Hi, I’m
NILESH SHARMA
Pune
Summary
7+ years of experience in the areas of Core Banking Operations, Customer Relationship management & development with extensive exposure in international standards of banking processes. Adept in handling core banking operations with Specialization in clearing cash & trade transactions and Posses excellent interpersonal, communication and organizational skills. An ambitious, enthusiastic, goal oriented professional, with tenacity for customer relationship management, operation scheduling and corporate administration.
Overview
13
years of professional experience
Work History
Mashreq Global ServicesBangalore
Team Leader
04.2023 - 07.2023
Job overview
- Handling Cash Management & Cheque Clearing unit.
- Direct and manage all cash management related functions including :Cash concentration of funds, electronic payments and the operation of short term Enhanced Cash program, Serves as principle contact regarding day-to-day banking activities and Cash Management activities.
- Ensuring timely reconciles cash application and disbursements.
- Coordinating and managing the vendors for Cash disbursements.
Mashreq BankDoha
Team Leader
07.2022 - 03.2023
Job overview
- Central Processing Unit is the heart of a bank’s Operations activities where execution of all incoming & outgoing payments being the key functions
- I am responsible for managing the unit successfully in a highly pressurized environment which involves multiple time bound activities with regulatory cut off times
- Handling Escalations
- Administrating all queries and follow ups on transactions from clients and business end is timely responded bridging the gap between clients and other stakeholders
- Ensuring Compliance, Anti-money laundering guidelines are met at all the time while identifying gaps and recommend improvement in systems & procedure to enhance efficiency, minimize risk and improve delivery standards
- Handling of both Inbound and Outbound remittances executing the transactions on various channels including SWIFTS
- Handling of MIS reporting related to the bank both internal and external (QCB)
- Empowering a 4-member team; to ensure coaching to staff on their performance level and discuss related issues internally and externally
- Reviewing Standard Operating Procedures (SOP) and amending changes for accuracy and data integrity.
Mashreq BankDoha
Officer Treasury B/O
05.2021 - 06.2022
Job overview
- Managed and processed all treasury transactions such as FX, MM deals and Treasury bidding
- Ensured all deals are matched before execution of transactions.
- Automated FX currency & in charged in circulation of currency exchange rates and interest rates to the internal stake holders /branches
- Ensured compliance with internal controls, policies & procedures applicable to QCB regulations / Banking accounting policies
- Closely monitored counterparty MM and Settlement limit breaches including QCB limit and reported on breaches
- Reconciliation of Doha Operation Nostro outstanding and ensured timely settlement/ escalation of outstanding entries in Nostros & Sundries.
- Ensured various QCB reports /data/statistics are released in a timely manner.
Mashreq BankDoha
Officer CPU
03.2019 - 04.2021
Job overview
- Responsible for the end-to-end processing of cheque collection, remittances, salary processing and standing orders, as per established Standard Operating Procedures/Work Instructions
- Ensure to facilitate error free services are delivered to the customers within the established cut-off and turn-around time
- Attend/respond to related queries from the customers (both internal and external) and correspondent banks.
- Worked on automation projects across multiple operations processes
- Successfully completed multiple Qatar Central Bank data projects.
Mashreq BankDoha
Senior Processor
05.2017 - 03.2019
Job overview
- Inputs data relative to cheque clearance (both inward and outward), inward and outward remittances, standing orders, cheque collection, salary processing, etc., while ensuring strict compliance to standard operating procedures closely monitored by supervisor
- Centralized processing/back-office support for financial transactions processing of all Doha branches & HO Units
- Close co-ordination with UAE and Overseas branches, Treasury Operations, Correspondent Banks
- Automated/Semi-Automated/Manual functions lined with SWIFT, ECCS, QATCH and Flex cube etc.
Mashreq BankDoha
Relationship Officer
03.2014 - 02.2016
Job overview
- Dealing in all financial products such as loans (Small business loans and personal loans), Credit Cards, Revolving Overdraft, and Insurance products
- Responsible for personal monthly targets, cross sell, provide appropriate financial solutions with matching risk reward to target customer, manage customer expectations, uphold bank's image and reputation in the market.
WNS GLOBAL SERVICE PVT LTDPune
Senior CSA
09.2010 - 07.2013
Job overview
- Providing online/Offline sales and customer service for Travelocity, U.S Hotels Division
- Creating weekly review meetings reports for SL forecast and target analysis,
- Conducting sessions with associates to review performance and behavior parameters.
Education
IEC University
Bachelor of Commerce
Mhalsakant Junior College
HSC
Camp Education
SSC
Skills
- Problem-Solving
- Verbal and Written Communication
- Analytical Thinking
- Attention to Detail
- Flexible Schedule
- Coaching and Mentoring
- Quality Improvement
- Conflict Resolution
- Critical Thinking
- Reliable & Trustworthy
- People Management
- Teamwork and Collaboration
- Documentation and Reporting
Timeline
Team Leader
Mashreq Global Services
04.2023 - 07.2023
Team Leader
Mashreq Bank
07.2022 - 03.2023
Officer Treasury B/O
Mashreq Bank
05.2021 - 06.2022
Officer CPU
Mashreq Bank
03.2019 - 04.2021
Senior Processor
Mashreq Bank
05.2017 - 03.2019
Relationship Officer
Mashreq Bank
03.2014 - 02.2016
Senior CSA
WNS GLOBAL SERVICE PVT LTD
09.2010 - 07.2013
IEC University
Bachelor of Commerce
Mhalsakant Junior College
HSC
Camp Education
SSC
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