NILENDU CHATTERJEE
KOLKATA
Summary
A highly motivated, creative and enthusiastic professional with 12 years of experience in Telecommunication and Audit industry. Proven ability to deliver results within set timescales whilst maintaining a positive attitude and an outgoing personality.
Overview
13
13
years of professional experience
Work History
Incident Management Professional
BRITISH TELECOM PLC
Kolkata
06.2022 - Current
- As a part of Incident management professional currently engaging with bill impacting incidents across Enterprise s BT Business customers to ensure compliant recovery with BABT and regulatory general conditions to meet specific industry standard lead times. Led incident management activities, including incident detection, assessment, escalations, and resolutions in a strict operational environment. Collaborated with cross functional teams to ensure effective incident response and minimize service disruptions. Developed and maintained incident response plans and escalation procedure. Conducted post incident reviews and root cause analysis to identify areas for process improvement. Worked closely with Digital & ASG teams to assess the impact of the incidents and implement mitigation measures. Provided leadership and direction during high priority incidents to ensure timely resolution. Implemented incident tracking and reporting mechanism to enhance incident visibility and analysis.
Business Assurance Analyst
BRITISH TELECOM PLC
Kolkata
05.2019 - 05.2022
- Reviewed contract MSA (Master Service Agreement), Review Pack, Contract Obligations & Schedules in order to find out the deals signed between BT to supplier and BT to customer. Analyzed CGR (Contract Governance Report) which helps to demonstrate management governance BT???s compliance with the requirement of the SOX Act 2002 which requires internal controls to ensure financial reporting is accurate and transparent. Monitored the Risk Register and Contract Scorecard as per risk code and current risk impact to report and provide recommendation to the contract team. Analyzed the Change Control by monitoring the amendments from the orders raised. Analyzed the Benchmarking and Service Level Agreements as a part of Risk and Obligation management.Worked on an UAT (Completeness report) with the Onshore team and an ad-hoc project ( Project Harris for BT Malaysia Team) A Bronze Certified member in CI (Continuous Improvement).
Desk Based Contract Manager
British Telecommunication Plc
Kolkata
04.2015 - 04.2019
- Responsible for Commercial & Delivery Operation activities for AIR LOGISTIC PROGRAMME (ALP). Responsible for preparing Debt Report daily and Debt Dashboard for weekly reporting purpose in order to track the current debt status for more than 560 customers with the help of BAC Statement on Global Services platform. Responsible for allocating and reallocate the customer payments on Oracle platform with the help of Financial Solution as a part of Debt Management activity. Responsible for resolve the customers query via Workflow Case on Global Client Portal as a part of Query Management activity. Responsible for timely completion of Commercial Delivery & Operation activities. Adhering to SLA (External & Internal) and ensuring request to be done at Right First time. Reporting to management about daily transaction & progress of the BAU and highlighting the challenges faced. Organize daily/weekly calls with Market Units; Contract teams (Business Manager/Commercial Manager/Helpdesk) to discuss in progress requests of the contract and other issues/challenges. Worked on BT software???s and Client Servers i.e. Chough & Swift Billing Platform, BAC Statement, DPA Web Analyst, Financial Solution (Oracle), Glossi Billing Platform, CSS/COSMOSS, GTH Portal, BT Analyst Converge.
