NILAY PRADHAN
Summary
Front Line Manager at the intersection of operations and product. Helped scale a new Fintech account from 30 to 150 FTEs and drove a 34% efficiency gain across my team through data-led management. Built AI products including Newsflask, SurgeBase and LiveDoc.
Overview
1
1
year of professional experience
Work History
Front Line Manager - Operations
Genpact
09.2025 - Current
- Owned operations and delivery for a 20-member moderation team, driving a 34% productivity improvement through data led performance management.
- Led client governance through WBR/MBR/QBR, managed workflow billing, and translated operational performance trends into actionable improvement and growth initiatives.
- Handpicked by the VP of the prior process to help establish and scale a new Fintech client account from 30 to 150 FTEs.
- Built the hiring pipeline for a new fintech account, conducting 60 interviews and selecting 15 associates to support rapid scale up.
- Recognized among top performing Frontline Manager, receiving 2 consecutive Silver Awards, within the first 2 quarters of joining.
Education
B. Com (Hons.) -
Shri Ram College of Commerce, DU
03-2025
CBSE (Class XII) -
Delhi Public School, Rourkela
01-2022
Skills
- Workforce planning
- Operations management
- KPI tracking
- Performance management
- Process improvement
- SQL
- Google Analytics
- Microsoft Suite
- Team leadership
Applied AI Implementations
- Newsflask
Built an interactive news aggregation platform visualizing global stories on a globe interface; launched on Product Hunt with 91 upvotes. (https://app.arcade.software/share/dJ56dKUPAdKfJBi4jcn9)
- SurgeBase
Built SurgeBase, a generative AI content platform ("Dropbox for AI assets") enabling storage, discovery, and reuse via cloud integration and chat to knowledge card conversion for fragmented chat histories. (https://surgebase-main.vercel.app/)
- LiveDoc
Building LiveDoc, an AI-native document engine that turns static reports into interactive decision systems for exploring assumptions, updating outcomes, and improving decision making in real time. (https://livedoc-five.vercel.app/)
Affiliations
- Summer Intern, Marketing Department, Steel Authority of India Limited (June 2024 - July 2024)
- Volunteer, National Service Scheme - SRCC (December 2022 - May 2023)
- Teaching Intern, NSS - Project Sanskar - SRCC (August 2023 - September 2023)
Academic Achievements
- Achieved 100, 100 and 99.5 percentile in Business Studies, English and Economics respectively in the CUET examination.
Other Information
Proficient in languages: English, Hindi & Odia
Timeline
Front Line Manager - Operations
Genpact
09.2025 - Current
B. Com (Hons.) -
Shri Ram College of Commerce, DU
CBSE (Class XII) -
Delhi Public School, Rourkela