Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nilesh Mundada

Team Lead
Pune,India

Summary

Summary:

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

1
1
Certification
8
8
years of post-secondary education
7
7
years of professional experience

Work History

Team Lead

CloudMoyo
Pune, Maharashtra
04.2016 - Current
  • Handling the team and Preparing the schedule of Availability of Employees to cover 24*7 support.
  • Established a Multi-product, Multi- customer team to ensure end to end Support for the products and customers in 24*7 environment.
  • Working as a bridge between the Management and Team and improvising on the timely suggestion shared by Management and training the team for the same.
  • Increased Process Discipline and Process Improvement.
  • Handling the Post Go live requirement changes by end-to-end completion and customer satisfaction.
  • Responsible for setting up the calls/discussions with the customer for any new requirements and understanding those for implementation.
  • Handling the escalations from customer and internal grievances.
  • Handling the customer by providing effective and Sustainable workarounds on the priority issues.
  • Preparing the monthly reports and presenting the same to customers.
  • Preparing the plans for Additional support and other required activities and executing them effectively.
  • Taking feedback from the teams on analysis, understanding and knowledge of products and helping them with the challenges faced by providing/arranging trainings in coordination with different teams.
  • Responsible for time management and utilization of team for effective and timely customer support.
  • Designed strategic plan for component development practices to support future projects.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Business Operations Manager

JV Technologies Pune
Pune, Maharashtra
09.2015 - 04.2016
  • Maintaining vendors and client’s requirements to build up healthy relationship for achieving long term organizational goals.
  • Maintaining records and documentations of all important meetings and requirements of prospective clients.
  • Constantly improvise and manage streamlined process which will facilitate efficiency and high productivity in delivering on programs/projects SLA commitments.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 30 % increase in store revenues and capital loss reduction.

Associate Consultant

CloudMoyo
Pune, Maharashtra
04.2015 - 08.2015
  • Consult and assist with business application troubleshooting & support.
  • Understanding Client's requirement for Business Support, Analyzing Business issues received from Clients.
  • Interacting with Clients to solve their business issues, while ensuring to provide satisfactory resolution.
  • Follow up with Clients regarding business issues resolution to customer satisfaction, while maintain high standard and quality in service delivered to requester.
  • Closing business requests and generating necessary reports on customer satisfaction.
  • Broadened improvement initiatives, troubleshooting problems for corrective action.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Associate Consultant

Icertis
Pune, Maharashtra
06.2014 - 03.2015
  • Consult and assist with business application troubleshooting & support.
  • Understanding Client's requirement for Business Support, Analyzing Business issues received from Clients.
  • Interacting with Clients to solve their business issues, while ensuring to provide satisfactory resolution.
  • Follow up with Clients regarding business issues resolution to customer satisfaction, while maintain high standard and quality in service delivered to requester.
  • Closing business requests and generating necessary reports on customer satisfaction.

Management Intern

TATA TELESERVICES LTD
Pune, Maharashtra
05.2013 - 07.2013
  • Working directly with Customer Relationship Team to do survey on user satisfaction on Products and Services provided by Tata Teleservices.
  • Survey includes:.
  • Taking feedback from existing customers using door to door approach.
  • Preparing reports of feedbacks.
  • Presenting feedbacks to Reporting Manager.
  • Presenting statistical data of research to Management.
  • Prepared Excel spreadsheets with data used to create visuals such as graphs.
  • Contributed to marketing campaigns by compiling market research and providing insights.

Education

MBA - Operations Management

Shree Chanakya Education Society's Indira Global Business School
Pune
07.2012 - 06.2014

Bachelor of Engineering (BE) - Electronic and Tele-Communications Engineering

JSPM's Rajarshi Shahu College of Engineering
Pune
07.2005 - 06.2011

Skills

    Team Management

undefined

Certification

Lean Six Sigma Green Belt Certification - Anexas Europe

Timeline

Team Lead

CloudMoyo
04.2016 - Current

Business Operations Manager

JV Technologies Pune
09.2015 - 04.2016

Associate Consultant

CloudMoyo
04.2015 - 08.2015

Associate Consultant

Icertis
06.2014 - 03.2015

Management Intern

TATA TELESERVICES LTD
05.2013 - 07.2013

MBA - Operations Management

Shree Chanakya Education Society's Indira Global Business School
07.2012 - 06.2014

Bachelor of Engineering (BE) - Electronic and Tele-Communications Engineering

JSPM's Rajarshi Shahu College of Engineering
07.2005 - 06.2011
Nilesh MundadaTeam Lead