Nilesh Bose
Kolkata
Summary
Accomplished Agile Delivery Manager and Scrum Master with 12 years of IT experience in enterprise software development and business transformation. Led core delivery for a flagship mobile application across global business units, managing cross-functional teams of over 40 members and ensuring stakeholder alignment. Demonstrated expertise in integrating AI methodologies into Agile workflows, enhancing team efficiency and reducing time-to-market.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Junior Delivery Manager / Agile Delivery Lead / Scrum Master
Rentokil Initial
01.2020 - 01.2023
- Led project delivery management and Scrum operations for core Field Service Team (40+ members) supporting Rentokil Initial's enterprise Android mobile applications in Pest Control, Hygiene, and Ambius business lines.
- Facilitated Agile ceremonies including Scrum of Scrums, Sprint Reviews, Retrospectives, and Backlog Refinement while managing effort vs. capacity tracking on JIRA boards to optimise team performance.
- Manage critical third-party software dependencies, vendor integrations, and cross-project risks, maintaining zero critical milestone slippages across global releases.
- Governed project compliance and release readiness through ITCA documentation, GATE reviews, and Change Review Board submissions, ensuring adherence to quality standards.
- Incorporate AI-assisted delivery workflows (Prompt Engineering & GenAI) to streamline sprint backlog refinement, user story drafting, and risk assessment reporting.
Senior Business Analyst (Onshore Lead & Offshore Lead)
Rentokil Initial
Crawley, UK
01.2020 - 01.2021
- Led requirement gathering, feature scoping, and functional architecture for new field service capabilities across Europe and globally, ensuring alignment with stakeholder needs.
- Authored epics, user stories, process flows, and acceptance criteria in JIRA, acting as the functional anchor for 40+ developers and QA engineers to facilitate project delivery.
- Partnered with regional business directors and product leads at Rentokil Initial Headquarters (Crawley, UK) from 2020 to 2021 to define digital roadmap priorities that aligned with organisational goals.
Software Developer (Kony / Volt MX Platform)
Cognizant Technology Solutions
Kolkata, India
01.2018 - 01.2020
- Developed core features for field force operations as a hands-on Android mobile app developer using Kony / Volt MX framework at client onshore/offshore locations over 2 years.
- Created scalable mobile UI components and integrated backend REST APIs while resolving critical platform performance issues.
- Served as technical bridge between business feature requirements and mobile architecture, facilitating clear communication and alignment.
ITSM Support Specialist (ServiceNow / SNOW)
Rentokil Initial
01.2018 - 12.2018
- Managed incident management, problem management, change management, and escalated critical incidents, ensuring strict SLA compliance.
- Led root cause analysis (RCA) for production incidents, contributing to long-term application stability and platform uptime.
- Initiated role as offshore support engineer for Rentokil Initial, managing ITIL service management processes in ServiceNow.
Education
Bachelor of Technology (B.Tech) -
West Bengal University of Technology
Haringhata, IN-WB01-2014
Microsoft Business Analyst
Microsoft Certified Business Analyst
Google Project Management
Google Certified Project Management
Skills
- Agile methodologies
- Scrum Master
- Scrum expertise
- Agile delivery
- Agile management
- Project management
- Project scoping
- Requirement gathering
- User story creation
- Stakeholder Management
- Stakeholder engagement
- Stakeholder Alignment
- JIRA management
- Risk assessment
- Data analysis
- Delivery Leadership
- Business Analysis
- Domain Expertise
- Stakeholder engagement
- GenAI
- Mobile Stack
- Project coordination
- SWOT Analysis
- Leadership
- Agile Leadership
- Vendor management
- Requirements gathering
- Agile methodology
Custom
https://www.linkedin.com/in/nilesh-bose-163097118/
Languages
English
Advanced
C1
Certification
- Microsoft Business Analysis Fundamentals
- Google Project Management
Timeline
Junior Delivery Manager / Agile Delivery Lead / Scrum Master
Rentokil Initial
01.2020 - 01.2023
Senior Business Analyst (Onshore Lead & Offshore Lead)
Rentokil Initial
01.2020 - 01.2021
Software Developer (Kony / Volt MX Platform)
Cognizant Technology Solutions
01.2018 - 01.2020
ITSM Support Specialist (ServiceNow / SNOW)
Rentokil Initial
01.2018 - 12.2018
Bachelor of Technology (B.Tech) -
West Bengal University of Technology
Microsoft Business Analyst
Microsoft Certified Business Analyst
Google Project Management
Google Certified Project Management