Nilesh Mundada
Team Lead
Pune,India
Summary
Summary:
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
1
1
Certification
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Team Lead
CloudMoyo
Pune, Maharashtra
04.2016 - Current
- Handling the team and Preparing the schedule of Availability of Employees to cover 24*7 support.
- Established a Multi-product, Multi- customer team to ensure end to end Support for the products and customers in 24*7 environment.
- Working as a bridge between the Management and Team and improvising on the timely suggestion shared by Management and training the team for the same.
- Increased Process Discipline and Process Improvement.
- Handling the Post Go live requirement changes by end-to-end completion and customer satisfaction.
- Responsible for setting up the calls/discussions with the customer for any new requirements and understanding those for implementation.
- Handling the escalations from customer and internal grievances.
- Handling the customer by providing effective and Sustainable workarounds on the priority issues.
- Preparing the monthly reports and presenting the same to customers.
- Preparing the plans for Additional support and other required activities and executing them effectively.
- Taking feedback from the teams on analysis, understanding and knowledge of products and helping them with the challenges faced by providing/arranging trainings in coordination with different teams.
- Responsible for time management and utilization of team for effective and timely customer support.
- Designed strategic plan for component development practices to support future projects.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Business Operations Manager
JV Technologies Pune
Pune, Maharashtra
09.2015 - 04.2016
- Maintaining vendors and client’s requirements to build up healthy relationship for achieving long term organizational goals.
- Maintaining records and documentations of all important meetings and requirements of prospective clients.
- Constantly improvise and manage streamlined process which will facilitate efficiency and high productivity in delivering on programs/projects SLA commitments.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 30 % increase in store revenues and capital loss reduction.
Associate Consultant
CloudMoyo
Pune, Maharashtra
04.2015 - 08.2015
- Consult and assist with business application troubleshooting & support.
- Understanding Client's requirement for Business Support, Analyzing Business issues received from Clients.
- Interacting with Clients to solve their business issues, while ensuring to provide satisfactory resolution.
- Follow up with Clients regarding business issues resolution to customer satisfaction, while maintain high standard and quality in service delivered to requester.
- Closing business requests and generating necessary reports on customer satisfaction.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Associate Consultant
Icertis
Pune, Maharashtra
06.2014 - 03.2015
- Consult and assist with business application troubleshooting & support.
- Understanding Client's requirement for Business Support, Analyzing Business issues received from Clients.
- Interacting with Clients to solve their business issues, while ensuring to provide satisfactory resolution.
- Follow up with Clients regarding business issues resolution to customer satisfaction, while maintain high standard and quality in service delivered to requester.
- Closing business requests and generating necessary reports on customer satisfaction.
Management Intern
TATA TELESERVICES LTD
Pune, Maharashtra
05.2013 - 07.2013
- Working directly with Customer Relationship Team to do survey on user satisfaction on Products and Services provided by Tata Teleservices.
- Survey includes:.
- Taking feedback from existing customers using door to door approach.
- Preparing reports of feedbacks.
- Presenting feedbacks to Reporting Manager.
- Presenting statistical data of research to Management.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Contributed to marketing campaigns by compiling market research and providing insights.
Education
MBA - Operations Management
Shree Chanakya Education Society's Indira Global Business School
Pune 07.2012 - 06.2014
Bachelor of Engineering (BE) - Electronic and Tele-Communications Engineering
JSPM's Rajarshi Shahu College of Engineering
Pune 07.2005 - 06.2011
Skills
Team Management
Certification
Lean Six Sigma Green Belt Certification - Anexas Europe
Timeline
Team Lead
CloudMoyo
04.2016 - Current
Business Operations Manager
JV Technologies Pune
09.2015 - 04.2016
Associate Consultant
CloudMoyo
04.2015 - 08.2015
Associate Consultant
Icertis
06.2014 - 03.2015
Management Intern
TATA TELESERVICES LTD
05.2013 - 07.2013
MBA - Operations Management
Shree Chanakya Education Society's Indira Global Business School
07.2012 - 06.2014
Bachelor of Engineering (BE) - Electronic and Tele-Communications Engineering
JSPM's Rajarshi Shahu College of Engineering
07.2005 - 06.2011
Similar Profiles
Nilesh MundadaNilesh Mundada
Customer Support Manager at CloudMoyoCustomer Support Manager at CloudMoyo
Kaustubh VazeKaustubh Vaze
Director, Digital Services at CloudMoyoDirector, Digital Services at CloudMoyo
Amit SahareAmit Sahare
Associate Project Manager at CloudMoyoAssociate Project Manager at CloudMoyo
Nekkhil RaiilkarNekkhil Raiilkar
Program Manager at CloudMoyoProgram Manager at CloudMoyo
Uday AgrawalUday Agrawal
Splunk Consultant at BirlaSoft Limited & Cummins GlobalSplunk Consultant at BirlaSoft Limited & Cummins Global