Nilesh Dattatray Mane
Sr. Project Manager
Pune,MH
Summary
Seasoned Project Manager with years of experience in IT Services, Identity & Access Management (IAM), Cloud Security, and Enterprise Contact Center Solutions. Proven expertise in leading large-scale global deployments, IAM implementations (OKTA, CyberArk), and Zscaler cloud security transformations.
Strong background in governance, stakeholder management, DevOps/Scrum leadership, risk mitigation, and legacy infrastructure decommissioning aligned with enterprise security standards.
Overview
3
3
Languages
6
6
Certificates
19
19
years of professional experience
Work History
Project Manager
HCL Technologies
06.2021 - Current
- Hands on experience on Project Management for Zscaler deployment across globe for PepsiCo Network. Approx. 150K user rollout and 2700+ Site migration to Zscaler.
- Plan User rollout with Business alignment.
- Identify and highlight Road blockers in weekly monthly governance meeting to accelerate Rollouts with committed timelines.
- Active participation in Design discussion, share Minutes of Meeting and schedule regular cadence with required stakeholders.
- Create and represent weekly governance deck on leadership calls.
- Engagement with customer, Technical Folks, Security alignment
- Decommissioning the Customers legacy infrastructure/ upgrade legacy infra to facilitate cloud
- Follow client process and track legacy infra decommissioning.
- Identify and highlight the risks with legacy setup and ensure appropriate security measures to avoid any security breach.
- Experience in leading IAM projects on technologies like OKTA, CyberArk.
- Working as DEVOPS Scrum lead to ensure on time epic/features/tasks closure
- Capture backlog items and ensure their delivery timeline for On Time project Closure.
Sr. Workforce Consultant
Evcoms Pvt Ltd
01.2021 - 05.2021
- Acting as WFO SME for EMEA base customer for Support and implementation projects.
- Handle day to day issues reported by customer.
- Escalate issues to OEM in case of additional support needed.
- Active participation in WFO implementations for WFO v 15.2.
- Identify and Highlight roadblocks during Project implementation.
- Verify Product compatibility during the Project discussion phase to seamless project execution.
Sr. Mgmt. associate Level (APS Consultant)
Avaya India Public. Ltd.
09.2014 - 01.2021
- Acting as SME for Avaya WFO solution.
- Designing/upgrade WFO solutions for CALA and EMEA and APAC /ANZ regions.
- Complete installation, upgradation and configuration of Verint WFO V11.0/Avaya 12.0/15.X setups on cloud platform.
- Co-ordinate with Presales, Project Team and Customer during the project implementation.
- Ensure services are scoped in SOW matches with BOM.
- Excellent in working closely and effectively with various level of management to satisfy project/productivity requirement.
- Demonstrated Team Lead capabilities during the absence of reporting Manager.
- Possess exceptional communication and interpersonal skills, analytical capabilities and good customer management skills.
- Suggest various methods, techniques and processes unique to the Implementation Team to resolve issues and successfully implement solutions more efficiently and effectively.
Associate Technical Specialist
Tech Mahindra
04.2013 - 08.2014
- Proposing Verint Solution (V10/V11 Version) during setting up IPCC Projects.
- Understand the Customer requirement and design Verint solution accordingly with help of internal Technology Team and Verint Solution Design Team.
- Define and documentation of SLA during Project transition.
- Integration of Verint Application with Genesys/Avaya/Cisco telephony systems.
- Coordination with Vendors (Verint, Microsoft etc.) in case of escalation.
- Knowledge of Cisco IPCC Platform.
- Active Participation in Presales for Verint Product. Document Material code and verifying the BOMS.
- Expertise in strategizing existing /new customer and streamlining the process to meet the customer requirement.
- Being point of Management level escalation & promptly own the Customer issues, work with internal technical team & vendor to provide adequate remediation on with greater sense of urgency. Monitoring ticket queue and managing the incidents through out to resolve within SLA.
- Demonstrated capabilities in ITIL Incident Management with expertise in proactive and reactive fault management.
Technical Analyst
Verint systems Pvt. Ltd
03.2012 - 03.2013
- Install, upgrade, troubleshoot, and service the Verint product suite for customers. & provide support post deployment, Configuring VOIP AM servers.
