Nilaynir Shekhar

• Assisted customers with onboarding and product set up to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Focus on retaining existing businesses by delighting customers and finding solutions to multiple pain points.
• Manage accounts of 200+ Clients and developed trust relationships with a portfolio of major clients.
• Handled a team of 15 executives and ensure that targets are achieved on time and provided exceptional customer service.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Drove the performance of staff by creating incentives and a positive work atmosphere and administering recognition and rewards programs.
• Collaborate with the finance team to focus on the growth and revenue part.
• Collaborated with sales and product teams to address customer success objectives.
• Built client relationships by responding to queries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Built relationships with customers and the community to establish long-term business growth

• Developed business pipeline using cold and warm techniques.
• Prepared and delivered presentations to customers to highlight offerings and secure new business.
• Built and cultivated long-term quality relationships with over 50+ clients by addressing needs and providing superior customer service.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Generated advertising brochure for vendor use.
• Collaborated with teammates to develop advertising collateral and sales presentations.
• Penetrated targeted accounts to generate sales from within client base.

GPA 69%

GPA: 63.3

GPA: 61.4

GPA 68%