Nilesh Lokhande
Associate Consultant
Thane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough Operations Lead with 9 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees. Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Tech Operations Lead - Physical Security Systems
Tata Consultancy Services LTD.
Thane
04.2016 - Current
- Designed and implemented "Physical Security Systems Operations Center - PSec Ops Center" for centralize management of Physical Access control and CCTV systems across different locations in India
- Federated Governance model based on ITIL framework and aligned with organizational quality and compliance standards for Physical Security Systems.
- Systems scope :- Access Control Systems - 20 Locations and CCTV systems - 64 locations.
- Recruitment and setting up "Central Ops" Team comprised of domain experts SME as well as freshers.
- Integration and enforcement of Cybersecurity controls defined by internal security group.
- Defined SOPs for internal processes and functions to align it with organizational Quality, Compliance and Security governance guidelines.
- Define Business Continuity strategies and planning along with BCP KPIs for Application service availability and Support services availability.
- Competency and skill development planning.
- System and process improvement through Automation.
- Vendor performance and contract management.
Security Engineer - Physical Security Systems
Tata Consultancy Services LTD
Thane
05.2014 - 03.2016
- Evaluation & deployment of new Physical security solutions.
- Recommend improvements in security systems and procedures.
- Performed risk analysis to identify appropriate security countermeasures.
- Participation in Third party as well as internal security and quality audits.
- Implementation of GDPR norms and guidelines in ACS and CCTV systems.
- Participation in recruitment process as Technical Evaluator.
- Testing and Integration of Cybersecurity controls in Physical Security systems.
- Vulnerability, Hardening and Patch Management for Physical Security system's Software and Hardware.
- Periodic MIS report reviews with vendors and OEM.
- Major Application upgrade along with standardized configuration across 69 locations in India.
- Yearly performance evaluation/appraisals of Team.
System Engineer Lead - Enterprise Monitoring Soln.
Tata Consultancy Services
Thane
09.2011 - 05.2014
- Management and Maintenance of Enterprise Monitoring Application called Zabbix.
- Liaisoning between end users, integrators and developers for enabling monitoring of different business critical IT Infra systems like Messaging servers, Network devices - router, firewall, Load Balancers, Security Devices - WLAN controller, DLP, Access Point etc.
- Collaborate with in-house development team for development of ITIL reports for health check, resource utilization, server availability and service availability etc.
- Performing periodic BCP drills and reporting.
- Exhibited innovative ideas for custom component monitoring and alert logic.
- Handling team of 3 engineers for configuration management.
- Delivered Knowledge sharing sessions for multiple stakeholders to spread awareness and explore new opportunities to enhance tool and monitoring services.
- Issue tracking, resolution and updating KEDB periodically.
System Integration Engineer
Tata Consultancy Services
Thane
09.2010 - 09.2011
- Configuration of servers and various IT infra devices into a monitoring tool Called Zabbix using various methods - Agent based, Agent less, SNMP etc.
- Over 1K+ diverse IT devices from different technology suit such as Lotus Notes, NOC devices, Cybersecurity and Internet security devices, Database servers were integrated into a monitoring tool.
- Configured custom mail Alerts/trigger logic along with escalation matrix according to end user's business requirements.
- Identify opportunities for improvement in systems.
- Study and PoC of new features offered by monitoring solution.
- Issue Management and Change Management.
- Provided inputs to development team to develop ITIL reports and dynamic dashboards.
- Created flowcharts, diagrams and other documentation.
Senior FMS Engineer
CMS Info Systems Pvt. Ltd.
Mumbai
03.2008 - 09.2010
- Worked as Onsite Engineer on esteem customer sites / premises like ESSAR, BPL, GE Countrywide, etc.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitoring and preparing daily health check and shift reports.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshoot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer enquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Diploma in Hardware And Networking - Computer Hardware And Networking
CMS Infosystem Pvt. Ltd.
Thane 03.2006 - 05.2007
Bachelor of Science - B.Sc. IT
B. N. Bandodkar College, Mumbai
Thane 03.2001 - 03.2005
Skills
Analytical Thinking
undefinedCertification
CQI and IRCA Certified ISO/IEC 27001:2022 Information Security Management Systems (ISMS) Lead Auditor Training Course (PR373)
Timeline
CQI and IRCA Certified ISO/IEC 27001:2022 Information Security Management Systems (ISMS) Lead Auditor Training Course (PR373)
03-2023
EC-Council Certified Ethical Hacker
12-2022
Tech Operations Lead - Physical Security Systems
Tata Consultancy Services LTD.
04.2016 - Current
Security Engineer - Physical Security Systems
Tata Consultancy Services LTD
05.2014 - 03.2016
System Engineer Lead - Enterprise Monitoring Soln.
Tata Consultancy Services
09.2011 - 05.2014
System Integration Engineer
Tata Consultancy Services
09.2010 - 09.2011
Senior FMS Engineer
CMS Info Systems Pvt. Ltd.
03.2008 - 09.2010
Diploma in Hardware And Networking - Computer Hardware And Networking
CMS Infosystem Pvt. Ltd.
03.2006 - 05.2007
Bachelor of Science - B.Sc. IT
B. N. Bandodkar College, Mumbai
03.2001 - 03.2005
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