NILENDRA ANKAM
NIZAMABAD
Summary
Dynamic Service Advisor with four years at BHARATH BENZ, excelling in warranty processing and parts inventory management. Proven ability to enhance customer satisfaction through effective service scheduling and technical support. Adept at multitasking, I consistently deliver accurate repair estimates and maintain meticulous records, driving operational efficiency and ensuring timely issue resolution.
Overview
3
3
years of professional experience
Work History
Service Advisor
BHARATH BENZ
NIZAMABAD
02.2022 - Current
- Currently, I have been working as a service advisor/floor supervisor for the last four years.
- My role and responsibility is to attend to vehicle reported at our workshop for service issues.
- Note down all the demands from driver for repairs ensuring the services.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Open the job card, and make sure that parts are available in spares, so as to avoid any inconvenience during repairs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- If any vehicle is reported in breakdown/on site through the app.
- Call to the customer asking about problems reported in the vehicle
- Sending a team to attain the breakdown location with tools and spare parts.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Processed monthly warranty reports for management review and analysis.
- Provided technical support to internal staff regarding warranty related inquiries from customers
- Prepared invoices for services rendered and collect payments from customers.
Education
GED -
Vijay Institute of Technology And Sciences
Kamareddy06-2018
High School Diploma -
Sri Vishwa Shanthi High School
Nizamabad06-2012
Skills
- SAP
- DMS
- MS OFFICE
- Warranty processing
- Parts inventory
- Service scheduling
Accomplishments
- I am honored with Employee recognition awards from sri harsha trucking( Bharat Benz).
Languages
English
First Language
Telugu
Advanced (C1)
C1
HINDI
Beginner
A1
Timeline
Service Advisor
BHARATH BENZ
02.2022 - Current
GED -
Vijay Institute of Technology And Sciences
High School Diploma -
Sri Vishwa Shanthi High School
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