Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Nilratan Manna

Kolkata

Summary

Dynamic Customer Service Manager with a proven track record at Sundew Motors, excelling in customer relationship management and sales strategy development. Spearheaded process improvements that enhanced workflow efficiency, driving client retention and satisfaction. Adept at leading teams and fostering strong customer connections to achieve business objectives.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Sundew Motors
Kolkata
04.2021 - Current
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Developed and implemented sales strategies to increase market share.
  • Implemented process changes to streamline sales department workflow.

SALES MANAGER (TRUE VALUE)

Machino Techno Sales Limited
Kolkata
07.2010 - 03.2021
  • Company Overview: (Authorized Dealer of Maruti Suzuki India Ltd)
  • (Authorized Dealer of Maruti Suzuki India Ltd)
  • I also have an experience on refurbishment of vehicle since For four years & knowledge of DMS

Branch Manager

ROLTA AUTO
09.2008 - 06.2010
  • Company Overview: (Authorized Dealer of Bajaj Auto Ltd)
  • Managing all sales related showroom activities.
  • Enquiry generation from open market through various marketing activities.
  • Distributing targets to sales advisors.
  • Training of fresh interns.
  • Maintaining relationship with customers & handling customers’ problem.
  • Negation & closing of sales.
  • (Authorized Dealer of Bajaj Auto Ltd)

Sr Sales Advisor & Exchange Marshal

AUTO CENTRE BAJAJ
02.2004 - 08.2008
  • Company Overview: (Authorized Dealer of Maruti Suzuki India Ltd)
  • Selling motor cycle
  • Exchange old motor cycle from customer & given a new motor Cycle.
  • (Authorized Dealer of Maruti Suzuki India Ltd)

Education

Graduate - Accounts

B.COM
Kolkata
03-2000

Skills

  • Customer relationship management
  • Sales strategy development
  • Process improvement
  • Customer interaction logging
  • Team leadership
  • Client retention strategies

Hobbies and Interests

  • Reading Books
  • Making Friends
  • Traveling

Personal Information

  • Father's Name: Lt Bharat Manna
  • Date of Birth: 03/12/79
  • Nationality: Indian

Timeline

Customer Service Manager

Sundew Motors
04.2021 - Current

SALES MANAGER (TRUE VALUE)

Machino Techno Sales Limited
07.2010 - 03.2021

Branch Manager

ROLTA AUTO
09.2008 - 06.2010

Sr Sales Advisor & Exchange Marshal

AUTO CENTRE BAJAJ
02.2004 - 08.2008

Graduate - Accounts

B.COM

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Nilratan Manna