Nilesh Pillai
Mumbai
Summary
Adept at fostering customer loyalty and expanding market presence, I leveraged my problem-solving skills and positive attitude at EMDIGO to streamline processes and enhance customer satisfaction. My background includes collaborating effectively in team environments and driving sustained business growth through strategic sales and service initiatives.
Overview
19
19
years of professional experience
Work History
Self Employed
Magic Stones
04.2015 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales and Service Specialist
EMDIGO
01.2012 - 03.2015
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Implemented successful sales strategies to identify new leads and expand market presence.
- Conducted comprehensive market research, enabling more targeted sales efforts for improved outcomes.
- Streamlined internal processes for better efficiency in client follow-ups, leading to increased customer satisfaction rates.
Customer Service Executive and Sales
Infiniteshopping
02.2009 - 12.2011
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service Representative
Bank Of America
03.2005 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Psychology
Correspondence
Mumbai01.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Self Employed
Magic Stones
04.2015 - 04.2024
Sales and Service Specialist
EMDIGO
01.2012 - 03.2015
Customer Service Executive and Sales
Infiniteshopping
02.2009 - 12.2011
Customer Service Representative
Bank Of America
03.2005 - 01.2009
Bachelor of Arts - Psychology
Correspondence
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