Nilesh Shrivastava
Jaipur
Summary
Experienced Training Manager with 14+ years in training, coaching, and customer service, specializing in EV technology and sales training.
Skilled in designing engaging training programs that enhance process efficiency, KPI performance, and customer engagement.
Expert in EV product knowledge, sales strategies, and digital learning tools, driving team performance and business growth.
Committed to aligning training with business goals to improve service quality, sales, and sustainability initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Training Manager
Tata Motors PV Ltd.
11.2024 - Current
- Customized and delivered training modules tailored to individual skill enhancement and professional growth, resulting in a 20% increase in sales team productivity.
- Spearheaded the management of the Learning Management System (LMS) to streamline course enrollment, track progress, and facilitate certification.
- Conducted specialized product training sessions for sales teams, aligning with market trends and business objectives to drive a 15% increase in product knowledge and sales performance.
- Planned and executed department-specific training programs to foster internal employee up-skilling and cross-functional development.
- Conducted training gap analysis to pinpoint key skill deficiencies, leading to the implementation of targeted learning interventions resulting in a 25% improvement in identified skill areas.
- Designed and implemented comprehensive onboarding training for new hires, accelerating adaptability and enhancing productivity from day one.
- Delivered impactful soft skills and behavioral training, resulting in a 30% improvement in customer interaction and sales effectiveness.
- Developed and deployed engaging e-learning modules for self-paced learning across multiple departments, resulting in a 40% increase in employee engagement with training materials.
- Monitored training effectiveness through structured feedback mechanisms and post-training assessments, ensuring continuous improvement in learning outcomes.
- Quality Audits & Evaluation :
- Conducted timely dealer evaluations and audits to uphold operational and service quality standards, ensuring compliance with brand guidelines and best practices.
- Formulated audit checklists to assess adherence to brand standards and guidelines, resulting in a 20% increase in overall compliance.
- Collaborated with stakeholders to address quality gaps through corrective training and structured interventions, resulting in a 25% improvement in quality metrics.
- Ensured adherence to regulatory and brand standards through periodic assessments and follow-ups, maintaining consistent quality across all operational aspects.
Cluster Trainer
Mahindra Automotive Ltd.
07.2023 - 11.2024
- Spearheaded and executed training programs for multiple sales teams, resulting in a 21% increase in sales performance within 6 months.
- Devised and implemented a competency assessment framework, leading to a 30% enhancement in employee performance within one year.
- Achieved a significant improvement in employee retention and a 25% reduction in onboarding time.
- Established internal trainers within sales team, including Agency Managers and Leaders in various geographies.
- Showcased expertise in After-sales Business Service Strategies, Process Implementation and Development, Product
- Technical Support, Product Brand Quality Development, as well as Spare Parts Management and Inventory Control.
- Conducted training needs assessments with BMs to facilitate the training calendar every month.
- Provided guidance to dealership teams on 5S Principles, Safety, Customer Interaction, and Problem/Loss Identification during visits.
- Utilized tools like Kaizen for KPI analysis and Profitability Improvement, leading to enhanced operational performance.
Inhouse Trainer & EV Manager
Rajesh Motors MotoCorp Pvt. Ltd. (Kia India)
04.2022 - 06.2023
- Drive EV sales and develop strategies to promote electric vehicles.
- Collaborate with fleets, and corporate clients to boost EV adoption.
- Conduct market research to identify trends and customer preferences.
- Orchestrated new employee orientation training process for over 90+ employees annually.
- Sourced and acquired pertinent course materials to meet training objectives.
- Assessed effectiveness of training programs at all levels and recommended enhancements.
- Enhanced departmental performance and achieved service levels through targeted team operational reviews, structured Coaching,ching, and alignment with enterprise targets.
- Varied training methods to enrich instruction, broaden learning opportunities, and elevate program success.
- Implemented practical project management and Lean Six Sigma methodologies to optimize service operations, resulting in significant performance improvements.
- Spearheaded operational enhancements by deploying day-to-day performance tools and leveraging data-driven techniques such as Value Stream Mapping and Customer Journey Map.
Inhouse Trainer & EV Manager
Gps Automobiles Pvt. Ltd.
04.2019 - 04.2022
- Identify skill gaps and create customized training programs.
- Conduct role-playing exercises for real-life sales scenarios.
- Track employee performance improvement through assessments and feedback.
- Ensure employees understand company policies, standard operating procedures (SOPs), and compliance guidelines.
- Train teams on handling customer objections, after-sales service, and documentation.
