Nilay Dhar
HR Manager
Bengaluru
Summary
Mervice Infotech is a leading IT service provider that offers innovative solutions to its clients across various domains. As the Human Resources Manager, I oversee the HR and administration functions for our company, ensuring the proper delivery of services as per the SLA, maintaining cordial relations with the employees, and resolving issues. I also handle the employee engagement part and manage the entire life cycle of our employees, from recruitment to exit. I have more than 13 years of experience in human resources and operations, with a proven track record of delivering results and building trust with management and employees. I have skills in employee grievance, statutory compliance, employee engagement, and I am passionate about improving the quality and efficiency of HR and operations processes. I hold a B tech degree in Computer Science from West Bengal University of Technology, which gives me a solid foundation in IT and enables me to understand the needs and challenges of our clients and employees. I am looking for a challenging and rewarding role where I can apply my expertise and contribute to the mission and vision of the organization.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Human Resources Manager
Mervice Infotech Pvt. Ltd.
Bangalore
02.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
Human Resources Operations Manager
DHARZ SOLUTIONS
Kolkata
03.2021 - 02.2024
- Enhanced company culture by implementing employee engagement strategies, including team-building events and recognition programs.
- Facilitated annual performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
- Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
- Improved employee retention rates by developing comprehensive onboarding programs and ongoing training initiatives.
- Oversaw talent acquisition efforts, partnering with hiring managers to define job requirements and identify top candidates in a competitive market.
- Ensured compliance with federal, state, and local labor laws by staying current on regulations and updating company policies accordingly.
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Sr.Executive client servicing
TeamLease Skills University | Putting India to Work
Kolkata
08.2019 - 03.2021
- Conducted regular performance reviews for team members, fostering an environment of continuous improvement and professional development.
- Managed a portfolio of high-profile accounts, maintaining strong partnerships and driving revenue growth.
- Mentored junior team members by sharing experiences and best practices to enhance their professional growth.
- Enhanced client satisfaction by providing exceptional service and addressing concerns promptly.
- Evaluated and improved internal processes regularly to optimize efficiency in the Client Servicing department, leading to increased productivity and higher levels of customer satisfaction.
- Facilitated conflict resolution between clients and internal teams, maintaining a positive working relationship while resolving issues quickly and efficiently.
Account Manager for Emami Ltd.
TeamLease Services Limited
Kolkata
07.2018 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Senior Manager HR and Administration
Ramjanki Enterprise
Siliguri
06.2017 - 06.2018
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Manager Outsourcing
GroupL Services
Kolkata
10.2013 - 06.2017
- Being a SPOC, maintaining cordial relation with the clients
- Ensuring the proper delivery as per the SLA to client
- To attend to client queries and resolving issues
- Arrange and assist HR operation team to attend open houses (interactive session) for outsource employees
- Try to generate more business from the existing clients as well as developing more business opportunities
- Handling Entire life cycle of our outsourced employees and handling grievances.
Sr. Executive Operation
Teamlease Services Pvt. Ltd.
Kolkata
04.2008 - 10.2013
- Handling joining formalities for new associates,
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
Marketing executive
IIFL (India Infoline Group)
Bangalore
07.2007 - 04.2008
Education
B tech, Computer Science - undefined
01.2004 - 04.2007
Skills
Employee engagement activities
Relationship Development
Technology Implementation
Human Resource Development
HR Solutions
Build Strong Relationships
ESIC
Provident Fund
Onboarding
HR Policy Formulation
Payroll processing
Statutory Compliance
Employee grievances
Client servicing
Talent acquisition
Timeline
Human Resources Manager - Mervice Infotech Pvt. Ltd.
02.2024 - Current
Human Resources Operations Manager - DHARZ SOLUTIONS
03.2021 - 02.2024
Sr.Executive client servicing - TeamLease Skills University | Putting India to Work
08.2019 - 03.2021
Account Manager for Emami Ltd. - TeamLease Services Limited
07.2018 - 08.2019
Senior Manager HR and Administration - Ramjanki Enterprise
06.2017 - 06.2018
Manager Outsourcing - GroupL Services
10.2013 - 06.2017
Sr. Executive Operation - Teamlease Services Pvt. Ltd.
04.2008 - 10.2013
Marketing executive - IIFL (India Infoline Group)
07.2007 - 04.2008
West Bengal University of Technology, Kolkata - B tech, Computer Science,
01.2004 - 04.2007