NILESH KUMAR GUPTA
Summary
A highly energetic hotelier with comprehensive accomplishments in delighting the customers by delivering excellent guest services by effectively using the available resources to its optimum capacity. Known as creative thinker with high ethical values and focus on quality and standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager Housekeeping
Trident Hyderabad
05.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Senior Housekeeping Supervisor
Oberoi Grand Kolkata
10.2017 - 04.2022
- My role is to work and supervise in all the operations
- Our Department is responsible for guest rooms, laundry operations, public areas, flower room and horticulture in the hotel
- Managing the cost of guest room supplies and cleaning agent supplies
- Maintaining the hygiene in the hotel
- Give training to the housekeeping staff &trainees on regular basis as per the Oberoi Hotel standard
- I am responsible if anything goes wrong in the guest floors
- I am responsible for the store and perishable requisition
- To maintain the quality of the rooms which is to be given to the guest
- Meeting and interacting with guests.
Education
MBA - Finance And HR
Swami Vivekanand Subharti University
Meerut03.2022
Bachelor of Science - Hospitality Administration And Management
IHM Bhubaneshwar
Bhubaneshwar 08.2014
Skills
- High Customer Service Standards Adherence
- Departmental Operations
- Company Guidelines
- Supply Inventory Management
- Rooms Division
- Improving Employee Engagement
- Process Knowledge
- Energy Savings
- Employee Performance Reviews
- Customer Service
- Health and Safety Compliance
- Payroll Administration
- Minor Repairs
- Room Maintenance
- Guest Satisfaction
- Guest Relations
- Expense Tracking
- Month-End Reports
- Standards Compliance
- Department Coordination
- Interdepartmental Collaboration
- Special Requests
- Microsoft Office
- Providing Feedback
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Certification
- Successfully completed EDP (Executive development programme) from Oberoi centre of learning and development ,February 2022
- Successfully completed SDP (Supervisory development programme) from Oberoi centre of learning and development ,June 2017
- Team of the Quarter award June 2020
- Pride of the Oberoi group September 2020
Reference
IMRAN KHAN
Executive Housekeeper Four Seasons ,Bangalore
Mobile no.+919549703999
Timeline
Assistant Manager Housekeeping
Trident Hyderabad
05.2022 - Current
Senior Housekeeping Supervisor
Oberoi Grand Kolkata
10.2017 - 04.2022
MBA - Finance And HR
Swami Vivekanand Subharti University
Bachelor of Science - Hospitality Administration And Management
IHM Bhubaneshwar
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