NILMINI NILUSHIKA SENARATH
Kandy
Summary
A dedicated and passionate professional seeking to build a rewarding career in a progressive organization where I can contribute my skills, experience, and commitment toward organizational growth and societal development. I aspire to work in a dynamic and high-performing environment alongside motivated professionals, enabling me to continuously learn, grow, and realize my full potential.
Possessing strong interpersonal, leadership, and communication skills, I am eager to contribute effectively in challenging and creative environments. My goal is to utilize my knowledge, abilities, and passion to foster individual growth, strengthen communities, and make a meaningful contribution to the success of both the organization and society.
Overview
12
12
years of professional experience
Work History
Reservation and Sale consultant
Destination of the world- JLT
Dubai
01.2010 - 01.2016
- Make quotation as per our sales Executive’s instruction.
- Handling e mails.
- Forward fax to our customers.
- Handling customer’s complaint & forward to our service engineer.
- Handling day to day office routine work.
- Central Reservation System.
- Handling Room reservation.
- Handling Tour booking (City tour, Wild Wadi, Safari, Snow Park ect.)
- Handling Transfer booking
- Attending telephone calls.
- Checking the availability and the rates with the hotel and Supplier for Out bound and In bound as per our sub agent request.
- Dubai – UAE
Front office, Receptionist, Telephone operator, Cashier & Travel desk in charge
Deira Town Hotel
Deira
01.2007 - 01.2010
- Make quotation as per our sales Executive’s instruction.
- Forward fax to our customers.
- Handling customer’s complaint & forward to our service engineer.
- Handling day to day office routine work.
- Reservation and Ticketing.
- Sabre Reservation System.
- Fortune ID booking system.
- Handling Room reservation.
- Guest checking & checkout.
- Making wake-up call as per the guest requests.
- Attending telephone calls.
- Arranging guest airport- pick up & drop.
- Arranging tours,( Dhow cruise tour, Desert Safari & City tour).
- Handling cash of the guests.
- Deira, Dubai, UAE
Ticketing and Reservation counter staff
Castle Travels & Holidays
Kandy
01.2004 - 01.2007
- On line availability checking and Issuing Air Ticket to Guest.
- Forward fax to our customers.
- Handling day to day office routine work.
- Keep advising to the customer regarding the destinations as per their request.
- Keep advising to the customer regarding the Tour and Transfer’s.
- Kandy- Sri Lanka
Education
G.C.E O/L Examination -
01-2001
Skills
- Microsoft Office proficiency
- Leadership and coordination
- Adaptability and patience
- Creativity and diligence
- Internet research skills
- Customer relationship management
- Communication skills
- Leadership proficiency
- Written and verbal communication
- Leadership effectiveness
- Public sector consulting
- Sales strategy
- Market analysis
- Travel logistics
References
Available upon request.
Hobbies and Interests
- Listening music
- Gardening
- Helping the needy
Personal Information
- Date of Birth : 24/11/1886
- Marital status: Married
- Gender: Female
- Visa: On visit visa
- Passport Number: N9533533
Languages
English
Advanced
C1
Sinhala
Advanced
C1
Arabic
Intermediate
B1
Hindi
Intermediate
B1
Interests
- listening music
- gardening
- helping the needy
Timeline
Reservation and Sale consultant
Destination of the world- JLT
01.2010 - 01.2016
Front office, Receptionist, Telephone operator, Cashier & Travel desk in charge
Deira Town Hotel
01.2007 - 01.2010
Ticketing and Reservation counter staff
Castle Travels & Holidays
01.2004 - 01.2007