Nilesh Ashokan Naikar

I left my position because I have a strong desire to return to the Field/industry.I am passionate about the field and believe that my skills and experiences are well-suited for roles within this industry. I am excited about the opportunity to contribute to the success of a travel related organization and am actively seeking opportunities to re-enter the industry.Escalation Handling on Chats & Calls,Assisting Colleagues and Teams,Procedures, or policies Team Management & Training, Managing Daily Shifts and Staff Leaves,Floor Business and Discipline,Managing Reports,Data-driven decisions,Daily & Monthly Target,Chat Analysis.

Passenger Services,Boarding Procedures,Passenger Count Verification,Aircraft Maintenance Supervision,Cargo Handling,Communication and Reporting,Baggage Management,Sales Planning and Statistics,Customer Service Challenges,Conflict Resolution,Airport Operartions,Cargo Handling,Centralized Load Control Coordination.
System:- Sabre & Amadeus

Experience with International Flights Operations (Etihad & Air Asia Airways)

Document Verification Expertise,Task Execution Skills,Customer Service,High Moral Standards and Work Ethic,Airport Operations,Cargo Handling.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.