Nilesh Tiwari

As a Senior Product Compliance Associate at Amazon, my primary role is to ensure that all products sold on the platform adhere to Amazon's policies, as well as relevant local, national, and international regulations. This involves a wide range of responsibilities, including: Product Evaluation and Classification , Regulatory Compliance , Vendor Management, Issue Resolution , Process Improvement , Data Analysis

1. Product Evaluation and Classification :-

Risk Assessment, Classification, Documentation

2. Regulatory Compliance :-

Research, Compliance Checks, Proactive Measures

3. Vendor Management, Issue Resolution :-

Communication, Training ,Monitoring

4. Issue Resolution , Process Improvement :-

• Analysis: Identifying opportunities to improve compliance processes and procedures.
• Implementation: Implementing new processes and procedures to enhance efficiency and effectiveness.
• Training: Providing training to team members on new processes and procedures
• Investigation: Investigating reported compliance issues and taking appropriate actions.
• Corrective Measures: Implementing corrective measures to address non-compliance.
• Escalation: Escalating serious compliance matters to relevant stakeholders

In essence, my role as a Senior Product Compliance Associate at Amazon is crucial in protecting customers and maintaining the integrity of the marketplace. By ensuring that all products meet the necessary compliance standards, and I contribute to Amazon's reputation as a trusted online retailer. The Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. I proactively identified risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.

• Addressed and resolved customer complaints in efficient, effective and timely manner.
• Created sales and marketing strategies to increase customer base and enhance sales.
• Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
• Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
• Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
• Resolved complex client issues promptly, maintaining trust and preventing attrition.
• Coordinated with cross-functional teams to develop and implement tailored solutions for complex client needs.
• Identified upselling and cross-selling opportunities, contributing to a 15% increase in revenue from existing clients.
• Boosted client satisfaction by monitoring and continuously improving service delivery.
• Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
• Streamlined home loan transactions through efficient coordination with internal stakeholders, including buyers, builders, legal teams, and seller teams. This collaborative approach led to accelerated loan approvals and enhanced client satisfaction."

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• Successfully managed a gold shop for 2 years, gaining extensive experience in customer service, sales, and business operations.
• Developed a deep understanding of customer preferences, needs, and buying behaviors.
• Cultivated strong relationships with customers through personalized attention and exceptional service.
• Implemented effective customer retention strategies to drive repeat business and loyalty.
• Demonstrated entrepreneurial spirit by identifying and successfully implementing innovative business growth initiatives.