Summary
Overview
Work History
Skills
Certification
Accomplishments
PERSONAL INFORMATION
LANGUAGES
Timeline
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Nilufar Barwal

Summary

Highly efficient Associate Manager with a proven track record in streamlining workflow and improving productivity.Strong analytical and problem solving skills with meticulous attention to detail.Proficient in Data analysis, Reporting, & Documentation. Excellent Communication and Collaboration abilities. Able to effectively liaise with Cross Functional teams.Committed to delivering exceptional results and meeting deadlines consistently.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Manager

HDFC Life Insurance
Mumbai
03.2021 - 06.2023
  • Designed entire process adhering to standard guidelines.
  • Conducted in-depth analysis to streamline processes and enhance customer satisfaction.
  • Evaluated transaction data to uncover inefficiencies.
  • Identified risks and failures in various business processes to mitigate potential issues.
  • Developed Process controls to enhance efficiency and Quality.
  • Enhanced product output, quality, and speed through automation.
  • Directed significant projects targeting Process gaps to enhance organizational value chains.
  • Recognized and assessed crucial risks which shaped audit scope.
  • Identify audit concerns and provide recommendations independently.
  • Compiled Service Quality dashboard with performance reports.
  • Conduct transactions evaluations following established methodologies.
  • Identified Process gaps, financial risks and Regulatory compliance and implemented changes.
  • Coordinated cross-functional departmental tasks to enhance customer service operations management.
  • Published monthly reports for CEO and leadership team.
  • Created detailed documentation for standard procedures and process updates.
  • Coordinated with the department for creating Risk and Control Self-Assessment checklist.
  • Played a key role in conducting ISO audits for both Internal and External assessments
  • Analyzed financial data to identify trends and areas for improvement.

Audit Analyst

JHS & Associates LLP | Unistanz Software Pvt Ltd
Mumbai
06.2018 - 03.2021
  • Designed entire process adhering to standard guidelines.
  • Conducted in-depth analysis to streamline processes and enhance customer satisfaction.
  • Evaluated transaction data to uncover inefficiencies.
  • Identified risks and failures in various business processes to mitigate potential issues.
  • Developed process controls to enhance efficiency and quality.
  • Enhanced product output, quality, and speed through automation.
  • Directed significant projects targeting process gaps to enhance organizational value chains.
  • Recognized and assessed crucial risks which shaped audit scope.
  • Identify audit concerns and provide recommendations independently.

Senior Associate | Branch Operations

HDFC Life Insurance
Mumbai
12.2015 - 06.2017
  • Managed customer service operations including renewals and ULIP transactions.
  • Maintained compliance with IRDA norms for agency servicing.
  • Ensured proper reconciliation while processing cheque transactions in the system.
  • Implemented innovative practices to enhance customer service.
  • Advanced Demat EIA processes and facilitated new business growth.
  • Coordinated seamlessly with sales to ensure efficient branch processes.
  • Performed AML controls to ensure compliance.
  • Ensured stakeholders understood relevant internal procedures and compliance measures.
  • Assisted in numerous duties, including audits, inspections, and regulatory reporting.
  • Handled complex and sensitive cases, escalating when needed for suspicious transaction.

Skills

  • Typing Speed (45 WPM)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook

Certification

Trained in Lean Six Sigma Green Belt | KPMG | 2023

Accomplishments

Employee of the Quarter | HDFC LIFE Insurance | 2021

Certificate of Appreciation AMJ & OND | HDFC LIFE Insurance | 2022

PERSONAL INFORMATION

  • Passport Number: Y9988070
  • Date of Birth: 09/04/95
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

LANGUAGES

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Associate Manager

HDFC Life Insurance
03.2021 - 06.2023

Audit Analyst

JHS & Associates LLP | Unistanz Software Pvt Ltd
06.2018 - 03.2021

Senior Associate | Branch Operations

HDFC Life Insurance
12.2015 - 06.2017

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Nilufar Barwal