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NILESH BANERJEE
Sales & Customer Success Professional
Kolkata,WB
Summary
Skilled Business Development and Customer Success professional offering five years of experience in leading sales operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Sr. Business Development Executive
Unacademy
Kolkata, West Bengal
01.2022 - 05.2022
- Generated leads using telecommunication channels and electronic mail, maintaining consistent conversions, and achieved a conversion rate of 10%
- Provided cross-marketing strategies that enhanced customer engagement and retention
- Formulated and deployed initiatives to reach corporate goals
- Identified areas of improvement within the organization's overall career development strategy to better align with industry trends and best practices
Buddy Manager
EduKyu Pvt. Ltd. (AEP of NMIMS University)
Kolkata, West Bengal
01.2021 - 12.2021
- Managed a sales team of five with 15%-20% closure rate through effective client meetings
- Accomplished multiple tasks within established timeframes
- Achieved an 11% rise in sales, yielding a 25% increase in yearly revenue
- Provided leadership during times of organizational change or crises
Marketing Executive
MBS INDIA PVT LTD
Kolkata, West Bengal
07.2016 - 03.2018
- Managed vendor and promotional partner relationships ensuring exceptional 'Below The Line' activity execution
- Executed synchronized marketing strategies and extensive sampling efforts, resulting in a 30% rise in product awareness
- Implemented activation, demos, and sampling to boost customer engagement by 35%
- Planned and executed events and marketing programs to increase qualified leads
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals
Customer Success Specialist
StepToStrategy Software Consulting Pvt. Ltd.
Kolkata, West Bengal
02.2024 - 10.2024
- Enhanced customer retention by 10% through effective relationship management
- Oversaw onboarding process for more than 40 customers, reducing time to first value by 15%
- Drove issue resolution efficiency, addressing 90% of concerns swiftly
- Boosted revenue by 12% through strategic renewals management
Resolved the majority of client escalations, demonstrating effective problemsolving abilities - Developed client relationships through proactive outreach, regular check-ins, and continued follow-up
- Resolved customer inquiries promptly while maintaining an exceptional level of service
- Assisted customers with on-boarding processes to ensure understanding of the product features and capabilities
Senior Executive, Business Development
2COMS Consulting Private Limited
Kolkata, West Bengal
08.2022 - 09.2023
- Increased healthcare professional outsourcing, including Nurses, Doctors, and Medical Technologists by 25%
- Directed management of customer accounts across • two diverse markets
- Delivered talent-sourcing solutions globally to over 20 clients
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards
- Led a multi-functional team of five executives overseeing operations, human resources, sales, and marketing
- Cultivated a culture of continuous improvement by promoting open
communication channels for feedback from all levels within the organization - Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions
Education
MBA - Marketing
Vidyasagar University
Kolkata 06.2019 - 07.2021
Post Graduate Program in Business Management - Business Management
Bengal Institute of Business Studies
Kolkata 06.2019 - 07.2021
Bachelor of Science - Zoology
University of Calcutta
Kolkata 07.2014 - 06.2017
Skills
Strategic Business Development
CRM Software Proficiency
Client Acquisition Strategies
Lead Generation
Analytical Decision-Making
Sales Team Leadership
Customer Relationship Management
Cross-cultural Communication
Effective Negotiation
Customer Experience Oversight
Certification
Become A Sales Representative (LinkedIn)
Interests
Driving Enthusiast
Mobile Photography
Creative Media
Accomplishments
- Increased customer base by 30% by expanding market to include US and APAC region
- Achieved record-high client growth in 2021by developing a comprehensive sales and marketing plan
- Recipient of 2022-2023 New Business Excellence Award for most new accounts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Software
Salesforce
Sales Navigator
MailChimp
Apolloio
MS Office Suite
Canva
YouTube Studio
Tableau
Timeline
Customer Success Specialist
StepToStrategy Software Consulting Pvt. Ltd.
02.2024 - 10.2024
Senior Executive, Business Development
2COMS Consulting Private Limited
08.2022 - 09.2023
Sr. Business Development Executive
Unacademy
01.2022 - 05.2022
Buddy Manager
EduKyu Pvt. Ltd. (AEP of NMIMS University)
01.2021 - 12.2021
Become A Sales Representative (LinkedIn)
10-2020
Marketing Analytics (University of Virginia, Darden school of Business)
04-2020
MBA - Marketing
Vidyasagar University
06.2019 - 07.2021
Post Graduate Program in Business Management - Business Management
Bengal Institute of Business Studies
06.2019 - 07.2021
Marketing Executive
MBS INDIA PVT LTD
07.2016 - 03.2018
Bachelor of Science - Zoology
University of Calcutta
07.2014 - 06.2017