Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nilesh Gone

BILLING SPECIALIST
Pune
Nilesh Gone

Summary

Exceedingly thorough Process Analyst with 9 +

years modifying ongoing business processes to achieve superlative results. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Documented provider of enhancements that improve both output and worker satisfaction.

Overview

9
years of professional experience
2
years of post-secondary education

Work History

Alcon
Banglore

Senior Process Analyst
02.2023 - 12.2023

Job overview

  • Produced documentation outlining process improvement solutions.
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Drafted human feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
  • Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
  • Assessed products or services to evaluate conformance with quality standards.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted training and applied change management to achieve desired outcomes.

Maersk
Pune

Senior Specialist
08.2018 - 12.2022

Job overview

  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Guided less experienced staff through processes such as Job costing and Loss making as singular point of contact for high-level needs.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Assisted with developing effective compliance policies and procedures to improve operations.
  • Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Offered coaching and resources to help program participants maintain progress and achieve goals.
  • Followed all company policies and procedures to deliver quality work.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Verified accuracy and effectiveness of reporting processes, effectively using BW report to track and model data for management review.

State Street Syntel Services Pvt Ltd
Pune

Senior Associate
09.2014 - 10.2017

Job overview

  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Served as liaison, facilitating communication between management and associates.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Trained and mentored junior staff on customer service strategies and techniques.

Education

D.Y.patil Institute of Management And Research
Pune

Master Of Business Administration from Finance
05.2012 - 05.2014

Skills

Process Simulation

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Timeline

Senior Process Analyst

Alcon
02.2023 - 12.2023

Senior Specialist

Maersk
08.2018 - 12.2022

Senior Associate

State Street Syntel Services Pvt Ltd
09.2014 - 10.2017

D.Y.patil Institute of Management And Research

Master Of Business Administration from Finance
05.2012 - 05.2014

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Nilesh GoneBILLING SPECIALIST