Summary
Overview
Work History
Education
Skills
TECHNICAL SKILL
Certification
Accomplishments
Additional Information
Timeline
Generic

Nilesh Shukla

Mumbai

Summary

  • Highly committed IT operations professional with over 12 years of dedicated experience, currently serving as a Senior IT Manager at HDFC Securities Pvt. Ltd.
  • Adept at orchestrating System Support Teams, overseeing Server Monitoring, and providing Level 2 Support for mission-critical systems.
  • I specialize in ensuring the seamless production support of real-time trading applications.
  • My dynamic, results-oriented approach, combined with robust analytical and interpersonal skills, enables me to coordinate cross-functional teams and clients to consistently deliver successful project outcomes.
  • Skilled in a wide array of technical tools and languages, I bring efficiency and effectiveness to IT Operations and am eager to contribute my expertise to your dynamic organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Senior Manager

HDFC Securties Pvt. Ltd.
08.2016 - Current
  • Spearheaded IT Operations for critical real-time trading applications, including HDFC Securities' Content site (hdfcsec.com), Trading Mobile App,Ntrade, API,Smallcase,DeepOrs, FAMS, MFRecon, HDFCMoney, InvestNow, BI, and CRM.
  • Ensuring Maximum uptime and availability of the applications.
  • Innovation in existing & new product or process to business benfit
  • Ensure to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
  • Ensure all preventive measures for BAU and provide resolution within the defined TAT
  • Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of app applications.
  • Identifying the root causes of incidents
  • Attending CAB meetings & planning the CCF production movement.
  • Ensure that standardized methods and procedures are used to minimize the impact of Change-related incidents.
  • Compliance to IT Governance Policy, VAPT, Audit & regulatory requirements
  • Periodical review and analysis of the system performance KPIs and Planning & implementation of adequate resources for the capacity management
  • Periodical review and analysis of the system versions and plan & upgrade relevant systems
  • Enablement of process automation and monitoring for Applications
  • Provide better options for process, implementation & deployment of applications, and technology innovations in solutions
  • Serve as a focal point to communicate, coordinate & resolve application /interface / integration issues with vendors.
  • Preparation of IT System and Application related documents.
  • Quarterly reboot of systems / applications
    • Log/Data archieve
    • Periodic updation of Internal WIKI
    • SSL certificate and license renewal
  • UAT/PROD Environment readiness and Application Deployment, Testing and SIT.
  • Deployment of application builds / Hotfixes / Patches and Technical Validation
  • Periodical review of OS , Database , Middleware hotfixes / releases and ensure the system is up to date with n-1 version of the same.
  • Periodical review of the OS, Database and Middleware by the OEM partners / support (IBM, Oracle , RHEL, Microsoft etc) and implement the recommendations / changes.
  • Ensure Agreed level of production Support given to Business users, Internal IT and Governance teams.
  • Keep the Project Manager informed of task accomplishment, issues and status. Escalate issues that cannot be resolved by the team to the Project Manager
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams
  • Assist team in achieving best possible solution for functional requirements / issues

Product Specialist (Insurance Domain)

Exegesis Infotech (I) Pvt Ltd
06.2014 - 07.2016
  • Pioneered IT Operations for Employee Health Benefit (EHB) and OEM platforms, catering to esteemed clients including Marsh India Insurance Broker and MIBL.
  • Collaborated closely with clients to effectuate real-time calling solutions and elevate leads capture processes.
  • Innovatively designed and implemented protocols to optimize leads capture during non-working hours and holidays.
  • Executed SIT testing and provided adept production support for incident/problem resolution.
  • Vigilantly monitored system performance, continuously improving system efficiencies.

Joint Team Leader Support (Hospitality Domain)

ShawMan Software Pvt Ltd
08.2011 - 06.2014
  • Provided astute IT Operations support for various clients, encompassing prominent brands such as the Taj Group of Hotels, Cream Centre, WAH Restaurant, Pan India, MOD, Cooper Chimney, Smoking Joe's, Madhura Garments (Allen Solly, Louis Philippe, van Heusen), Titan Plus, and more.
  • Played an instrumental role in the development and sustenance of POS, CRM, and Campaign management systems.
  • Played a pivotal role in the successful launch and management of the mobile app Porta POS.
  • Exhibited commendable leadership capabilities, progressing from Junior QCC and System Support to Joint Team Leader QCC and System Support.

Education

MBA - Project And IT

Welingkar Institute of Management
Mumbai
04.2018

Bachelor of Science - Computer Science

Mumbai University
Mumbai
04.2011

Skills

  • Leadership
  • Team Collaboration
  • Problem Solving
  • Time Management
  • Communication
  • Analytical Thinking

TECHNICAL SKILL

  • O.S: Windows,RHEL,Cloud,GCP,AWS
  • Middleware:IIS,Weblogic,Kubernetes
  • Languages: Pl/SQL, SQL, SQL Profiler,My SQL, .NET, Java, HTML
  • Tools: CA Service Desk, SSMS, Load balancer/Net Scalar, Bug Tracker, Mantis, AWS,JIRA, Confluence

Certification

  • Diploma in Software Testing and SQL
  • Completed the GCP and AWS training.
  • AWS Certified Cloud solution Architect

Accomplishments

  • "Best Performer of the Year" award for the 2015-2016 at Exegesis Infotech Pvt Ltd.
  • “Outstanding Performance” award for the period Apr-Sep 2022 at HDFC Securities Pvt Ltd.

Additional Information

Name : Nilesh Shyamsunder Shukla
Date of Birth : 08th Feb. 1990

Timeline

IT Senior Manager

HDFC Securties Pvt. Ltd.
08.2016 - Current

Product Specialist (Insurance Domain)

Exegesis Infotech (I) Pvt Ltd
06.2014 - 07.2016

Joint Team Leader Support (Hospitality Domain)

ShawMan Software Pvt Ltd
08.2011 - 06.2014

MBA - Project And IT

Welingkar Institute of Management

Bachelor of Science - Computer Science

Mumbai University

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