NILESH JAISWAL

Efficiently addressed customer concerns regarding ticket bookings, train schedules, and platform information.

Operated railway IT systems for reservation, cancellation, and seat availability updates.

Performed routine maintenance, system backups, antivirus updates, and patch management.

Maintained and supported enterprise IT infrastructure, including servers, networks, and workstations across multiple MGL offices and control centers.

Assisted in day-to-day operations of plant/equipment maintenance, monitoring, and troubleshooting of technical systems.

Supported senior engineers in executing engineering projects related to production, safety, and quality control.

Assisted senior engineers in designing and drafting mechanical components and assemblies using AutoCAD and related CAD software.

Observed and learned about various mechanical systems used in research laboratories, reactors, and plant operations.

Adhered strictly to BARC’s safety, confidentiality, and quality assurance protocols during project work.