NILESH CHATTERJEE
Faridabad
Summary
Seasoned professional with a proven track record , enhancing revenue growth and operation. With effective communication, I've led teams to exceed targets through innovative debt collection strategies and comprehensive employee training. Renowned for transforming delinquent accounts and elevating customer satisfaction, my approach has consistently delivered results.
Overview
6
6
years of professional experience
Work History
Processor
BMW Financial Services
Gurugram
08.2023 - Current
- Handled soft collections and allocated daily targets, receiving feedback from agencies.
- Engaged with customers over calls to convert delinquent accounts to current customers.
- Developed debt collection strategies and plans, responding to customer queries and performing manual cash posting.
Manager
United Global Trading and Export
04.2022 - 07.2023
- Streamlined communication channels, improving information flow and decision-making speed.
- Handling collections of the company.
- Monitor accounts to identify outstanding debts and encourage timely debt payments.
- Process payments and refunds.
- To train staff in order to strengthen participation opportunities in international markets, by providing greater insights into their product.
Officer - Collections
Indian Infoline Home Finance
Gurugram
04.2019 - 04.2022
- Providing solution to loan related queries to existing customers
- Working on the provided leads and to deal with customer escalation and issues
- Defining service standards, guidelines, SLA and SOP's, to ultimately provide an excellent service delivery and that imprint as a benchmark
- Presentation of daily/ weekly/monthly data to Monitor the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Built reputation to have timely collection and enhanced quality
- Facilitated training sessions for new employees on company policies and procedures.
Education
BBA - General
Maharishi Dayanand University
01.2019
MBA -
NMIMS
MumbaiSkills
- Revenue Growth Strategies
- Employee training
- Operational Service Excellence
- Team Management
- Effective Communication
- Microsoft Excel
- MS PowerPoint
Languages
- Hindi
- English
- Bengali
Personal Information
- Father's Name: Vijay Chatterjee
- Mother's Name: Kalpana Chatterjee
- Date of Birth: 01/20/97
Timeline
Processor
BMW Financial Services
08.2023 - Current
Manager
United Global Trading and Export
04.2022 - 07.2023
Officer - Collections
Indian Infoline Home Finance
04.2019 - 04.2022
BBA - General
Maharishi Dayanand University
MBA -
NMIMS
Similar Profiles
Alynzia PriceAlynzia Price
Funding Team Manager - Central Region at BMW Financial ServicesFunding Team Manager - Central Region at BMW Financial Services
Julie RoseJulie Rose
Head of Complaints at BMW Financial ServicesHead of Complaints at BMW Financial Services
Pierce ScottPierce Scott
Outbound Retention Specialist at BMW Financial ServicesOutbound Retention Specialist at BMW Financial Services