Nilufar Barwal
Summary
Highly efficient Associate Manager with a proven track record in streamlining workflow and improving productivity.Strong analytical and problem solving skills with meticulous attention to detail.Proficient in Data analysis, Reporting, & Documentation. Excellent Communication and Collaboration abilities. Able to effectively liaise with Cross Functional teams.Committed to delivering exceptional results and meeting deadlines consistently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
HDFC Life Insurance
Mumbai
03.2021 - 06.2023
- Designed entire process adhering to standard guidelines.
- Conducted in-depth analysis to streamline processes and enhance customer satisfaction.
- Evaluated transaction data to uncover inefficiencies.
- Identified risks and failures in various business processes to mitigate potential issues.
- Developed Process controls to enhance efficiency and Quality.
- Enhanced product output, quality, and speed through automation.
- Directed significant projects targeting Process gaps to enhance organizational value chains.
- Recognized and assessed crucial risks which shaped audit scope.
- Identify audit concerns and provide recommendations independently.
- Compiled Service Quality dashboard with performance reports.
- Conduct transactions evaluations following established methodologies.
- Identified Process gaps, financial risks and Regulatory compliance and implemented changes.
- Coordinated cross-functional departmental tasks to enhance customer service operations management.
- Published monthly reports for CEO and leadership team.
- Created detailed documentation for standard procedures and process updates.
- Coordinated with the department for creating Risk and Control Self-Assessment checklist.
- Played a key role in conducting ISO audits for both Internal and External assessments
- Analyzed financial data to identify trends and areas for improvement.
Audit Analyst
JHS & Associates LLP | Unistanz Software Pvt Ltd
Mumbai
06.2018 - 03.2021
- Designed entire process adhering to standard guidelines.
- Conducted in-depth analysis to streamline processes and enhance customer satisfaction.
- Evaluated transaction data to uncover inefficiencies.
- Identified risks and failures in various business processes to mitigate potential issues.
- Developed process controls to enhance efficiency and quality.
- Enhanced product output, quality, and speed through automation.
- Directed significant projects targeting process gaps to enhance organizational value chains.
- Recognized and assessed crucial risks which shaped audit scope.
- Identify audit concerns and provide recommendations independently.
Senior Associate | Branch Operations
HDFC Life Insurance
Mumbai
12.2015 - 06.2017
- Managed customer service operations including renewals and ULIP transactions.
- Maintained compliance with IRDA norms for agency servicing.
- Ensured proper reconciliation while processing cheque transactions in the system.
- Implemented innovative practices to enhance customer service.
- Advanced Demat EIA processes and facilitated new business growth.
- Coordinated seamlessly with sales to ensure efficient branch processes.
- Performed AML controls to ensure compliance.
- Ensured stakeholders understood relevant internal procedures and compliance measures.
- Assisted in numerous duties, including audits, inspections, and regulatory reporting.
- Handled complex and sensitive cases, escalating when needed for suspicious transaction.
Skills
- Typing Speed (45 WPM)
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Certification
Trained in Lean Six Sigma Green Belt | KPMG | 2023
Accomplishments
Employee of the Quarter | HDFC LIFE Insurance | 2021
Certificate of Appreciation AMJ & OND | HDFC LIFE Insurance | 2022
PERSONAL INFORMATION
- Passport Number: Y9988070
- Date of Birth: 09/04/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
LANGUAGES
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Associate Manager
HDFC Life Insurance
03.2021 - 06.2023
Audit Analyst
JHS & Associates LLP | Unistanz Software Pvt Ltd
06.2018 - 03.2021
Senior Associate | Branch Operations
HDFC Life Insurance
12.2015 - 06.2017
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