Nilay Dhar
HR Manager
Bengaluru
Summary
Mervice Infotech is a leading IT service provider that offers innovative solutions to its clients across various domains. As the Human Resources Manager, I oversee the HR and administration functions for our company, ensuring the proper delivery of services as per the SLA, maintaining cordial relations with the employees, and resolving issues. I also handle the employee engagement part and manage the entire life cycle of our employees, from recruitment to exit. I have more than 13 years of experience in human resources and operations, with a proven track record of delivering results and building trust with management and employees. I have skills in employee grievance, statutory compliance, employee engagement, and I am passionate about improving the quality and efficiency of HR and operations processes. I hold a B tech degree in Computer Science from West Bengal University of Technology, which gives me a solid foundation in IT and enables me to understand the needs and challenges of our clients and employees. I am looking for a challenging and rewarding role where I can apply my expertise and contribute to the mission and vision of the organization.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Human Resources Manager
Mervice Infotech Pvt. Ltd.
Bangalore
02.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
Human Resources Operations Manager
DHARZ SOLUTIONS
Kolkata
03.2021 - 02.2024
- Enhanced company culture by implementing employee engagement strategies, including team-building events and recognition programs.
- Facilitated annual performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
- Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
- Improved employee retention rates by developing comprehensive onboarding programs and ongoing training initiatives.
- Oversaw talent acquisition efforts, partnering with hiring managers to define job requirements and identify top candidates in a competitive market.
- Ensured compliance with federal, state, and local labor laws by staying current on regulations and updating company policies accordingly.
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Sr.Executive client servicing
TeamLease Skills University | Putting India to Work
Kolkata
08.2019 - 03.2021
- Conducted regular performance reviews for team members, fostering an environment of continuous improvement and professional development.
- Managed a portfolio of high-profile accounts, maintaining strong partnerships and driving revenue growth.
- Mentored junior team members by sharing experiences and best practices to enhance their professional growth.
- Enhanced client satisfaction by providing exceptional service and addressing concerns promptly.
- Evaluated and improved internal processes regularly to optimize efficiency in the Client Servicing department, leading to increased productivity and higher levels of customer satisfaction.
- Facilitated conflict resolution between clients and internal teams, maintaining a positive working relationship while resolving issues quickly and efficiently.
Account Manager for Emami Ltd.
TeamLease Services Limited
Kolkata
07.2018 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Senior Manager HR and Administration
Ramjanki Enterprise
Siliguri
06.2017 - 06.2018
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Manager Outsourcing
GroupL Services
Kolkata
10.2013 - 06.2017
- Being a SPOC, maintaining cordial relation with the clients
- Ensuring the proper delivery as per the SLA to client
- To attend to client queries and resolving issues
- Arrange and assist HR operation team to attend open houses (interactive session) for outsource employees
- Try to generate more business from the existing clients as well as developing more business opportunities
- Handling Entire life cycle of our outsourced employees and handling grievances.
Sr. Executive Operation
Teamlease Services Pvt. Ltd.
Kolkata
04.2008 - 10.2013
- Handling joining formalities for new associates,
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
Marketing executive
IIFL (India Infoline Group)
Bangalore
07.2007 - 04.2008
Education
B tech, Computer Science - undefined
01.2004 - 04.2007
Skills
Timeline
Human Resources Manager - Mervice Infotech Pvt. Ltd.
02.2024 - Current
Human Resources Operations Manager - DHARZ SOLUTIONS
03.2021 - 02.2024
Sr.Executive client servicing - TeamLease Skills University | Putting India to Work
08.2019 - 03.2021
Account Manager for Emami Ltd. - TeamLease Services Limited
07.2018 - 08.2019
Senior Manager HR and Administration - Ramjanki Enterprise
06.2017 - 06.2018
Manager Outsourcing - GroupL Services
10.2013 - 06.2017
Sr. Executive Operation - Teamlease Services Pvt. Ltd.
04.2008 - 10.2013
Marketing executive - IIFL (India Infoline Group)
07.2007 - 04.2008
West Bengal University of Technology, Kolkata - B tech, Computer Science,
01.2004 - 04.2007
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