Nilesh Chavan
Mumbai
Summary
Accomplished Certified Six Sigma Black Belt with a proven track record of delivering successful projects in product management, digital marketing, and e-commerce. With expertise in Agile methodology, campaign management, and paid media strategies, I have effectively led teams to optimize digital content, drive sales, and improve process efficiencies. Adept at using advanced tools for data analysis and visualization, I leverage insights to make data-driven decisions that enhance performance and customer engagement. Experienced in managing end-to-end processes, including quality management, competitive analysis, and process optimization. Passionate about utilizing cutting-edge technologies such as Generative AI and automation to streamline workflows, enhance marketing strategies, and create high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ecommerce Platform Manager
Accenture
Mumbai
07.2023 - Current
- Coordinated seamlessly with cross-functional stakeholders to ensure timely and successful product delivery across major e-commerce platforms including Amazon, Noon, Lazada, and Shopee.
- Managed and optimized process adaptations for regional e-commerce platforms (South Asia, GCC, India) to ensure smooth operations and effective product launches.
- Executed comprehensive activity plans for brand presence across various platforms, overseeing the development and management of Brand Stores, Campaign Pages, and Product Pages to drive engagement and conversions.
- Led the launch of new products across multiple e-commerce platforms, ensuring timely deployment and visibility through strategic product listings and promotions.
- Enhanced content optimization with a focus on SEO, improving organic visibility and driving traffic to product listings.
- Maintained and updated product content across platforms, ensuring consistency and alignment with brand guidelines while improving product discoverability.
- Collaborated with the Cataloging team to ensure accurate merchandising, pricing, and product information, ensuring a consistent and optimized customer experience.
- Deployed and managed pricing strategies, promotions, and product portfolios on a daily basis, ensuring competitiveness and alignment with client objectives.
- Implemented promotional content from clients' asset libraries, ensuring timely and accurate execution across platforms and driving increased sales.
- Managed and optimized paid media campaigns (e.g., Sponsored Products, Display Ads) across e-commerce platforms, driving targeted traffic and increasing sales.
- Analyzed sales reports and campaign performance post-launch, providing insights and actionable recommendations to optimize future campaigns and improve ROI.
- Conducted competitive analysis on key market players and industry trends, identifying opportunities and adjusting strategies to enhance product positioning and drive growth.
- Part of a team that implemented generative AI techniques to adapt product marketing digital content, streamlining creative processes and improving content personalization.
- Utilized automation tools to optimize pricing strategies during sales events, ensuring real-time adjustments that maximized revenue and maintained competitive pricing.
- Applied Six Sigma and Agile methodologies to streamline processes for new platform launches, reducing time-to-market and ensuring efficient project execution.
- Facilitated team brainstorming sessions aimed at minimizing errors and improving productivity, fostering a culture of continuous improvement and collaboration.
Associate Project Manager
Lionbridge
Mumbai
09.2021 - 03.2022
- Managed and delivered multiple projects simultaneously, ensuring alignment with client requirements and achieving project goals within specified deadlines.
- Coordinated with cross-functional teams and allocated resources efficiently to ensure timely completion of tasks, maintaining project flow and meeting client expectations.
- Collaborated with stakeholders to define clear project deliverables and tracked progress, making adjustments as needed to stay on schedule and within scope.
- Implemented quality control measures throughout the project lifecycle, actively identifying and mitigating potential risks to minimize issues and ensure smooth execution.
- Applied Lean methodology to streamline processes, eliminating waste and optimizing workflows to enhance overall project efficiency and reduce cycle times.
- Conducted regular risk assessments and implemented proactive strategies to address potential obstacles, ensuring minimal disruptions and maintaining high standards of quality.
- Led continuous improvement initiatives by monitoring and refining processes, ensuring high-quality outputs while achieving cost-effective solutions.
- Worked closely with project teams to identify bottlenecks and inefficiencies, applying Lean principles to enhance productivity and reduce waste in the process.
Senior Project Coordinator
TELUS International
Mumbai
01.2021 - 09.2021
- Coordinated with internal and external resources to ensure the successful delivery of projects within the defined Service Level Agreements (SLA), consistently meeting deadlines and client expectations.
- Monitored and ensured adherence to quality assurance (QA) processes throughout the entire project lifecycle, conducting regular audits and evaluations to maintain high standards.
- Managed project initiation, including defining scope, objectives, and resource allocation, to ensure clear goals and a structured approach for successful execution.
- Collaborated with stakeholders to align project requirements, expectations, and timelines, ensuring smooth coordination and efficient project flow.
- Directed the execution of projects, ensuring timely delivery, effective use of resources, and consistent monitoring of progress to prevent delays or quality issues.
- Managed and optimized resource allocation, ensuring the right team members were assigned to critical tasks and that projects proceeded on schedule without resource bottlenecks.
- Worked closely with the QA team to ensure that all project phases adhered to quality standards, proactively addressing any issues that could impact the final outcome.
- Applied project management best practices to drive project execution, mitigating risks and addressing challenges in real-time to maintain project timelines and quality.
Project Coordinator
Lionbridge
02.2018 - 12.2020
- Successfully streamlined and managed a pilot project with localization support, ensuring efficient adaptation of content and processes for different global markets.
- Led the translation management for multiple languages across various regions, ensuring accurate and culturally relevant content delivery while adhering to project timelines and quality standards.
- Gained hands-on experience with the entire lifecycle of live projects, from initial planning and execution to delivery, ensuring smooth transitions between project phases.
