Nilesh Vanjare
CSR Manager
Thane
Summary
Dynamic professional with over 15 years of experience in sales coordination, MIS reporting, logistics, customer service, and export documentation. Expertise in managing export processes, SAP operations, and facilitating cross-functional collaboration to drive efficiency and results. Renowned for strong analytical abilities and exceptional communication skills, consistently delivering timely and accurate reports to support decision-making. Dedicated to enhancing operational performance and fostering positive client relationships in fast-paced environments.
Overview
22
22
years of professional experience
Work History
CSR Manager
IVL Dhunseri Petrochem Inds Pvt Ltd
08.2025 - Current
- Handled inbound and outbound customer interactions via phone, email, and chat professionally.
- Communicated product features, pricing, and promotions to support informed purchasing decisions.
- Consistently achieved sales targets using consultative selling and upselling techniques.
- Resolved customer inquiries and complaints while maintaining high service quality.
- Maintained accurate customer and sales records using CRM and internal systems.
- Followed company policies, compliance requirements, and quality standards.
- Utilized Salesforce CRM to track sales orders, monitor revenue growth, and analyze sales performance through reports and dashboards.
Senior Executive– Import- Export SCM
AAK India Pvt. Ltd.
10.2022 - 07.2025
- Prepared and managed export documentation including Commercial Invoices, Packing Lists, Shipping Instructions, BRC, Certificates of Origin (DGFT, AIFTA, SAFTA), and other regulatory certificates.
- Ensured compliance with international trade regulations, customs requirements, HS codes, DGFT norms, and export incentive schemes.
- Coordinated logistics with freight forwarders, customs brokers, carriers, and internal teams to ensure timely shipment and smooth customs clearance.
- Maintained accurate export and import records for audit and compliance purposes; supported pre- and post-shipment documentation and payment follow-ups.
- Managed end-to-end import operations including PO review, shipment tracking, customs clearance, and ERP/SAP documentation.
- Liaised with global suppliers, CHA, and internal departments; handled vendor payments, remittances, and license-related documentation (EPCG/Advance).
- Led documentation/logistics teams, resolved shipment or customs issues, and optimized processes to improve efficiency.
Assistant Manager – Export SCM
JK Files India Ltd.
09.2021 - 10.2022
- Managed export order booking, receivables, and customer coordination
- Oversaw monthly export billing and inventory data
- Developed new business opportunities and introduced new product lines in Africa region.
MIS Executive - Sales
Barry Callebaut India Pvt. Ltd.
04.2018 - 08.2021
- Generated daily sales dashboards, enabling management to track performance and incentives in real-time.
- Conducted budget forecasting and variance analysis for multiple brands.
- Automated stock reports, reducing manual workload by 40%.
- Collaborated with sales teams to optimize order processing and invoicing workflows.
Executive – (Sales & Marketing)
USV Ltd.
02.2014 - 07.2017
- Compiled SAP-based sales reports and primary/secondary data, improving report accuracy by 25%.
- Supported stockist onboarding and managed inventory follow-ups with CNF partners.
- Assisted e-commerce initiatives, providing data insights for marketing campaigns.
Sales Admin Executive
GlaxoSmithKline Consumer Healthcare Ltd.
06.2012 - 02.2014
- Produced weekly and monthly RTM and incentive reports, enhancing sales visibility.
- Managed Cognos-based MIS and facilitated inter-departmental data coordination.
MIS Executive – Sales Support (Sales & Production)
Tara Ultimo Pvt. Ltd.
02.2004 - 09.2009
- Handled vendor coordination (China/HK) and SAP data processing for material management.
- Prepared detailed cost breakdowns (DCB) and quotations, improving quotation turnaround by 30%.
Education
MMS - Operations
University of Mumbai
04.2015
B.Com - undefined
University of Mumbai
03.2003
HSC - undefined
Maharashtra State Board
03.2000
SSC - undefined
Maharashtra State Board
03.1998
Skills
Sales Coordination & Support
Export Documentation & LC Processing
MIS Reporting & Analysis
SAP (R/3 ECC 6), ERP, Tally
Data Management & Presentation (Excel, PowerPoint)
Customer Relationship Management
Order Processing & Invoicing
Forecasting, Budgeting & Sales Analytics
ERP & CRM: SAP R/3 ECC 6, Tally
MIS Tools: ION, Cognos, Advanced Excel (Pivot, VLOOKUP, Macros), Tableau
Office Suite: MS Word, PowerPoint, Outlook
Database: SQL Server 2008
Timeline
CSR Manager
IVL Dhunseri Petrochem Inds Pvt Ltd
08.2025 - Current
Senior Executive– Import- Export SCM
AAK India Pvt. Ltd.
10.2022 - 07.2025
Assistant Manager – Export SCM
JK Files India Ltd.
09.2021 - 10.2022
MIS Executive - Sales
Barry Callebaut India Pvt. Ltd.
04.2018 - 08.2021
Executive – (Sales & Marketing)
USV Ltd.
02.2014 - 07.2017
Sales Admin Executive
GlaxoSmithKline Consumer Healthcare Ltd.
06.2012 - 02.2014
MIS Executive – Sales Support (Sales & Production)
Tara Ultimo Pvt. Ltd.
02.2004 - 09.2009
B.Com - undefined
University of Mumbai
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
MMS - Operations
University of Mumbai