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Summary
Skills
Work History
Education
Interests
Accomplishments
Overview
Hi, I’m

Nilesh Kothari

Head Of Customer Support, Trainer, Sales Coach
Mumbai
Nilesh Kothari
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Summary

Enthusiastic training professional successful at developing training plans and supplementary materials to help workers excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Customer Relations

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Work History

Jio Haptik Technologies Pvt Ltd

Trainer, Head of Support
11.2022 - Current

Job overview

  • Monitored participant workflow and behaviors throughout training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Worked within task management system to receive, manage, and close support requests.
  • Recognized escalation needs and connected customers with advanced support staff.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.

Salesken

Customer Success, Trainer
04.2022 - 07.2022

Job overview

  • Developed effective training plans based on department needs and objectives.
  • Recorded and edited videos to facilitate remote learning.
  • Developed individualized training plans to achieve staff readiness.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Amberstudent

Learning and Development Manager
09.2021 - 03.2022

Job overview

  • Managed new employee orientation training process for more than 200 employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Increased customer satisfaction by resolving issues.

Toothsi

Associate Director Training
02.2021 - 07.2021

Job overview

  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.

Whitehat Jr

Sales Manager, Master Trainer, Team Leader
02.2020 - 12.2020

Job overview

  • Engaged with customers to build rapport and loyalty.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered new employee onboarding and training sessions via Software.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.

Education

St Xaviers
Mumbai

SSC
06.2009 - 04.2010

University Overview

Thakur Vidya Mandir
Mumbai

HSC from Science
05.2011 - 04.2012

University Overview

Interests

Reading

Sports

Music (Rock, Hip hop)

Accomplishments

Accomplishments
  • Trained more than 200 full time associates and 100 flex-time associates.
  • Successfully restructured and implemented in-house and external signature training series.
  • Achieved positive feedbacks for training and support from businesses
  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.

Overview

4
years of professional experience
2
years of post-secondary education
5
Languages

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Nilesh KothariHead Of Customer Support, Trainer, Sales Coach