Nilesh Ashokan Naikar
Ahmedabad
Summary
• Highly skilled professional with extensive experience in airport services, team management, and customer support. Proven track record of leading teams in high-pressure environments, ensuring efficient and smooth operations while maintaining a strong focus on customer satisfaction. Expertise in managing day-to-day airport functions, coordinating with multiple departments, and resolving issues quickly and effectively. Strong communication and problem-solving skills, with a commitment to delivering top-tier service to passengers and stakeholders alike. Adept at handling complex situations, improving operational processes, and fostering a collaborative team environment.
• Results-driven Business Development Representative with a strong background in backend support, chat support, and customer interaction through email and phone. Adept at identifying growth opportunities, fostering client relationships, and providing seamless communication to support business objectives. Proven expertise in handling inbound and outbound calls, managing customer inquiries via chat, and delivering high-quality email responses. Skilled in collaborating with cross-functional teams to improve support processes and customer experience. A detail-oriented professional with excellent multitasking abilities, strong problem-solving skills, and a dedication to achieving company growth targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader/Representative for Business Growth
GJ Tech Solutions
Ghandinagar
06.2021 - 03.2024
I left my position because I have a strong desire to return to the Field/industry.I am passionate about the field and believe that my skills and experiences are well-suited for roles within this industry. I am excited about the opportunity to contribute to the success of a travel related organization and am actively seeking opportunities to re-enter the industry.Escalation Handling on Chats & Calls,Assisting Colleagues and Teams,Procedures, or policies Team Management & Training, Managing Daily Shifts and Staff Leaves,Floor Business and Discipline,Managing Reports,Data-driven decisions,Daily & Monthly Target,Chat Analysis.
Team Leader
Celebi Aviation
Ahmedabad
06.2016 - 06.2021
Passenger Services,Boarding Procedures,Passenger Count Verification,Aircraft Maintenance Supervision,Cargo Handling,Communication and Reporting,Baggage Management,Sales Planning and Statistics,Customer Service Challenges,Conflict Resolution,Airport Operartions,Cargo Handling,Centralized Load Control Coordination.
System:- Sabre & Amadeus
Assistant Supervisor (Airport Operations)
Cambata Aviation
Ahmedabad
06.2013 - 06.2016
Experience with International Flights Operations (Etihad & Air Asia Airways)
Document Verification Expertise,Task Execution Skills,Customer Service,High Moral Standards and Work Ethic,Airport Operations,Cargo Handling.
Customer Service Representative
Agis BPO
Ahmedabad
02.2011 - 08.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master Of Commerce - Marketing Management And Research
Gujarat University
Ahmedabad 04.2016
Bachelor Of Commerce - Commerce
Gujarat University
Ahmedabad 04.2012
HSC - Commerce
Amrut School
Ahmedabad03.2009
SSC -
GSHSS
Ahmedabad 04.2007
Skills
Staff Management
Relationship building and management
Product and service sales
Operations
Vendor management
Marketing
Goals and performance
Database Management
New Business Development
Cold Calling
Goal-setting
Key decision making
Sales expertise
Relationship building and rapport
Verbal and written communication
Forecasting ability
Prospect targeting
Revenue Generation
Quality control
Business development and planning
Market understanding
Research
Strategic planning
Review of contracts
Direct sales
Coaching and mentoring
Sales processes
Analytical problem solver
Sales Reporting
Sales presentations
Crew assistance
Loading and unloading
Weight/balance loading
Cargo and freight
Aviation and transportation
Warehouse environment safety
Logistics
Labeling and boxing
Warehouse Logistics
Travel bookings
Hotel accomodations
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Multitasking Abilities
Training and Development
Distribution and warehousing
Logistics Management
Inbound phone calls
Cash Handling
Documentation and reporting
Customer support
POS systems expert
Warehousing functions
CRM
Safety processes and procedures
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Certification
Best Team Leader at Celebi Aviation
Interests
Cricket
Watching movies
Travelling
Additional Skills
Communications skills Leadership & Management Skills Skills/Accomplishments
Public Relation & Liaison
Timeline
Best Team Leader at Celebi Aviation
09-2021
Team Leader/Representative for Business Growth
GJ Tech Solutions
06.2021 - 03.2024
Team Leader
Celebi Aviation
06.2016 - 06.2021
Assistant Supervisor (Airport Operations)
Cambata Aviation
06.2013 - 06.2016
Customer Service Representative
Agis BPO
02.2011 - 08.2012
Master Of Commerce - Marketing Management And Research
Gujarat University
Bachelor Of Commerce - Commerce
Gujarat University
HSC - Commerce
Amrut School
SSC -
GSHSS