Nilufa Khatun

(6 months)

• (1.1 year)

• (1 year)

• Handled formal and informal complaints, ensuring resolution within set deadlines and adherence to regulatory standards
• Investigated and analysed customer concerns, identifying root causes and implementing effective solutions
• Worked closely with internal teams including Product, Customer Service, and QA to ensure issue resolution and service improvement
• Maintained a centralised system for complaint records, ensuring data accuracy and accessibility
• Contributed to refining internal procedures, resulting in improved response time and customer satisfaction
• Ensured fair treatment of all customers in line with company policy and compliance requirements
• Took ownership of issues from start to resolution, demonstrating initiative and accountability