- Collaborated closely with onsite Project Managers (PMs) to analyze and discuss revenue reports, identifying key areas for optimization and working toward achieving project goals and revenue targets.
- Managed communication and coordination with cross-functional teams to ensure smooth workflow and resolution of any localization or translation issues that arose during the project lifecycle.
- Ensured the consistency and quality of localized content across multiple languages, while maintaining alignment with client requirements and regional standards.
- Collaborated effectively with stakeholders to monitor project progress, providing detailed reports and proactive solutions to address potential risks or delays, ensuring seamless project execution and timely delivery.
Senior Analyst
eClerx
09.2012 - 01.2018
- Assisted the store team in creating SKUs, ensuring seamless online delivery while maintaining the highest quality standards for product listings and content accuracy.
- Conducted thorough auditing of coupon thresholds and pricing across all segments of the online platform, working closely with the campaign management team to ensure alignment with promotional strategies.
- Developed and implemented Critical-to-Quality Process Maps (CLPM) and Failure Modes and Effects Analysis (FMEA) to mitigate risks and optimize processes with a focus on reducing low Risk Priority Numbers (RPN).
- Managed email marketing campaigns for Dell.com, ensuring timely execution by maintaining strict Turnaround Times (TAT) from briefing to production, driving engagement and customer retention.
- Conducted comprehensive competitive analysis for Lazada by performing country-wise assessments, identifying market trends and competitor strategies to inform product positioning.
- Maintained TAT between briefings and campaign production, while also contributing to the creation and execution of Standard Operating Procedures (SOP) and CLPM when launching new projects.
- Contributed to the Product Enrichment Process by gathering and enriching product data from vendors and third-party sites, ensuring accurate and comprehensive product information across platforms.
- Managed and maintained multiple trackers (Client Tracker, Internal Tracker, Error Tracker), ensuring efficient monitoring and resolution of project milestones and issues.
- Ensured the quality of execution across all tasks, consistently meeting and exceeding performance expectations and maintaining high standards of delivery.
- Analyzed and forecasted future buying trends, providing valuable insights to support product assortment planning and inventory management strategies.
- Monitored sales performance and generated detailed reports, providing actionable insights to stakeholders for strategic decision-making and performance optimization.
- Worked extensively with Content Management System (CMS) tools to add and update content on product pages, ensuring accurate, timely information and smooth navigation for end-users.
- Managed and executed promotions through CMS tools, coordinating with marketing and campaign teams to launch and monitor sales events, enhancing visibility and driving sales.
Education
Bachelor of Science (B.Sc.) - Statistics
B.N. Bandodkar College
03-2011
Skills
- Certified Six Sigma Black Belt
- Product Management
- Paid Media Campaigns (PPC, Sponsored Ads)
- Digital Marketing & Campaign Management
- Project Management & Execution
- Agile Methodology
- Data Analysis & Visualization
- Team Leadership & Management
- E-commerce Strategy & Operations
- Reporting & Performance Analysis
- Digital Content Management & Optimization
- Quality Management & Continuous Improvement
- Process Optimization (Lean & Six Sigma)
- Competitive Analysis & Market Research
- SEO & SEM Optimization
- Generative AI & Content Personalization
- Automation Tools for Pricing & Marketing Optimization
Certification
Six Sigma Black Belt (Feb 2024)
Accomplishments
- Best operational excellence, Dell, 04/01/15, Received trophy for best operational excellence in 2013, 2014 and 2015 from Dell Financial Service when they have visited to India.
- Star performer, Eclerx, 04/01/16, Star performer in 2015 and 2016 for yearly appraisal.
- Radiant Award, Accenture Operation, 02/01/24, The award was received for streamlining the content and campaign management process for a global beauty brand across South Asia and the GCC market on various online platforms.
Languages
- English, Expert
- Hindi, Expert
- Marathi, Expert
Tool Knowledge
- Jira Software – Project management, issue tracking, and workflow optimization
- Tableau Desktop – Data visualization, reporting, and dashboard creation
- MS Project – Project planning, scheduling, and resource management
- Adobe Workfront – Collaborative work management, task tracking, and project execution
- Tealeaf IBM – Customer experience analytics and optimization
- MS Office Suite (Excel, Word, PowerPoint, Outlook, Visio) – Documentation, reporting, presentations, and flowchart creation
- Power BI – Business intelligence, data analysis, and reporting
- MS Azure – Cloud computing, resource management, and deployment
- Slack – Team communication, collaboration, and workflow management
- Salsify – Product content management, syndication, and optimization for e-commerce
- Google Ads – Paid advertising campaigns, targeting, and performance tracking
- Helium 10 – Amazon seller tools for product research, SEO, and market analysis
- Meta Ads Manager – Facebook and Instagram ad campaign creation, management, and optimization
- ChatGPT – AI-driven content generation and customer service support
- Google Analytics – Website traffic analysis, user behavior insights, and performance tracking
- SEMrush – SEO tools for keyword research, competitive analysis, and site auditing
- MindJourney – AI-driven insights, customer experience management, and marketing optimization
- Minitab – Statistical analysis, data modeling, and quality improvement
Timeline
Ecommerce Platform Manager
Accenture
07.2023 - Current
Associate Project Manager
Lionbridge
09.2021 - 03.2022
Senior Project Coordinator
TELUS International
01.2021 - 09.2021
Project Coordinator
Lionbridge
02.2018 - 12.2020
Senior Analyst
eClerx
09.2012 - 01.2018
Bachelor of Science (B.Sc.) - Statistics
B.N. Bandodkar College
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