Nilika Saha
Kolkata
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Consultant
ResMed India Private Limited
Kolkata
08.2022 - 03.2024
- Conducted assessments of patient health needs and developed personalized plans of care and interpreted laboratory results and other diagnostic test.
- Analyzed patient records to ensure accurate documentation according to organizational guidelines and identified opportunities for cost savings through improved efficiency in processes or technology implementation.
- Monitored compliance with regulatory requirements related to clinical operations as well as investigated incidents involving adverse events or complaints related to clinical operations.
- Provided consultation services on complex cases requiring multidisciplinary approaches & monitored progress of patients during their course of treatment.
Clinical Sales and Marketing Executive
Genworks Health Pvt Limited
Kolkata
10.2021 - 08.2022
- Organized promotional events such as conferences and provided technical support in setting up tracking systems for measuring ROI from campaigns.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services and analyzed customer feedback to improve the quality of products and services and worked closely with customers
- Provided technical support in setting up tracking systems for measuring ROI from campaigns as well as developed marketing strategies and campaigns to increase brand awareness.
Marketing Executive
Philips India
Kolkata
08.2018 - 09.2021
- Identifying and reaching out to potential clients, such as hospitals, clinics, home healthcare providers, and distributors, to promote Philips respiratory care products and Building and maintaining relationships with existing clients to ensure satisfaction and repeat business.
- Conducting product demonstrations and presentations to showcase the features and benefits of Philips respiratory care solutions and negotiating contracts, pricing to meet revenue targets and maximize profitability.
- Negotiating contracts, pricing, and terms of sale to meet revenue targets and maximize profitability and collaborating with the sales team to develop sales strategies for penetrating new markets and increasing market share.
- Conducting market research to identify trends, customer needs, and competitor activities in the respiratory care industry and creating marketing materials such as brochures, presentations, and digital content.
Respiratory Care Specialist
Indegene
Ranchi
11.2017 - 04.2018
- Performing spirometry tests on patients to measure lung function and diagnose respiratory conditions such as asthma, chronic obstructive pulmonary disease (COPD), and other lung diseases.
- Monitoring patients' inhaler usage and adherence to prescribed medication regimens, and providing ongoing support and guidance for optimal respiratory health management and demonstrating inhaler techniques and correct breathing patterns to ensure effective medication delivery to the lungs of measurements.
Education
Diploma - Respiratory Therapy
Jadavpur University
01.2018
B.A - General
K.K. Das College
01.2018
Skills
- Corporate Communication
- Customer Service
- Problem Solving and Teamwork
- Cloud Connected Device Application
- Deep Dive and Critical Thinking
- Report Presentation
- Advanced Excel
- B2C Sales and Support
- Healthcare management
- Client consulting
- Patient care understanding
- Clinical education
Certification
- Emergency life saving training from Fortis Hospital.
- Internship at Fortis Hospital as a Respiratory Therapy Technician
Projects
Organized webinar on Sleep Care devices with all the Pulmonologist of Kolkata. Technician Training Program with all the Philips Channel Partners. Organized a women healthcare camp with Medica hospital Kolkata. Organized a Spirometry camp with Dr. Vikas Jaswal Varanasi.
Accomplishments
- Best B2C Employee at ResMed India 2022.
- Secured 1st Position at Resmed Knowledge hunt.
- 3rd Position on device training Genworks India.
- Pan India best Sales Representative at Philips India 2021.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Clinical Consultant
ResMed India Private Limited
08.2022 - 03.2024
Clinical Sales and Marketing Executive
Genworks Health Pvt Limited
10.2021 - 08.2022
Marketing Executive
Philips India
08.2018 - 09.2021
Respiratory Care Specialist
Indegene
11.2017 - 04.2018
Diploma - Respiratory Therapy
Jadavpur University
B.A - General
K.K. Das College
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