Nilesh Dudhe
Pune
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
9
9
years of professional experience
Work History
Sr. Technology Associate
Synechron Digital Payment Services Prvt. Ltd.
Pune
2019.09 - Current
- 5 Year experience in Release Implementation and 4 Years experience in Linux system Administration support.
- Core experience in release deployment. Handling end to end UAT and PROD Release execution.
- Experience on tools like Jenkins, XLR, ARA, Chef.
- Creating the XLR setup for release implementation by using the connectivity of Jenkins in XLR.
- Working experience with all the core technical team like DBA, UTS, Development, Chef team etc.
- End to End on-boarding for new customers on different platforms of different regions.
- Maintaining the downtime details on production databases after release.
- Have good hand's on with Development/Production support and Devops to understand customer queries and help them quickly with any Major issues.
- Capable and proven experience in Client Facing Roles involving the interaction with Client’s IT, Business, Infra or Management Team.
- Performing Regression testing for the application.
Senior Support Engineer
Spice Digital Ltd.
Pune
2017.09 - 2019.08
- Working as L2 for engineer in in the project of USSD at Vodafone.
- Handling clients from both Idea and Vodafone side.
- Support to L1 team for the daily maintenance.
- Main role in the CAB meeting every Wednesday from USSD side.
- Demand holder from USSD from start to end along though the ITIL process.
- Manage the short codes of USSD Vodafone.
- Writing SQL queries, UNIX scripts to handle day to day issues in loading.
- Creating new critical short codes for Vodafone USSD throughout the flow.
- Involving in critical issues on con call along with clients.
Support Engineer
IBM India
Pune
2015.07 - 2017.09
- Working as L1 for engineer in Telecom Domain.
- Monitoring and Operations for the Java Production Support for the SDPMG application.
- SPOC for SDPMG for all changes in system.
- Working on SLA based ticketing system for UUP and Messaging gateway
- Use of Remedy BMC Remedy ticketing tool for the work maintenance.
- Use of the ITIL process for the daily work routines consisting of Incident Management, Change Management, Problem Management.
- Attending CAB meeting, before a prior change in the system for the System Maintenance
- Involving in the activities and completing the activities with a successful change check list before and after the activities.
- Identifying the source of error/issue and carrying out the preliminary resolution steps.
- Maintaining Crontab Scripts for the weekly purging activity for DBA team.
- Creating new services for the client requirement with the Service Manager GUI Tool, on the production environment and providing all the details likes user id, password, credential, etc.
- Provide reports to Business on Daily basis.
Education
Bachelor of Engineering - Computer Science
B. N. College of Engineering
Amaravati University.2012-03
Skills
Linux, Shell Script, SQL, Jenkins, XLR, Chef, ARA, Regression Testing using Jenkins, BMC Remedy.
Languages
Hindi,English
First Language
Accomplishments
- Received “BEST CONTRIBUTION AWARD” While working in this current ongoing project of release deployment.
Timeline
Sr. Technology Associate
Synechron Digital Payment Services Prvt. Ltd.
2019.09 - Current
Senior Support Engineer
Spice Digital Ltd.
2017.09 - 2019.08
Support Engineer
IBM India
2015.07 - 2017.09
Bachelor of Engineering - Computer Science
B. N. College of Engineering
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