Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager
XL TRADERS
01.2021 - Current
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Managed senior-level personnel working in marketing and sales capacities.
Enhanced customer satisfaction with timely follow-ups and personalized service.
Responded to customer needs by answering questions and providing detailed information about [Product or Service].
Connected with prospects through trade shows, cold calling and local-area networking.
Head of Departments,
Sahiba Limited.
01.2012 - 12.2020
Skilled at working independently and collaboratively in a team environment.
Worked flexible hours across night, weekend, and holiday shifts.
Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
Audited production reports, tracking data entry and processing errors.
Reported statistics requested by senior management accounting for database growth and call volume.
Provided daily supervision, feedback and oversight to direct reports.
Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
Participated in weekly conference calls with management to discuss department updates and strategies.
Implemented new data entry software, leading to increased productivity and user satisfaction.
Supported business development efforts by providing accurate and timely reports based on entered data insights.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Account officer, Surveyer
Gee Tech Project (P) Ltd.
04.2011 - 09.2011
Maintaining, controlling and Supervising Books of Accounts on Daily basis
Verification of entries and posting of all days transactions
Preparing Purchase Register
Party & Bank Reconciliations
Preparing Purchase Order
Scrutiny Case Handling
Monthly and Yearly Internal Audit
Maintaining, Controlling All Site
Reporting And Accounts Of all site
Education
Graduation (B.Com.) -
Veer Narmad South Gujarat University, Udhna citizen Commerce College
01.2012
XII -
Gujarat Board, Shree Krishna Geeta Rastriya Hindi Vidyalaya
01.2008
X -
Gujarat Board, Shree Krishna Geeta Rastriya Hindi Vidyalaya
01.2006
Skills
Customer Service
Computer Skills
Positive Attitude
Problem Resolution
Effective Communication
MS Office
Business Analysis and Reporting
Marketing
Accuracy and Speed
Data conversion
Accomplishments
Tally 9.0 and M.S. Office
Hobbiesinterest
Listening to music
Playing Cricket
Traveling
Surfing net
Languages
Hindi
English
Gujarati
Father'sname
Mr. Shyam Bihari Chaubey
Job Details
Gee Tech Project (P) Ltd., Surat, Gujarat, Account officer, Surveyer, 04/01/11 - 09/30/11, Maintaining, controlling and Supervising Books of Accounts on Daily basis Verification of entries and posting of all days transactions Preparing Purchase Register Party & Bank Reconciliations Preparing Purchase Order Scrutiny Case Handling Monthly and Yearly Internal Audit Maintaining, Controlling All Site Reporting And Accounts Of all site
Sahiba Limited., Surat, Gujarat, Head of Departments, Data entry operater, 01/06/12 - 12/31/20, Manage and oversee the daily operations of the department, including monitoring performance, ensuring productivity, and providing guidance and support to team members.
Personal Information
Date of Birth: 07/20/91
Nationality: Indian
Marital Status: Single
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Manager
XL TRADERS
01.2021 - Current
Head of Departments,
Sahiba Limited.
01.2012 - 12.2020
Account officer, Surveyer
Gee Tech Project (P) Ltd.
04.2011 - 09.2011
Graduation (B.Com.) -
Veer Narmad South Gujarat University, Udhna citizen Commerce College
XII -
Gujarat Board, Shree Krishna Geeta Rastriya Hindi Vidyalaya
X -
Gujarat Board, Shree Krishna Geeta Rastriya Hindi Vidyalaya