum, resubmits procedures every 3 years to AFR for approval.
- Notify the Departmental Cash Handling Role Administrator of staff role changes so Institutional Roles-Cash Handling can be updated.
- Create and send invoices.
- Record sales as appropriate.
- Update the accounts receivable system.
- Stratify collection activities to maximize cash receipts
- Issue dunning letters to overdue accounts
- Use skip tracing techniques to locate customers
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Issue payment commitment letters
- Negotiate the return of unpaid merchandise
- Repossess merchandise when payment is unlikely
- Monitor cash on delivery or COD roll payments
- Issue credit hold notifications
- Coordinate customer credit changes with the credit department
- Recommend that accounts be shifted to a collection agency
- Process small claims court complaints
- Recommend bad debt write-offs
- Maintain accurate records about the customer payment status
Senior Executive
Ninestars Information Technology Pvt. Ltd.
05.2005 - 01.2009
- Joined as Executive in month of June-2005
- Promoted as Senior Executive from July-2007
- Supervising overall operations improvement with a view to ensure timely accomplishment of production targets within the time and cost parameters; selecting appropriate technologies for development approach as well as implementing policies for the organization entailing restriction on resources
- Negotiating with suppliers on cost and working for improving product quality & reducing lead time for deliveries; evaluating vendor performance & risk assessments to ensure adherence to predefined specifications and supply of quality material / execution of job works
- Identifying scope for:
- Planning, implementing & monitoring of technological changes to enhance productivity
- Modifications in equipment, process flow, working practices, consumables, power and so on for controlling & reducing conversion cost per unit produced
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Interfacing with the business partners (Compliance, Risk, Service Engineering & Transformation Team and Operations) and building coordinal relationships with them, thereby developing a win–win situation for clients and partners
- Bridging the gap between Delivery Team & Functional Team; establishing ‘best practice’ processes for invigorating businesses, heightening productivity & enhancing internal controls; leading business process transition initiatives
- Coordinating with Operations Team for driving process quality and BST (Business Self-Testing) with deep dive analysis in order to eliminate process defects
- Working with the Program Manager, Department Managers and Finance to ensure that expenses are tracked appropriately and reported on
- Functioning as the primary point of contact to the project team and vendors involved in projects
- Managing and maintaining migration plans covering all aspects of migration from customer communication to infrastructure changes
- Devising project communication plans to ensure that all project handoffs are negotiated, communication is open, escalation paths are identified, and expectations are clear
- Using MS Office, SQL and Oracle for preparing daily, weekly and monthly reports; maintain the updated employee skill set in database
- Creating dashboard reports for management; recording SQL queries for smooth workflow
Education
Master of Social Work & Human Resource -
Tamilnadu Open University
Chennai, India01.2012
Bachelor’s Degree in Arts - undefined
Nandanam Government Arts College
Chennai, India01.2004
Higher Secondary - undefined
Govt. Higher Secondary School Anakaputhur
Chennai, India01.2001
Skills
Implement a sales strategy to drive the sales process within specific regions
DECLARATION:
I hereby declare that all the above furnished information is true to my knowledge. (Nilavazhagan Shanmugam)
Timeline
Operations Manager
NGF LTD
02.2021 - 11.2025
Admin In-Charge
Projects & Development India Ltd. (PDIL) (A Govt. of India undertaking)
03.2009 - 04.2017
Senior Executive
Ninestars Information Technology Pvt. Ltd.
05.2005 - 01.2009
Bachelor’s Degree in Arts - undefined
Nandanam Government Arts College
Higher Secondary - undefined
Govt. Higher Secondary School Anakaputhur
Master of Social Work & Human Resource -
Tamilnadu Open University