Associate
PwC SDC
Kolkata
07.2012 - 08.2014
- I worked in Compliance Assessment team and have proved myself as a key player. I worked there in the role of assigning work, review of work performed by my peers, maintaining compliance for the team and delivering on-job training to new team members. Conducted regular quality check of the internal work done by my team members. Key member of Compliance Team; responsible for adherence to independence by confirming from Client???s SEC filings and internal resources. Provided independence advice to clients dealing with Equities, Corporate/Municipal/Government Debts, Hedge funds, Mutual Funds and Fund of Funds, Pension Funds, Variable Annuities, Employee Benefit Plans and other financial products. Performing Audit monitoring and reporting of PwC Partners and Managers as per SEC Guidelines. Attended weekly Audit Committee meeting to discuss issues and necessary actions for guidelines violation. Generated weekly Management Report, Dashboard, Standard Operating Procedures and Desktop Procedures apart from operations for various processes running within the team. Leading large audits, developing audit work plans designed to accomplish audit objectives; managing / implementing updates with respect to regulatory requirements and leading best practice. Cross Utilization experience/Secondment / Project Optimus in General Assurance Assurance Line of Service (Financial Services - US, UK and Canada) Worked for major clients held in the portfolio of Price Waterhouse Coopers. Primarily worked for financial service auditing mutual funds. Performed analysis on financial statements to check the accuracy and to ensure no values are miscalculated. Reconciled various supports (such as Schedule Investment Tie outs, Shareholder activity reports) provided by the client to the Financial Statements and ensuring that no discrepancies exist between both the documents. Re-engineered and automated the legacy way of reconciliation by researching faster and more developed ways resulting in processing time of the entire group being reduced. Received client appreciation for that.
Analyst
PwC India
Kolkata
04.2011 - 06.2012
- Worked as Auditor Independence Professional with help of software “Central Entity Service”, “Bloomberg”, “Edgar”, Global Reference Solution (GRS) and Global Client Portfolio (GCP). Understanding of Independence Consultations Systems Tool to help experts with advice to resolve complex questions affecting independence.Updated CES of the SEC audit clients based on annual reports filed through Morningstar Document Research.Understanding the research of the disposition of securities held my managers and partners through the Global Portfolio System (GPS).Understanding of the research on the impact of independence due to change in restriction status of the audit client or the affiliates of audit clients.Actively participating in client interaction and assisting in process improvement through analysis of comparative study of downloading of SEC registered filings between “Audit Analytics” and “Morningstar Document”.Conducting regular quality check of the internal work done by the team members.Generating weekly Management Report, Dashboard, Ageing Analysis and Time Utilization Sheet apart from operations.
Education
Master of Business Administration (MBA) - Accounting and Finance
West Bengal University of Technology (WBUT)
Kolkata01.2011
M.Com - Accounting and Finance
Calcutta University
Kolkata01.2009
B.Com - Accounting and Finance
Calcutta University
Kolkata01.2007
12th -
West Bengal
01.2004
10th -
West Bengal
01.2002
Skills
- Contract Management
- Debt/Risk Management
- Stakeholder Management
- Incident Management
- Service Management
- Service Now Ticketing
- Cash Applications
- Oracle Business Intelligence
- Financial Solutions
- Anaplan / Hermes CMS
- Salesforce
Extramural Engagements
- Social Volunteering
- Active member of Save Tree Save Life (An NGO Under Indian Trust Act 1882)
- Active member of British Asian Trust
- Received International Volunteer of the year award
- Served as an active Member of the PwC SDC Care
- Was an active member of the Spark team in PwC
- Functioned as the Treasurer of Burgundy House (was an active member of PwC SDC Event Management Team)
Courses Certifications
- Project Management Foundation
- Certified Business Analysis Professional Certification
- Power BI Dashboard
Personal Information
- Date of Birth: 12/06/85
- Gender: Male
Disclaimer
I hereby declare that above mentioned information is true to my knowledge and belief.
Timeline
Incident Management Professional
BRITISH TELECOM PLC
06.2022 - Current
Business Assurance Analyst
BRITISH TELECOM PLC
05.2019 - 05.2022
Desk Based Contract Manager
British Telecommunication Plc
04.2015 - 04.2019
Associate
PwC SDC
07.2012 - 08.2014
Analyst
PwC India
04.2011 - 06.2012
Master of Business Administration (MBA) - Accounting and Finance
West Bengal University of Technology (WBUT)
M.Com - Accounting and Finance
Calcutta University
B.Com - Accounting and Finance
Calcutta University
12th -
West Bengal
10th -
West Bengal
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