Nilesh Sahastrabuddhe

Having 12 + years’ experience for Application Support Engineer with different domain expertize.

Committed to providing a pleasant experience for business application users. Excel at working with different technologies and able to keep a level up head even when a problem is more difficult than initially expected. Dedicated team player willing to collaborate with co-workers to fix problems and complete projects requirement task in a timely manner.

Experienced with guiding technical teams to achieve project milestones and deliverables. Utilizes advanced problem-solving techniques to drive innovation and efficiency. Knowledge of software architecture and agile methodologies ensures robust and scalable solutions.

• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Implemented build and deployment successfully in the project that followed by as per process.
• Awarded by the client for efficiently completing and releases the project prior to delivery schedule.
• Microsoft Azure Fundamentals (AZ-900)

• Tech Mahindra, Telefonica Germany, Tech Lead, Working as Tech Lead. Providing the L2 support for the application., Provide hands-on technical leadership to the application support team in alert management, incidence handling and production issue analysis., Responsible for alert and monitoring quality., Sprint management for effective and efficient utilization of team resources., POC for incidence management., Work with the Tier1 & Tier2 Teams on customer escalations for better customer satisfaction and faster issue resolution., Lead and contribute towards the internal projects / initiatives for process betterment., Constantly looking for ways to increase the team’s productivity and efficiency., Weekly analysis of Application production defects and help in identifying pattern to the development team., Weekly analysis of Alerts and taking actionable alerts to closure by coordinating with the stakeholders., Build and maintain high team morale and mentor the team members to take them to the next level., Take necessary measures to avoid centralization of knowledge and ensure the knowledge sharing is promoted within the team.
• Icertis India Pvt Ltd, Internal Product, Senior Functional Consultant, Working as Senior functional consultant. Working on different CLM Module. Configuration on CLM with region wise., Working on different request., Updating the configuration on All the environments., Providing closer within the SLA., Implementation new upgrade on different environments.
• CapGemini, Entergy (Utility Customer services), Entergy, L2 Support, Entergy Corporation is an integrated energy company engaged in electric power production and retail electric distribution operations., Monitor the alerts and take action based on that., Handle multiple application tickets., Perform Daily and Monthly Tasks as per business requirement Application., Generate business report and share with the client for Analysis., Work on Weekly basis activity which is planned for business., Attend meetings to give updates about the applications.
• CapGemini, Field Services, Schlumberger, Technical L2 support engineer, InTouch, Service now, Web-based application, Schlumberger is the world's leading oilfield services company, providing the most complete range of services., Handle Application related issue., Price book management including sPN creation., Perform the production release., Troubleshoot and analyze Application related issue., Incident Management as per ITIL process.
• Capgemini, SUBWAY Retail domain, Technical support engineer, Footprint, RPA, Subway is the retail domain, which is having number of franchises and number of Store., Support the subway recommended systems., Provide support to upgrade the system and any other system related issues., Follow the Incident management process while working on any issue or upgrade.
• Capgemini, McDonald’s GMA Mobile Application support, Middleware application support Engineer, Service Now, Putty, Incident Management (ITIL), New Relic tool, Overall the largest retail hamburger and fast food Company in the world., Application support of web-service application calls for multiple environments., Implementation of REST API’s for McDonald’s Mobile app., Security Policies implementation for API requests., Installation components on Linux VM as per request., Deploying API’s for different Environments.
• Virtusa Polaris, Work Fusion, Application support Engineer for Robotic applications, Workfusion provides Automation capabilities for Form transactions reducing the need for Human work force to process bank forms., Interaction with business., Installation of Workfusion package on Linux backend servers., Issue resolution and RCA to provide better service.
• Virtusa, Commercial cards, Citi Bank, Associate Engineer, Support for check-in code and check out., Monitor Build and deployment., Prepare release notes., Support for weekend activity.
• Virtusa, WLGPP (World Link Global Payment Platform), Citi Bank, Associate Engineer, Support all Production and Non-Production Environment., Monitoring all Java based applications., Performing scheduled activities taking the backup of the server., Troubleshoot with payment issues.
• Tata Consulting Services (Payroll of Aargee staffing pvt ltd), UNIFY, Vodafone India, 09/2012 - 01/2014, Business Associate, Application support., Assigning tickets and proactively handling IT issues., Working on ticket resolutions., Ensuring all application schedulers are working fine.
• Tech Speed Pvt Ltd, LADDan, 03/2012 - 08/2012, Associate, Banking mortgage process, interacting with the client., Performing the verification process through images., Manual updating the records., Doing OCR for updating the data.

• Passport Number: S0473730
• Date of Birth: 05/04/85
• Nationality: Indian

• Application Support Expert

AZ900

Like to play Table Tennis, Cricket and like to for trek. I am Good Home Chef like to cook food.

Carrier should be like "ant" who dose not believe in loosing, She keeps trying and at the end she taste the test of the success.