- Administration and maintenance of Enterprise level Application.
- Work as an escalation point for the issues on the Verint call recording system, after 1st level of analysis by Field Engineer & 1st level Engineer of partners site & coordinating with them till the closure of the issue.
- Solution review, installation, configuration, test and troubleshooting an implementation and address customer issues to bring to closure, avoid escalation and recognize revenue.
- Integrate Verint software in the customers test and production environments
- Resolve all outstanding service/support issues as committed and escalate any issues as necessary through Verint Management or as outlined in the Escalation Process.
- Strong team player, organized with the ability to plan and prioritize, adapt, open to change and continuously seek opportunities to improve systems, processes and methods
- Managing /Installation & troubleshooting Verint VoIP loggers with Ultra 9.3/10/11 setups.
- Capturing voice traffic from IP Phones.
Sr. Delivery Software Engineer
Mphasis (an HP company)
04.2007 - 02.2012
- Fetching reports from Verint, adding groups, agents, providing permissions to Supervisors post approval etc.
- Setting up new coming projects for voice loggers in coordination with Vendor whenever required.
- Coordination with respective vendors for all critical issues and escalating all critical issue to higher management.
- Setting up the alerts and publish major system notifications.
- Provide issue status and incident management and execute changes through change management.
- Coordinate with development, operations and vendors. Validating the server sizing as per BOM.
- Creation of new Databases, Setup SQL Server scheduled jobs and writing SQL queries.
- Administration and providing reports to Domestic clients using SQL Database.
- Daily check of servers for their functionality and Application and Database backups.
- Set and manage accounts to provide proper access privileges to servers, folders and databases
- Maintain the Technical documents and procedures for an Audit basis.
- Installing, configuring & troubleshooting of network operating systems like WIN2k3 Server and internal and external applications used in MphasiS (e.g. MpacT, GyanKshetra and Work Force Management System (WFM))
Education
BSc - Computer
P.V.G College of Science
PuneH.S.C - undefined
Maharashtra Vidyalaya
PuneS.S.C - undefined
Bhave Boys High School
PuneSkills
Project Management
Operating Systems- Windows 2012, Windows 2016
Knowledge of Telephone Systems
Demonstrated capabilities in ITIL Incident Management with expertise in proactive and reactive Fault management
SQL /databases
Avaya Telephony System
Accomplishments
- Recognized as key resource for Cloud security related project delivery in HCL.
- Avaya Customer satisfaction (ACS) award.
- Recognized by management for extraordinary efforts towards training and mentoring new resources on WFO and AES platform.
- Played Key Resource role in Verint Systems.
- Nominated Employee of quarter for 2011 at Mphasis.
Certification
Exam number: 70-290, Managing and maintaining win 2003 Server Environment.
Key Strengths
- Strong analytical skills with problem-solving techniques, organizational and interpersonal skills to lend insight to highly ambiguous and sensitive business problems.
- Excellent communication skills, including ability to present product and technical development ideas clearly in a written format or formal presentations. Excellent interpersonal and negotiation skills with a passion for delivering leading edge technology to the highest customer satisfaction.
- Flexible, Committed with excellent Technical Skills.
- Project management experience in managing medium to large scale projects (200 to 2000 seats) from concept through deployment, product adoption, pre-sales and integrating with product development. Executed few WFO projects independently and with partners SE Asia, ANZ region and in India.
Timeline
Project Manager
HCL Technologies
06.2021 - Current
Sr. Workforce Consultant
Evcoms Pvt Ltd
01.2021 - 05.2021
Sr. Mgmt. associate Level (APS Consultant)
Avaya India Public. Ltd.
09.2014 - 01.2021
Associate Technical Specialist
Tech Mahindra
04.2013 - 08.2014
Technical Analyst
Verint systems Pvt. Ltd
03.2012 - 03.2013
Sr. Delivery Software Engineer
Mphasis (an HP company)
04.2007 - 02.2012
S.S.C - undefined
Bhave Boys High School
H.S.C - undefined
Maharashtra Vidyalaya
BSc - Computer
P.V.G College of Science