Nilesh Jadhav
Pune
Summary
Dynamic Assistant Manager with over 12 years at Sopra Steria India, excelling in operations and team management. Proven track record in quality control and process improvements, achieving recognition for outstanding performance. Skilled in client relationship management and risk mitigation, driving successful remote transitions and enhancing service delivery.
Overview
23
23
years of professional experience
Work History
Assistant Manager
WNS
06.2023 - Current
- Managing 16 team members in quality control for Accounts Payable process in adherence to agreed standards.
- Monitored and achieved all KPIs and SAL targets for Reconciliations.
- Make sure all the payments are audits and approved in EPS within time lines.
- Verified the correctness and promptness of invoices processed.
- Conducted error root cause analysis with operational support.
- Implemented quality checks for areas with existing QC processes.
- Developed and presented monthly Decks to management and stakeholders.
- Successfully updated and approved QSD within designated time frame.
- Manage client escalation, provide proper explication’s for the escalation with opps.
- Make sure all the team members are trained on other areas within process/team.
- Prepare and review the audit checklist for audits.
- Make sure 121 are conducted and feedback given to the team members.
Assistant Manager
Sopra Steria India
Pune
05.2020 - 09.2021
- Worked at Sopra Steria India for over 12 years, progressing from Process Associate to Assistant Manager.
- Worked with key UK clients in the Healthcare and Public sector, in R2R and Accounts Payable.
- Managed remote transitions from Onshore and established offshore processes.
- Achieved recognition through awards including the 'Star Performer Award' and 'Pat on the Back Award'.
- Established Governance Mechanisms and engaged in discussions on Offshore Readiness with onshore stakeholders.
- Preparation of offshore Ramp Up Plans, Risk Identification & Preparation of Control Framework.
- Ensured the updating and signing off of all Process Documentations.
- Ensured adherence to SLA/deliverables, reports, issue resolution, and routine review/updation of Standard Operating Procedures and other documentations.
- Identified Process Improvements & Value additions, Lean & Six Sigma Initiatives aimed at improving service and effectively managing Client's expectations and promoting cross trainings.
- Managed GPTW, CMMi, ISAE Audit, BCP, and Risks & Compliance tasks.
Team Leader
Cognizant Technology Solutions
08.2017 - 05.2020
- Ensured efficient handling of End to End Accounts Payable tasks.
- Supplier Maintenance.
- Helpdesk.
- Reconciliation.
- US wire payments.
- Brazil location end to end process.
- Managed global Supplier maintenance team for 38 locations, ensuring compliance with location regulations and SLAs.
- Managed helpdesk team for 33 locations, responsible for handling 70% email and 30% call inquiries.
- Managed escalation calls and monitored call flow to ensure call waiting time met SLA standards.
- Monitored follow up emails to ensure timely clearance.
- Managed Wire payment process and ensured timely approval.
- Managed client and line of business escalations effectively.
- Prepared the weekly KPI deck and discussed the same with client.
- Made sure team is cross trained on the different locations.
- Updated and sent daily SLA matrix to management.
- Developed the controls for mitigating the risk in the process and discussed the risk with the management.
- Conducted BCP testing for evaluating disaster recovery and business continuity plans.
Process Officer (Team Leader)
Steria India Ltd.
04.2006 - 08.2017
- Managed month-end reporting activity.
- Ensured timely delivery of all reports to clients.
- Identified and resolved reconciling items with corresponding teams such as AP, AR, and Payments.
- Managed and supervised a team of 25 individuals.
- Managed and developed team members, focusing on people management.
- Handled and resolved client escalations and queries with high proficiency.
- Led the weekly calls with UK counter parts for updates & weekly status.
- Prepared the monthly performance of team & presented in monthly client presentation.
- Worked in Account Payables as per 2way & 3way matching pattern.
- Matched the invoices received from the UK office according to the set Purchase Order.
- Checked the Purchase order No.
- Sent Notification to the Buyer.
- Provided training to new employees.
- Conducted regular quality checks by auditing teammates' cases and maintaining an error log file.
- Led the process update file management and communicated timely updates to the team.
Office Assistant
Vijaya Industries
06.2002 - 03.2006
- Looked after the sales & Purchase.
- Looked after the bank transactions.
- Looked after the cash tally every day.
- Looked After Customer Disputes.
Education
Bachelor of Commerce (B. Com) -
Pune University
Skills
- Operations and team management
- Quality control
- Client relationship management
- Process improvements
- Remote transition management
- Risk review and mitigation
- Error analysis
Affiliations
- Automated allocation sheet for processing team Automated the Brazil manually voucher recording process which saved 0.5 FT
- Analysis done for the helpdesk team on type of queries and fixed the top 5 queries which helped in reduction of query emails and improved the TAT
- Analysis done on top 20 vendors which were using manual payments and convert them to ACH which helped in reducing 10% of manual payments
- Analysis done for the top 10 issues which delayed the invoice payments to increase the POT % (Paid on time)
- Created a tracker for checking status of allocation done by team members for different activities which helped to know if team is meeting a SLA and also helped in providing the data to client and management.
- Idea given to RPA team on automating the month end reporting
Timeline
Assistant Manager
WNS
06.2023 - Current
Assistant Manager
Sopra Steria India
05.2020 - 09.2021
Team Leader
Cognizant Technology Solutions
08.2017 - 05.2020
Process Officer (Team Leader)
Steria India Ltd.
04.2006 - 08.2017
Office Assistant
Vijaya Industries
06.2002 - 03.2006
Bachelor of Commerce (B. Com) -
Pune University