Summary
Overview
Work History
Education
Skills
Projectsandtraining
Disclaimer
Personal Information
Interests
Timeline
Hi, I’m

Nilay Pal

Customer Support Specialist
Kolkata
Nilay Pal

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across roles at REVOLUT and other leading companies. Skilled in JAVA, HTML, SQL, and adept at problem-solving and learning in any situation. Excelled in high-pressure environments, demonstrating goal orientation and a strong focus on achieving significant outcomes through effective communication and technical proficiency.

Overview

7
years of professional experience
2017
years of post-secondary education
3
Languages

Work History

REVOLUT

Support Specialist
05.2023 - Current

Job overview

  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

AMAZON INDIA

Virtual Customer Service Associate (Resolution Specialist)
08.2020 - Current

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted customers with product selection, maximizing sales and meeting revenue targets.
  • Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
  • Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.

AAKAAR SOLUTIONS

HR Recruiter Intern
05.2020 - Current

Job overview

  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Verified applicant references and employment details.
  • Enhanced candidate experience by streamlining the interview process and providing timely feedback.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

HOSPIMED GROUP OF COMPANIES

Trainee Site Engineer
03.2019 - 03.2020

Job overview

  • Conducted thorough site surveys to gather essential data for accurate planning purposes before starting any construction activities.
  • Contributed to the successful completion of multiple projects by collaborating effectively with cross-functional teams such as architects, surveyors, and contractors.
  • Enhanced communication among team members by conducting regular progress meetings and providing clear updates to all stakeholders.
  • Managed project documentation efficiently, including maintaining up-to-date records of drawings, permits, and reports.

HDB FINANCIAL SERVICES

Sales Officer
07.2017 - 01.2018

Job overview

  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Product or Service.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.

Education

REGENT EDUCATION AND RESEARCH FOUNDATION
West Bengal

Bachelor's Of Technology (B.Tech) from Civil Engineering

University Overview

GPA: 8.38

Central Model school barrackpore
Barrackpore

All India secondary school certificate examination (10th)

University Overview

GPA: 80%

Central Model school Barrackpore
Barrackpore

All India senior school certificate examination (12th)

University Overview

GPA: 65%

Skills

Basic Knowledge in computer

Projectsandtraining

Projectsandtraining
  • Analysis & design for reinforced concrete structured a G+5 Building Model Designing of slabs, beams & columns. Designing of foundations & stair case.
  • Industrial Training at Stadium/4th Batallian Bidhannagar, Kolkata under PWD (construction of science & technology building), 1 month, 06/15/15, 07/15/15
  • AutoCAD 2d & 3d.
  • Completed Generative AI course from Simplilearn.

Disclaimer

Disclaimer
I hereby solemnly declare that all the information made above are true and correct to the best of my knowledge & belief.

Personal Information

Personal Information
  • Father's Name: BASUDEB PAL
  • Mother's Name: SIMA PAL
  • Date of Birth: 12/16/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Interests

Travelling

Playing cricket & football

Music

Timeline

Support Specialist
REVOLUT
05.2023 - Current
Virtual Customer Service Associate (Resolution Specialist)
AMAZON INDIA
08.2020 - Current
HR Recruiter Intern
AAKAAR SOLUTIONS
05.2020 - Current
Trainee Site Engineer
HOSPIMED GROUP OF COMPANIES
03.2019 - 03.2020
Sales Officer
HDB FINANCIAL SERVICES
07.2017 - 01.2018
Central Model school barrackpore
All India secondary school certificate examination (10th)
Central Model school Barrackpore
All India senior school certificate examination (12th)
REGENT EDUCATION AND RESEARCH FOUNDATION
Bachelor's Of Technology (B.Tech) from Civil Engineering
04.2016

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Nilay PalCustomer Support Specialist