Nilofar Y
Abu Dhabi
Summary
Experienced Dynamic professional with a strong background in streamlining operational workflows, managing administrative tasks, and optimizing patient engagement. Adept at coordinating cross-functional teams and ensuring smooth daily operations. A multilingual communicator fluent in English, Tamil, Hindi and Urdu, with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Operations Manager
Dr. Rela Institute & Medical Centre
01.2021 - Current
- Managed and streamlined multi-channel communication (email, SMS, WhatsApp) to ensure timely updates and improve patient satisfaction
- Implemented efficient processes for handling patient inquiries, reducing delays and ensuring consistent communication
- Led the preparation of legal documentation for live transplants, ensuring regulatory compliance and securing necessary approvals
- Coordinated between medical, legal, and operational teams to ensure smooth execution of transplant procedures
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Admin Executive/Receptionist Coordinator
Dr. Rela Institute & Medical Centre
01.2018 - 01.2021
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization
- Established and directed successful programs focused on Operations
- Maintained protocol throughout routine work days and special events
- Facilitated cross-departmental workshops to foster culture of continuous improvement and teamwork
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Executive Receptionist
Global Hospitals
01.2013 - 01.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Scheduled office meetings and client appointments for staff teams
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Provided exceptional customer service to visitors, creating a welcoming atmosphere that reflected positively on the company''s image.
Education
Master of Science - Information Technology
Madras University
Chennai,India01-2015
Bachelor of Science - Computer Science
MMES Women's Arts & Science College
Velllore,India01-2012
Skills
Microsoft Office & Google Suite
Effective Communication
Collaboration
Adaptability
Problem Solving
Stakeholder Management
Operations management
Employee Motivation
Staff Management
Employee Relations and conflict resolution
Accomplishments
- Recognized for organizing team events for the entire department
- Awarded Privileged Employee of the Year
- Honored with Best Performing Team award for exceptional teamwork and results
Declaration
I hereby declare that all the information that I have given above is true and complete to the best of my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Operations Manager
Dr. Rela Institute & Medical Centre
01.2021 - Current
Admin Executive/Receptionist Coordinator
Dr. Rela Institute & Medical Centre
01.2018 - 01.2021
Executive Receptionist
Global Hospitals
01.2013 - 01.2018
Master of Science - Information Technology
Madras University
Bachelor of Science - Computer Science
MMES Women's Arts & Science College
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