- Organize motivational sessions to boost employee confidence and productivity.
- Provide leadership training for team leads and managers.
- Train dealership and corporate teams on EV features, benefits, and customer handling.
- Educate customers about charging infrastructure, battery life, and cost savings.
- Develop EV marketing strategies and promotional campaigns.
- Stay updated on EV industry trends, government incentives, and new technologies.
- Train teams on EV specifications, range anxiety solutions, and energy efficiency.
- Work with the R&D team to improve vehicle performance and user experience.
- Trained and mentored 75+ new personnel hired to various roles.
Inhouse Trainer
Crossland Cars Pvt. Ltd. (HMIL)
07.2017 - 03.2019
- Coached employees on best practices, providing constructive feedback to support their professional growth and achieved 28% sales growth within a year.
- Enhanced trainee engagement through interactive workshops and hands-on activities and achieved Non 0 retails consistently.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization with 100% SSI score.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Elevated participant engagement by developing interactive training modules.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Retail Manager
Cars 24 Service Pvt Ltd.
12.2016 - 07.2017
- Source 50–70 vehicles per month from individual sellers, auctions, and trade-ins.
- Maintain an optimal stock of 100 vehicles to meet monthly demand.
- Ensure a balanced mix of budget cars (50%), mid-segment cars (35%), and premium cars (15%).
- Conduct market analysis to set competitive pricing with a profit margin of 10–15% per vehicle.
- Reduce vehicle holding time to 30–45 days to maximize inventory turnover.
- Ensure minimal depreciation losses by maintaining an accurate valuation model.
- Achieve a monthly sales target of 50-70 vehicles, generating revenue of ₹ 40-50 Lacs.
- Implement promotional strategies to increase walk-in and online leads by 20–30% per quarter.
- Improve conversion rates from lead to sale by 25–40%.
- Maintain a customer satisfaction score of 90%.
- Implement a seamless vehicle evaluation, pricing, and payment process to reduce transaction time to 30–60 minutes per deal.
- Conduct regular training on vehicle valuation, fraud detection, and competitive pricing.
- Improve overall team productivity by 30% within 12 months.
Sales Manager
Crossland Cars Pvt. Ltd. (HMIL)
02.2011 - 12.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
MBA -
Compucom Institute of Technology & Management
PersuingBBA -
Sarvepalli Radhakrishnan University
BhopalHigher Secondary
MP BoardHigh Secondary
MP BoardSkills
- Coaching and mentoring
- Behavioral Training
- MIS Reporting
- Learning Management System
- Content Development
- Team Management
- Customer Service
- EV Technology
- Technical
- Teamwork and collaboration
- Excellent communication
- Organizational skill
Accomplishments
- Awarded National Sales Skill Champion by Hyundai Motor India Ltd. (HMIL) for excellence in sales techniques and product knowledge.
- Conducted Go Green Rally and received appreciation from MG India for promoting sustainable mobility.
- Awarded Best Performer in EV Sales by MG India three times in a row.
- Recognized by the Rajasthan Government for outstanding contributions to social activities.
- Successfully trained and mentored top-performing sales professionals, contributing to a 23 % annual revenue increase.
Certification
- Certified in Leadership in Training Programme.
- Certified in Basics of EV Technology.
- Certified POSH Trainer.
- Endorsed in NLP Training.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Travelling, Cooking, Social Service, Photography
- Traveling: Exploring new places to understand diverse cultures and consumer behaviors.
- Cooking: Passion for culinary arts, showcasing creativity and precision.
- Social Service: Actively involved in community initiatives and social welfare programs.
- Photography: Skilled in capturing moments that tell compelling visual stories.
Timeline
Regional Training Manager
Tata Motors PV Ltd.
11.2024 - Current
Cluster Trainer
Mahindra Automotive Ltd.
07.2023 - 11.2024
Inhouse Trainer & EV Manager
Rajesh Motors MotoCorp Pvt. Ltd. (Kia India)
04.2022 - 06.2023
Inhouse Trainer & EV Manager
Gps Automobiles Pvt. Ltd.
04.2019 - 04.2022
Inhouse Trainer
Crossland Cars Pvt. Ltd. (HMIL)
07.2017 - 03.2019
Retail Manager
Cars 24 Service Pvt Ltd.
12.2016 - 07.2017
Sales Manager
Crossland Cars Pvt. Ltd. (HMIL)
02.2011 - 12.2016
MBA -
Compucom Institute of Technology & Management
BBA -
Sarvepalli Radhakrishnan University
Higher Secondary
High Secondary
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