An independent and self-motivated professional with exceptional communication and listening skills. Adept at cultivating positive relationships with clients and colleagues across all levels of an organization. Bringing a wealth of experience in team building and management, including the establishment of departments and the execution of projects. Track record for delivering reports in a timely manner, accurately projecting costs, and effectively managing client relationships in high-pressure work environments.
Overview
25
25
years of professional experience
Work History
Production Manager-Producer
Maya Digital Studios Pvt Ltd
04.2018 - 05.2019
Design and maintain the overall show schedule, ensuring departmental schedules align with the master schedule, while tracking and forecasting headcount and resource usage
Coordinate daily production workflows and facilitate communication on the production floor
Ensure quotas are met, troubleshoot issues preventing departments from reaching targets, and assess productivity challenges. Provide senior leadership with solutions to address these issues and strategize to maintain a steady flow of inventory
Managed internal operational standards and productivity targets.
Lead daily production meetings (and other departmental meetings as necessary) to ensure clear communication, recognize accomplishments, and address challenges and crew issues
Collaborate with Department Supervisors and Digital Training/Artistic Development to anticipate show-specific training needs
Facilitate performance management and review processes for crew and production personnel, and liaise with legal, finance, marketing departments, and vendors for updates
Design data standards, monitor each department's information in the production database, and consistently validate the accuracy of the data
Sales Co-ordinator
The Walt Disney India Ltd
08.2010 - 08.2016
Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications, while liaising with the Credit Control Department to verify credit terms for all clients
Obtained approvals from respective business heads based on the base rate
Entered deals into the system and maintained records for future audit requirements
Matched release orders with deals and forwarded them to the Traffic Department for booking, including deal details and affiliated materials, ensuring smooth execution after clearance from the TQC and Legal Departments
Sent booking status updates to agencies/clients for all received activities and procured make-good spots for missed inventory
Shared drop lists with agencies/clients, suggesting make-good options within the campaign period, and followed up on pending materials
Updated replacements, cancellations, and campaign periods
Maintained the Daily RO Received Report and Inventory Report
Provided logs and deal reconciliations to the sales team and agencies/clients upon campaign completion, activating sponsorships and deliverables per the deal
Achievements
Devised a standardized deal format, streamlining the sales deal creation process and successfully implementing it nationwide
Successfully implemented the S&P process within the Sales Operations Department
Customer Care Manager
Apex India
02.2009 - 06.2009
Co-ordination with the on-field technical team
Attending to Client Complaint & offering customizing solutions
Pro Forma - Making Quotes / Order processing
Inventory of stock Items
Handling of Petty Cash
Maintenance and Generation of Attendance & Productivity Reports of all employees
Senior Officer
Sutherland (erstwhile Adventity BPO)
11.2006 - 08.2008
Managed logistics and team coordination across all projects
Directed processes monitoring quality, compliance and productivity.
Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
Maintained data and ensured the timely delivery of acknowledgment reports for receivables across all projects
Liaised with clients, facilitating all requisitions while strictly adhering to defined SLAs
Projected costs for the department, including current and incremental expenses
Ensured the timely provision of all internal and external requisitions within the specified time frame
Acted as the single point of contact (SPOC) for potential vendors handling administrative requirements for the stock department
Achievements
Successfully formed the Outward Dispatch Team and implemented the outward dispatch process across all projects
Improved the acknowledgment process by identifying loopholes, reducing the turnaround time for report delivery from 48 hours to 24 hours
Architectural conversion and setup of a 2,000 sq. ft. stock department from a 150 sq. ft. area, including the creation of seating for operational purposes across all projects to ensure a conducive work environment.
Comprehensive database management of client data, including migration from the company's (Adventity) internal system to a resource data warehouse at a different location.
Senior Associate
First Advantage Quest Research
10.2004 - 10.2006
Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization
Allocated work effectively to existing team members to ensure optimal performance
Provided on-the-job training for new recruits to enhance their skills
Focused on quality improvements and boosting team productivity
Updated MIS and delivered regular productivity reports to track progress
Monitored quality standards, ensuring strict adherence to Service Level Agreements (SLAs) with clients
Achievements
Received a citation for working 35 consecutive hours during system application downtime to meet target deadlines.
Awarded a citation for validating and submitting 604 cases for WIPRO in a demanding environment
Honored with a citation for significantly reducing the turnaround time for case submissions from 1.34 to 0.84 within just 10 production days
Part of the team that generated the highest number of reports for WIPRO, contributing to additional revenue generation for the organization
Studio Manager
Dream Forest Films
09.2003 - 09.2004
Coordinated daily studio operations, including scheduling, staff management and customer service.
Managing Pre/Post Production of all Projects with team strength of 16 members
Quotation for all new Projects and Job Sheet for the same
Project Scheduling and job Allotment
Generation of Weekly Artist Performance Report
Monthly evaluation of Jobs worked on
Recruitment of artists as per the requirement and complete office administration
Production Assistant
UTV Toons
08.1999 - 08.2003
Supervised a team of 40 computer artists, overseeing their daily tasks and performance
Managed production activities including scanning, compositing, importing, viewing, fixing, and uploading
Coordinated briefings with in-house directors and liaised with international clients via email
Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Handled project scheduling, department requisitions, and the setting of weekly targets
Monitored employee productivity, attendance, and inventory to ensure smooth operations
Updated the MIS to track progress and performance metrics
Warehouse Assistant
M.H AL-Shaya
07.1998 - 06.1999
Restaurant Supervisor
Piano-Piano Italian Restaurant
01.1996 - 06.1998
Field Officer
Godfrey Phillips India Ltd
06.1994 - 06.1995
Education
Senior Secondary Certificate -
Maharashtra State Board
03-1992
Skills
Effective Resource Allocation
Regulatory Compliance
Supply Chain Management
Team Development
Inventory Control
Clear Interpersonal Skills
Operational Efficiency Oversight
Client Relationship Management
Team Leadership
Project Execution
Languages
English
Hindi
Marathi
Tamil
Personal Information
Date of Birth: 02/17/76
Marital Status: Married
Timeline
Production Manager-Producer
Maya Digital Studios Pvt Ltd
04.2018 - 05.2019
Sales Co-ordinator
The Walt Disney India Ltd
08.2010 - 08.2016
Customer Care Manager
Apex India
02.2009 - 06.2009
Senior Officer
Sutherland (erstwhile Adventity BPO)
11.2006 - 08.2008
Senior Associate
First Advantage Quest Research
10.2004 - 10.2006
Studio Manager
Dream Forest Films
09.2003 - 09.2004
Production Assistant
UTV Toons
08.1999 - 08.2003
Warehouse Assistant
M.H AL-Shaya
07.1998 - 06.1999
Restaurant Supervisor
Piano-Piano Italian Restaurant
01.1996 - 06.1998
Field Officer
Godfrey Phillips India Ltd
06.1994 - 06.1995
Senior Secondary Certificate -
Maharashtra State Board
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